Jobs at Project Growth

Location: [Remote] 9AM - 6PM EST with 1 hour lunch break

Position Overview:

The ideal candidate will have a strong background in e-commerce, with hands-on experience managing customer success operations. Familiarity with Shopify Enterprise, Gorgias CX, and other leading tools is a significant advantage. You will play a pivotal role in enhancing customer satisfaction, analyzing CX data, and leading a high-performing team to deliver best-in-class service.

Key Responsibilities:

• Develop and execute customer success strategies to enhance retention, loyalty, and overall customer satisfaction.
• Manage and mentor a team of Customer Success professionals, fostering a high-performance culture.
• Leverage tools like Shopify Enterprise, Gorgias CX, and other platforms to monitor, analyze, and improve customer experience metrics.
• Implement and refine workflows to streamline CX operations and ensure efficient service delivery.
• Collect, analyze, and act on customer feedback and data to drive continuous improvement.
• Collaborate cross-functionally with marketing, sales, and product teams to align customer success initiatives with business objectives.
• Track and report on key CX metrics, providing actionable insights to leadership.
• Stay up to date with industry trends and best practices to ensure the company remains at the forefront of customer success innovation.

Qualifications:

• Proven experience in a Customer Success Manager or Director role, ideally within the e-commerce or DTC space.
• Strong familiarity with Shopify Enterprise and Gorgias CX platforms.
• Demonstrated success in managing and scaling CX teams.
• Data-driven mindset with the ability to interpret and act on complex CX metrics.
• Exceptional communication and leadership skills, with the ability to inspire and motivate teams.
• Experience working with cross-functional teams to deliver seamless customer experiences.
• Passion for delivering outstanding customer service and fostering brand loyalty.

Preferred Qualifications:

• Background in the furniture industry or other high-ticket DTC categories.
• Experience implementing or optimizing customer success platforms and tools.
• Strong problem-solving skills with a focus on innovation and process improvement.

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Fully Remote (Work from Home), 9 AM - 6 PM EST

Key Responsibilities:

• AI Tool Utilization: Employ AI tools to optimize content and conversion strategies, guiding best practices to enhance user engagement and conversion rates.
• Conversion Strategy Development: Analyze current conversion metrics and develop strategies to improve performance across various digital channels and the website.
• Content Optimization: Work closely with content teams to ensure that all marketing materials are optimized for conversions, utilizing insights from AI tools.
• Operations Improvement: Utilize AI and HubSpot to streamline sales & marketing operations, enhancing efficiency and effectiveness in campaigns.
• SEO Knowledge Application: Apply knowledge of SEO best practices to ensure that all content and the website are optimized for search engines, driving organic traffic that converts.

What Success Looks Like:

• Increased Conversion Rates: Demonstrable improvement in conversion rates across digital platforms through effective optimization strategies.
• Enhanced User Engagement: Higher levels of user engagement and interaction with content as a result of optimized strategies.
• Effective Use of AI Tools: Successful implementation of AI tools leading to improved marketing operations and content effectiveness.
• Collaborative Success: Positive feedback from cross-functional teams regarding communication and collaboration on projects.

Qualifications:

• Experience: 2+ years in a similar role focused on conversion rate optimization.
• AI Proficiency: Solid experience with AI tools, with knowledge of Breeze AI being advantageous.
• HubSpot Expertise: Proficient in using HubSpot for managing marketing campaigns and analyzing performance metrics.
• SEO Knowledge: Understanding of SEO principles and how they relate to conversion optimization.
• Communication Skills: Fluent English verbal and written communication skills to effectively collaborate with teams and present findings.

Preferred Skills:

• Analytical Skills: Strong analytical abilities to interpret data and make informed decisions based on performance metrics.
• Creative Problem-Solving: Ability to think creatively about challenges and devise innovative solutions to enhance conversions.
• Self-Motivated: Ability to work independently while being proactive in identifying opportunities for improvement.

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Location: Fully-Remote (Work from Home), 9 AM - 5 PM EST

Key Responsibilities:

As our Bookkeeper, you will:

• Record and classify day-to-day financial transactions for Imprinted Holdings and its six subsidiaries.
• Reconcile accounts, including bank statements and credit card accounts, ensuring accuracy and resolving discrepancies.
• Manage inter-company accounting processes, tracking transactions between subsidiaries.
• Classify all financial transactions in accordance with company policies.
• Prepare and send invoices to clients and subsidiaries as needed.
• Support the Controller in preparing financial reports, such as profit and loss statements, balance sheets, and cash flow reports.
• Maintain organized and accurate financial records for all entities.
• Collaborate with the Controller to ensure compliance with company policies and financial regulations.

