Jobs at Philban Consulting

Job Description

• Providing administrative and clerical support to HR executives and other HR professionals
• Answering employee questions and processing incoming mail
• Creating and distributing documents related to HR functions and processes
• Compiling and updating employee records (hard and soft copies)
• Assisting with the recruitment process by identifying candidates, performing reference checks, and issuing employment contracts
• Planning and coordinating administrative procedures and systems and devising ways to streamline processes
• Supervising, recruiting, training and evaluating administrative staff and allocating responsibilities and office space
• Directing and overseeing the activities and policies of the organization and ensuring its safe and efficient operation
• Preparing and reviewing operational reports and budgets

go to method of application »

Key Responsibilities:

Client Documentation & Case Management:

• Assist clients with gathering, reviewing, and preparing necessary documentation for visa applications and immigration matters.
• Ensure that all required documents are collected accurately and in compliance with immigration laws.
• Manage client files and update relevant case details regularly.
• Maintain accurate, detailed records of all correspondence, documentation, and interactions with clients.

CRM System Use & Data Management:

• Input and update client information and case details in the CRM system, ensuring accuracy and confidentiality at all times.
• Monitor and manage client progress within the CRM to ensure timely completion of tasks and cases.
• Assist with case tracking and follow-up, including ensuring deadlines are met and clients are informed of case developments.

Inbound & Outbound Client Calls:

• Answer inbound client calls, providing guidance on immigration processes and booking cases to consultation.
• Make outbound calls to clients for updates, reminders, and to request additional information as needed.
• Handle client queries in a professional and empathetic manner, ensuring a high level of customer service.

End-to-End Client Intake & Management:

• Assist with the end-to-end client intake process, including gathering necessary client details, verifying information, and ensuring all documentation is in order.
• Guide clients through the process, explaining the steps involved and advising on what is required at each stage.
• Maintain effective communication with clients throughout their cases, providing updates and addressing any concerns.

Compliance & Legal Assistance:

• Stay up to date on immigration laws, policies, and processes to ensure compliance with legal requirements.
• Support senior advisers with legal research, preparing case briefs, and ensuring documentation is in line with immigration regulations.
• Assist with drafting blogs in collaboration with Marketing personnel

Key Skills & Qualifications:

• Proven experience in a customer service or administrative role (immigration/Legal experience is a plus).
• Excellent communication skills, both written and verbal.
• Strong attention to detail and organizational skills.
• Familiarity with CRM software and case management systems (experience with immigration-specific software is a plus).
• Ability to handle sensitive information with discretion and maintain client confidentiality.
• Strong problem-solving skills and the ability to manage multiple tasks and deadlines.
• Proactive, self-motivated, and capable of working both independently and as part of a team.
• Knowledge of immigration processes and visa categories is desirable but not essential (training can be provided).
• Attention to detail
• Able to work to deadlines
• IT skills - Microsoft Excel/Word, Adobe PDF
• Teamwork
• Results and Quality-focused

go to method of application »

Key Responsibilities:

Lead Generation & Client Engagement:

• Proactively Source New Leads: Identify and engage potential clients through various channels such as online research, social media platforms, networking, and referrals to build a robust pipeline of potential leads in Nigeria and internationally.
• Lead Nurturing: Follow up with leads, provide necessary information about our services, and build relationships to convert prospects into clients.
• Outbound Calls & Email Campaigns: Make outbound calls to new and existing leads, conduct follow-ups, and engage potential clients through targeted email campaigns.

Marketing & Content Creation:

• Design & Create Online Advertisements: Work closely with the marketing team to design creative content for digital ads on our social pages (e.g., Facebook, Google Ads, LinkedIn) aimed at generating qualified leads.
• Social Media Management: Assist in the management and growth of the company’s social media presence, using platforms like LinkedIn, Instagram, and Facebook to promote services and engage prospective clients.
• Content Creation: Develop compelling content, including blog posts, newsletters, and promotional material, to enhance the company’s online visibility and client outreach efforts.

