Jobs at Nextzon Business Services Limited

Role Overview

• The Head, Regulatory Affairs and Compliance will provide independent oversight to ensure full and continuous compliance with the Pension Reform Act, PenCom regulations, and all applicable laws governing Approved Pension Agents.
• The role safeguards the integrity of operations, agent conduct, contributor onboarding processes, and partner arrangements—ensuring growth remains disciplined, transparent, and regulatorily aligned.

Key Responsibilities
Regulatory Compliance & Oversight:

• Ensure full adherence to applicable pension laws, guidelines, circulars, and directives.
• Interpret regulatory requirements and translate them into internal policies, procedures, and controls.
• Monitor compliance across all business functions and field operations.

Regulatory Engagement & Reporting:

• Serve as primary liaison with the National Pension Commission.
• Coordinate regulatory filings, periodic returns, and compliance certifications.
• Lead regulatory inspections, examinations, and audit engagements, ensuring timely resolution of findings.

Policy Development & Internal Controls:

• Develop and periodically review compliance manuals, policies, and SOPs.
• Oversee internal control frameworks, ensuring proper segregation of duties, particularly in onboarding and contribution-related activities.
• Establish structured compliance monitoring processes.

Agent & Partner Compliance:

• Define and enforce compliance standards for agents and third-party partners.
• Conduct compliance training and monitor adherence to approved operating procedures.
• Investigate breaches and recommend corrective or disciplinary measures.

Risk Management & Compliance Culture:

• Identify and assess regulatory and conduct risks.
• Escalate material compliance issues to senior management and the Board.
• Promote a strong, organization-wide compliance culture.

Requirements

• Bachelor’s Degree in Law, Accounting, Finance, Economics, or related discipline.
• 10 – 15 years experience in regulatory compliance, risk management, or legal advisory roles within regulated financial services (pensions, insurance, banking).
• Demonstrated experience engaging regulators and managing compliance audits.
• Professional certifications (e.g., ICAN, ACA, ACCA, CISA, CRISC, or relevant legal qualifications) are an advantage.

Core Competencies:

• Strong understanding of pension regulation and financial services compliance
• High ethical standards and independence of judgement
• Strong documentation, analytical, and risk management capability
• Confident engagement with regulators and senior stakeholders.

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Role Overview

• The General Manager (Chief Operating Officer) will provide overall operational leadership and serve as the primary control point for daily activities.
• The role is responsible for translating strategic objectives into compliant, efficient, and scalable operations while ensuring strict adherence to regulatory requirements and internal governance standards.

Key Responsibilities

• Lead and oversee day-to-day operations across onboarding, contribution facilitation, agent coordination, and service delivery.
• Drive execution of approved operating procedures and translate strategy into measurable operational plans and performance targets.
• Manage and supervise state coordinators and field agents, ensuring proper training, monitoring, and compliance with engagement protocols.
• Implement robust operational risk controls, particularly in field activities and third-party interactions.
• Ensure strict segregation of pension contribution flows from company operating accounts in line with regulatory standards.
• Coordinate cross-functionally with Product, Sales & Marketing, Finance, Technology, and Compliance to ensure operational readiness for expansion and new initiatives.
• Monitor KPIs, service quality metrics, and contributor experience indicators, providing periodic performance reports to Executive Management and the Board.
• Drive continuous improvement across processes to enhance efficiency, reliability, and service delivery.

Requirements

• Bachelor’s degree (minimum) in Business, Management, Finance, Operations, or a related discipline.
• 8–12 years’ relevant experience in operations management, programme delivery, or general management roles, preferably within financial services or other regulated sectors.
• Demonstrated experience managing large, distributed teams and multi-location operations.
• Strong understanding of compliance-driven environments and governance frameworks.

Core Competencies:

• Strong operational leadership and disciplined execution
• High attention to process controls and regulatory compliance
• Effective stakeholder and field team management
• Sound analytical, problem-solving, and decision-making skills.

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Role Overview

• The Head, Sales and Marketing will lead market entry, growth, and engagement strategy with a focus on sustainable contributor acquisition and nationwide awareness among informal and self-employed workers.
• The role balances ambitious growth objectives with strict regulatory compliance, ensuring all marketing and sales activities are ethical, transparent, and aligned with approved guidelines.

Key Responsibilities
Market Development & Strategy:

• Develop and execute sales and marketing strategies aligned with approved business plans.
• Identify priority customer segments and geographic markets for phased expansion.
• Translate financial inclusion objectives into practical, measurable outreach initiatives.

Agent Network Development & Management:

• Design and oversee recruitment, training, and performance management of State Coordinators and field agents.
• Ensure agents operate within approved product scope and ethical engagement standards.
• Monitor productivity, onboarding quality, and contributor retention metrics.

