Shift Supervisor at Quality Foods Africa

Job Overview

• The Shift Manager plays a critical role in the smooth operation of the restaurant during their designated shifts.
• They are responsible for overseeing the team, ensuring efficient workflow, maintaining quality standards, and providing excellent customer service.
• The Shift Manager reports to the Restaurant Manager and assists in implementing policies and procedures to achieve operational goals.

Responsibilities
Team Leadership:

• Supervise and direct team members during assigned shifts, including servers, cooks, and support staff.
• Delegate tasks and responsibilities, ensuring that each team member understands their role and performs effectively.
• Provide guidance, support, and motivation to staff, fostering a positive and productive work environment.

Operational Management:

• Ensure that all opening and closing procedures are completed accurately and efficiently.
• Monitor the flow of operations, addressing any issues or bottlenecks to maintain smooth service.
• Oversee the handling of cash, credit card transactions, and reconciliation of sales at the end of the shift.

Customer Service:

• Lead by example in delivering exceptional customer service, greeting guests, taking orders, and addressing any concerns or complaints.
• Monitor the dining area and ensure that tables are cleared promptly, and guests receive timely service.
• Resolve customer issues or complaints in a professional and courteous manner, escalating as needed.

Quality Control:

• Ensure that food is prepared and presented according to established standards and recipes.
• Conduct quality checks to verify food safety, freshness, and presentation.
• Monitor inventory levels and communicate any shortages or discrepancies to management.

Training and Development:

• Train new team members on job duties, procedures, and safety protocols.
• Provide ongoing coaching and feedback to staff to enhance performance and customer satisfaction.
• Identify training needs and opportunities for skill development among team members.

Health and Safety Compliance:

• Ensure compliance with health and safety regulations and sanitation standards.
• Conduct regular inspections of the restaurant to identify and address any hazards or cleanliness issues.
• Enforce proper food handling procedures and safety protocols among staff.

Qualifications

• Previous experience in a supervisory or leadership role in the restaurant industry preferred.
• Strong leadership and communication skills, with the ability to motivate and inspire a team.
• Excellent customer service skills and the ability to interact effectively with guests and staff.
• Knowledge of restaurant operations, including food preparation, service standards, and safety protocols.
• Ability to multitask and prioritize tasks in a fast-paced environment.
• Flexibility to work various shifts, including evenings, weekends, and holidays.
• High school diploma or equivalent required; additional education or training in hospitality or business management is a plus