Jobs at One StepAhead Consulting

Job Summary:

• The Floor Manager oversees daily operations in the hospitality establishment, ensuring excellent guest service, managing staff, and upholding service and quality standards. The role includes supervising various departments such as front-of-house, food and beverage, and housekeeping, depending on the establishment's size and type.

Key Responsibilities:

• Supervise staff by leading, motivating, and guiding employees in providing exceptional service to guests. Train new staff, conduct performance evaluations, and provide ongoing support and coaching.
• Manage daily operations by overseeing front desk operations, food and beverage service, and housekeeping.
• Ensure guest satisfaction by monitoring guest interactions and feedback, and addressing any concerns or issues promptly and professionally.
• Uphold service standards by ensuring all employees adhere to the company's service standards and policies, conducting regular quality checks and inspections.
• Monitor inventory and oversee inventory management for supplies, linens, food, and beverages. Coordinate with suppliers as needed and maintain accurate records.
• Handle reservations and bookings, including group reservations and special events.
• Manage schedules and prepare staff schedules to ensure adequate coverage during peak and off-peak times.
• Maintain a safe environment by monitoring the establishment for safety hazards and ensuring compliance with health and safety regulations.
• Assist with financial management by helping manage budgets and controlling costs, monitoring expenses, and identifying opportunities for cost savings.
• Communicate effectively with other managers, departments, and staff members to ensure seamless operations.
• Stay updated on industry trends and best practices to continuously improve operations and the guest experience.

Qualifications:

• Proven experience in a supervisory or management role in the hospitality industry.
• Strong leadership and interpersonal skills with the ability to manage a diverse team.
• Excellent communication and problem-solving abilities.
• Knowledge of health and safety regulations and practices.
• Strong organizational and time-management skills.
• Ability to work flexible hours, including evenings, weekends, and holidays.
• Familiarity with industry software and technology for reservations, point-of-sale, and property management systems.
• A degree or certification in hospitality management is preferred but not required.

Physical Requirements:

• Ability to stand and walk for extended periods.
• Ability to lift and carry items weighing up to [specify weight, e.g., 30 pounds].
• Ability to work in a fast-paced environment.

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Job Description:

• We are seeking a dynamic and experienced Restaurant Manager to lead our team and ensure the smooth operation of our casual dining establishment. The ideal candidate will have a passion for hospitality, exceptional leadership skills, and a keen eye for delivering an outstanding guest experience.

Responsibilities:

• Oversee daily operations, including service standards, food quality, and guest satisfaction.
• Recruit, train, and manage staff members, ensuring adherence to company policies and procedures.
• Set performance expectations and provide ongoing coaching and feedback to team members.
• Create and implement strategies to meet sales targets and maximize profitability.
• Monitor inventory levels and collaborate with suppliers to maintain adequate stock levels while controlling costs.
• Uphold and enforce health and safety standards, ensuring compliance with sanitation regulations.
• Foster a positive work environment by promoting teamwork, recognizing achievements, and addressing any issues that may arise.
• Handle customer inquiries, complaints, and feedback in a professional and timely manner.
• Collaborate with the kitchen staff to ensure efficient and timely food preparation and service.

Requirements:

• Proven experience (X years) in a managerial role within the restaurant industry, preferably in casual dining.
• Strong leadership and communication skills with the ability to motivate and inspire a team.
• Excellent customer service and problem-solving abilities.
• Proficiency in financial management, including budgeting and cost control.
• Knowledge of restaurant management software and MS Office Suite.
• Flexibility to work evenings, weekends, and holidays as needed.
• Certification in food safety and sanitation is a plus.

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Job Description:

• We are seeking a dynamic and experienced Restaurant Manager to lead our team and ensure the smooth operation of our casual dining establishment. The ideal candidate will have a passion for hospitality, exceptional leadership skills, and a keen eye for delivering an outstanding guest experience.

Responsibilities:

• Oversee daily operations, including service standards, food quality, and guest satisfaction.
• Recruit, train, and manage staff members, ensuring adherence to company policies and procedures.
• Set performance expectations and provide ongoing coaching and feedback to team members.
• Create and implement strategies to meet sales targets and maximize profitability.
• Monitor inventory levels and collaborate with suppliers to maintain adequate stock levels while controlling costs.
• Uphold and enforce health and safety standards, ensuring compliance with sanitation regulations.
• Foster a positive work environment by promoting teamwork, recognizing achievements, and addressing any issues that may arise.
• Handle customer inquiries, complaints, and feedback in a professional and timely manner.
• Collaborate with the kitchen staff to ensure efficient and timely food preparation and service.

Requirements:

• Proven experience (X years) in a managerial role within the restaurant industry, preferably in casual dining.
• Strong leadership and communication skills with the ability to motivate and inspire a team.
• Excellent customer service and problem-solving abilities.
• Proficiency in financial management, including budgeting and cost control.
• Knowledge of restaurant management software and MS Office Suite.
• Flexibility to work evenings, weekends, and holidays as needed.
• Certification in food safety and sanitation is a plus.

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Job Summary:

• The Head of Hostesses oversees the hostess team and is responsible for ensuring exceptional guest experiences by managing the hostess station efficiently and coordinating seating arrangements.
• This role involves supervising hostesses, maintaining guest flow, and upholding service standards to enhance the overall dining experience.