Qualifications:

To excel in this role, you should have:

• Proven experience as a Bookkeeper, ideally in organizations with multiple entities or subsidiaries.
• Expert-level proficiency in Xero accounting software.
• Strong understanding of American accounting practices and regulations.
• Experience with inter-company accounting and processes.
• Exceptional organizational and time-management skills.
• High attention to detail and accuracy in financial record-keeping.
• Strong written and verbal communication skills in English.
• The ability to work independently, manage multiple priorities, and meet deadlines.

Preferred Qualifications:

• Certification in bookkeeping or accounting.
• Familiarity with financial reporting and tax preparation.

Additional Information

• The Bookkeeper will not have access to bank accounts for transactions but will be responsible for classifying all financial activities and maintaining accurate records.
• This role reports directly to the Controller and works closely with other team members to ensure smooth financial operations.

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Fully-Remote (Work from Home), 9 AM - 5 PM EST

Key Responsibilities:

• Social Media Strategy: Develop strategies based on advanced client market insights, including KPIs and performance metrics, and implement real-time optimizations to improve results.
• Content Creation & Management: Design, curate, and manage content, including writing captions and creating social media calendars for client accounts
• Community Engagement: Monitor, listen to, and respond to social audiences in ways that deepen engagement and defuse potential issues.
• Platform Monitoring: Provide guidance on engagement opportunities across evolving social channels and evaluate new opportunities within client budgets.
• Performance Analysis: Track and analyze social performance across platforms, creating actionable insights for clients.
• Collaboration: Work directly with the EVP Performance Marketing & Analytics, as well as other internal and client teams, to deliver on social media strategies and objectives.

What Success Looks Like

• Innovative Strategies: Execution of creative, data-driven social strategies that enhance client brand presence across multiple platforms.
• Engaged Audiences: Development of highly engaged social communities, evidenced by increased interaction rates and meaningful engagements.
• Performance Improvement: Delivering continuous campaign optimization with measurable results that meet or exceed client KPIs.
• Client Satisfaction: Positive feedback from clients due to clear communication, proactive problem-solving, and strong execution.

Qualifications:

• Experience: 4+ years of social and digital marketing experience, managing platforms like Facebook, Instagram, LinkedIn, TikTok, YouTube, and X.
• Proficiency: Expertise in Sprout Social is a must.
• Analytics: Strong analytical and quantitative skills, using data to measure and inform strategies.
• Communication: Native English speaker with excellent oral and written communication skills, and the ability to influence others effectively.
• Attention to Detail: Highly detail-oriented with exceptional organizational skills and multitasking abilities.
• Passion for Social Media: Deep understanding of social media's business impact and a genuine enthusiasm for its evolving landscape.

Nice-to-Haves:

• Experience with short-form video platforms like TikTok and Reels.
• Knowledge of YouTube's role in brand marketing.

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The Part-Time Graphic Designer will be responsible for creating visually compelling designs to support our marketing and communication efforts. You will design templates for social media, flyers, and presentations, ensuring consistency with our brand guidelines. This is an exciting opportunity for a creative individual with a strong design portfolio who excels in Canva and Figma.

Location: Remote, 9-1 PM EST

Key Responsibilities

Design & Creative Development:

• Design engaging templates for social media platforms, flyers, and marketing collateral.
• Develop visually appealing and professional presentations.

Brand Consistency:

• Ensure all designs align with the brand’s visual identity and guidelines.

Collaboration:

• Work closely with the marketing team to understand design needs and deliver high-quality work on time.

Portfolio Showcase:

• Provide examples of previous work showcasing your expertise in social media design, collateral, and presentations.

Requirements

Experience:

• Proven experience in graphic design, with a portfolio that includes examples of work in social media templates, marketing materials, and presentations.
• Proficiency in Canva and Figma is required.

Skills:

• Strong eye for design, with attention to detail and aesthetics.
• Ability to take creative direction and translate it into high-quality designs.
• Excellent organizational and time-management skills to handle multiple projects.

Mindset:

• Self-starter with the ability to work independently and meet deadlines.
• Creative thinker with a passion for design and storytelling.