CRM Management & Data Tracking:

• CRM System Utilization: Manage, track, and update lead information, client interactions, and progress within the company’s CRM system to ensure accurate records and follow-up actions.
• Pipeline Management: Monitor sales pipeline and client journey, ensuring that leads are converted into customers and clients are successfully managed through the intake and application process.

Client Relationship Management (CRM):

• End-to-End Client Relationship: From initial contact to post-sale support, ensure a seamless experience for clients by maintaining clear communication, setting expectations, and addressing client queries.
• Client Retention: Build long-term relationships with clients through excellent customer service and by staying in touch throughout their immigration journey.
• Cross-Selling & Upselling: Identify opportunities for cross-selling or upselling additional immigration services to both individual and business clients.

Sales & Performance Contribution:

• Achieve Sales Targets: Drive sales growth by converting leads into active clients and achieving monthly and quarterly sales targets.
• Business Development Strategy: Work closely with the senior management team to develop and implement strategies for growing the business both in the private and business immigration sectors, specifically targeting clients in Nigeria and global markets.

Skills & Qualifications:

• Proven Sales Experience: A minimum of 2 years of experience in business development, lead generation, or sales, preferably within the immigration sector or a related field.
• Strong Lead Generation Skills: Excellent at finding, qualifying, and nurturing leads through online channels, phone calls, emails, and social media.
• CRM Expertise: Experience using CRM software (e.g., Salesforce, HubSpot, or similar) to manage leads, clients, and track sales performance.
• Digital Marketing Knowledge: Experience in creating and managing digital ad campaigns (e.g., Facebook Ads, Google Ads, LinkedIn Ads) and creating content for online marketing.
• Excellent Communication Skills: Strong verbal and written communication skills with the ability to engage clients, explain immigration services clearly, and close sales.
• Target-Oriented: Self-motivated and driven to meet and exceed sales and lead generation targets.
• Client-Centric Mindset: Ability to build lasting relationships with clients and provide exceptional customer service to encourage repeat business and referrals.
• Knowledge of UK Immigration Services: Familiarity with UK immigration processes (student visas, work visas, family visas, business immigration) is desirable but not essential; training will be provided.

Desirable Skills & Experience:

• Experience with International Clients: Understanding of the needs and challenges faced by clients in Nigeria and other international markets seeking immigration services.
• Language Skills: Proficiency in multiple languages (e.g., Yoruba, Igbo, Hausa, or French) would be an asset.
• Experience in Business Immigration: Knowledge of corporate immigration needs, including work permits, sponsorship licenses, and immigration compliance for businesses.

go to method of application »

Job Description

• Develop and monitor an annual budget that includes Human Resource services, employee recognition/reward/motivation, events to support, and benefits administration.
• Select and supervise Human Resource team, attorneys, and training specialists, and coordinates company use of insurance carriers, pension administrators, and other outside sources.
• Conduct a continuing study of all Human Resources policies, programs, and practices.
• Leads the development of department goals, objectives, and systems.
• Prepare letters and periodic reports for management, as necessary or requested.
• Participate in executive, management, and company staff meetings and attends other meetings and seminars.
• Develop and administer programs, procedures, and guidelines to help align the workforce with the strategic goals of the company.
• Coordinate all Human Resource training programs, and assigns the authority/responsibility of Human Resources and managers within those programs.
• Provide necessary education and materials to managers and employees including workshops, manuals, employee handbooks, and standardized reports.
• Lead the implementation of the performance management system that includes performance improvement plans (PIPs) and employee development programs.
• Establish an in-house employee training system that addresses company training needs including training needs assessment and new employee on boarding or orientation.
• Assist managers with the selection and contracting of external training programs and consultants.
• Assist with the development of and monitor the spending of the corporate training budget.
• Maintain employee training records.
• Establish and lead the standard recruiting and hiring practices and procedures necessary to recruit and hire a superior workforce.
• Interview management and executive position candidates; serves as part of the interview team for position finalists.

Requirements:

• Minimum of two years' experience.
• Must be experience in compensation and benefits, Staff relations, conflict resolution, performance, job evaluation, training and development, proficient with Ms Excel.