Key Responsibilities:

• Supervise hostess team by providing guidance, training, and support to ensure smooth operations of the hostess station.
• Coordinate seating arrangements to optimize guest flow and minimize wait times, ensuring efficient use of dining space.
• Greet guests warmly, escort them to their tables, and assist with seating arrangements as needed.
• Manage reservations and walk-in guests, ensuring accurate and timely seating arrangements.
• Maintain communication with servers, kitchen staff, and management to coordinate seating and manage guest expectations.
• Monitor dining areas to ensure cleanliness, ambiance, and adherence to safety and sanitation standards.
• Address guest concerns or complaints promptly and professionally, seeking resolutions to ensure guest satisfaction.
• Assist in training hostesses on service standards, guest interactions, and reservation management procedures.
• Collaborate with management to develop and implement strategies to enhance guest experiences and improve operational efficiency.
• Conduct regular performance evaluations and provide feedback to hostess team members to support their growth and development.
• Stay updated on restaurant policies, menus, and promotions to provide accurate information to guests and staff.

Qualifications:

• Previous experience in a similar role in the hospitality industry, preferably in a fine dining restaurant or upscale establishment.
• Strong leadership and interpersonal skills with the ability to motivate and manage a team effectively.
• Excellent communication and customer service skills, with a friendly and approachable demeanour.
• Ability to handle high-pressure situations and resolve conflicts calmly and professionally.
• Knowledge of reservation management systems and basic computer skills.
• Attention to detail and ability to multitask in a fast-paced environment.
• Flexibility to work evenings, weekends, and holidays as required.
• Minimum HND or equivalent in Hospitality; additional education or certification in hospitality management is a plus.

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• We are seeking enthusiastic and welcoming hostesses to join our Restaurant and Lounge. As a hostess, you will be the first point of contact for our guests, creating a positive and memorable first impression.
• Your primary responsibilities will include greeting and seating guests, managing reservations, and coordinating with waitstaff to ensure a smooth dining experience.
• If you have a friendly demeanour and enjoy providing exceptional hospitality, we invite you to be a part of our hospitality team.

KEY DUTIES & RESPONSIBILITIES

• Warmly greet and welcome guests as they arrive, creating a positive and inviting atmosphere.
• Manage and prioritize guest reservations, ensuring efficient seating arrangements.
• Communicate estimated wait times to guests and offer comfortable waiting areas if necessary.
• Escort guests to their tables, providing menus and assisting with seating preferences.
• Maintain a clean and organized waiting area, ensuring it is tidy and well-presented.
• Answer phone calls and assist with inquiries, reservation requests, and general information.
• Coordinate with waitstaff to manage the flow of guests and ensure efficient table turnovers.
• Assist in managing the reservation book, including recording guest details and special requests.
• Inform guests of any special promotions, events, or menu changes.
• Thank guests for their visit as they depart and invite them to return.
• Collaborate with team members to provide excellent customer service and address any guest concerns.

KEY REQUIREMENTS

• Minimum of 4 years experience as a hostess in a similar customer-facing role.
• Exceptional interpersonal and communication skills.
• Friendly and welcoming demeanour with a strong customer service orientation.
• Ability to remain calm and courteous under high-pressure situations.
• Strong organizational and multitasking abilities.
• Proficiency in using reservation management software is a plus.
• Attention to detail

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DUTIES AND RESPONSIBILITIES

• Prepare and cook menu items in accordance with recipes and quality standards.
• Ensure food preparation meets health and safety guidelines.
• Assist in the development of new menu items and specials.
• Maintain cleanliness and organization of the kitchen area.
• Monitor and manage inventory levels of food and kitchen supplies.
• Collaborate with the kitchen team to ensure timely and efficient service.
• Follow proper food handling and sanitation procedures.

DESIRED SKILLS AND EXPERIENCE

• Strong sales abilities
• Performance-driven
• OND/HND/BSc degree in Business Administration; hospitality management or culinary schooling
• At least 5 years proven experience in a multi-site restaurant, food and beverage or retail outlets
• Proven customer service experience
• Extensive food and beverage (F&B) knowledge, with ability to remember and recall ingredient and dishes to inform customers and wait staff
• Excellent verbal and written communication skills.
• Acute financial management skills.
• Ability to collaborate with different team members at different employment levels

go to method of application »

DUTIES AND RESPONSIBILITIES

• Prepare and cook menu items in accordance with recipes and quality standards.
• Ensure food preparation meets health and safety guidelines.
• Assist in the development of new menu items and specials.
• Maintain cleanliness and organization of the kitchen area.
• Monitor and manage inventory levels of food and kitchen supplies.
• Collaborate with the kitchen team to ensure timely and efficient service.
• Follow proper food handling and sanitation procedures.

DESIRED SKILLS AND EXPERIENCE

• Strong sales abilities
• Performance-driven
• OND/HND/BSc degree in Business Administration; hospitality management or culinary schooling
• At least 5 years proven experience in a multi-site restaurant, food and beverage or retail outlets
• Proven customer service experience
• Extensive food and beverage (F&B) knowledge, with ability to remember and recall ingredient and dishes to inform customers and wait staff
• Excellent verbal and written communication skills.
• Acute financial management skills.
• Ability to collaborate with different team members at different employment levels