Customer Acquisition & Engagement:

• Drive onboarding through community-based campaigns, partnerships, and field sensitization initiatives.
• Promote pension awareness and long-term contributor trust through responsible messaging and engagement.

Marketing Communications & Brand Management:

• Oversee marketing communications, campaign materials, and public engagement activities.
• Ensure all messaging is accurate, compliant, and properly approved.
• Build a credible, trust-driven brand aligned with pension inclusion and long-term savings culture.

Performance Monitoring & Reporting:

• Track acquisition costs, conversion rates, and agent effectiveness.
• Provide periodic performance reports to Management.
• Collaborate with Finance and Operations to align growth with cost discipline and service quality.

Requirements

• Bachelor’s Degree in Marketing, Business Administration, Economics, or related discipline.
• 5–7 years’ experience in sales, marketing, or distribution roles.
• Prior experience in financial services, insurance, pensions, telecoms, or FMCG distribution is an advantage.
• Proven experience managing distributed agent networks or channel partners.
• Experience operating within regulated environments is desirable.

Core Competencies:

• Strong understanding of grassroots and informal sector engagement
• Ability to lead large, field-based sales structures
• High ethical standards and regulatory awareness
• Strong communication, stakeholder management, and leadership capability
• Results-driven with a focus on sustainable growth

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Role Overview

• Our client operates within Nigeria’s regulated pension ecosystem under the supervision of the National Pension Commission, supporting pension inclusion through structured, agent-led distribution models.
• The Head, Corporate Planning and Product Development will drive corporate strategy, business model design, and the development of compliant, scalable product offerings aligned with the Personal Pension Plan (PPP).
• The role sits at the intersection of strategy, regulation, and execution—ensuring all offerings are commercially viable, operationally feasible, and fully compliant with regulatory guidelines.

Key Responsibilities
Corporate Planning & Strategy:

• Lead the development and periodic review of corporate strategy, business plans, and long-term growth roadmaps.
• Translate strategic objectives into actionable operating plans, KPIs, and measurable benchmarks.
• Support executive decision-making through market analysis, scenario planning, and financial impact assessments.

Product Development & Structuring:

• Design and refine compliant product offerings, including PPP facilitation models and approved bundled services.
• Ensure clear separation between pension assets and company revenues in line with regulatory requirements.
• Work closely with Compliance to secure necessary regulatory approvals prior to rollout.

Market & Customer Insight:

• Drive market research, segmentation, and contribution-behaviour analysis, particularly within informal and self-employed segments.
• Use field and partner insights to refine value propositions, pricing assumptions, and service delivery models.

Cross-Functional Coordination & Performance Monitoring:

• Collaborate with Operations, Sales, Technology, and Finance to ensure seamless execution of approved products.
• Monitor product performance, adoption metrics, and contributor engagement trends.
• Prepare strategic and performance reports for Executive Management and the Board.

Requirements

• Bachelor’s Degree or higher in Business, Economics, Finance, Engineering, or related discipline.
• 7–10 years’ experience in corporate planning, strategy, product development, or management consulting—preferably within financial services or regulated sectors.
• Demonstrated expertise in business model design, market analysis, and compliance-driven product structuring.
• Prior experience engaging regulators or operating within highly regulated environments is an advantage.

Core Competencies:

• Strong strategic thinking and structured problem-solving
• Deep understanding of compliance-led product design
• Ability to balance growth objectives with fiduciary responsibilities
• Data-driven mindset with strong cross-functional leadership skills.

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Role Overview

• The Deputy Chief Operating Officer will support the COO in driving end-to-end operational execution.
• The role focuses on translating strategy into efficient, scalable, and fully compliant day-to-day operations across agent networks, contributor onboarding, partner coordination, and service delivery—ensuring orderly growth as volumes and geographic coverage expand.

Key Responsibilities

• Support the design, implementation, and continuous improvement of core operational processes, including onboarding workflows, agent activities, and partner interactions.
• Oversee field operations relating to agent deployment, supervision, productivity monitoring, and compliance with approved procedures.
• Supervise contributor onboarding to ensure accuracy, documentation integrity, and full regulatory compliance.
• Coordinate operational relationships with PFAs, insurance partners, cooperatives, and platform partners, ensuring efficient service-level performance.
• Identify operational risks arising from scale, field activities, or process gaps, and work closely with Compliance to ensure timely escalation and resolution.
• Prepare periodic operational reports covering onboarding volumes, agent performance, service quality, and KPI tracking.
• Provide structured updates to the COO on operational bottlenecks, risks, and improvement initiatives.

Requirements

• Bachelor’s degree in Business Administration, Operations Management, Economics, or a related discipline.
• 7–10 years’ experience in operations management within financial services, fintech, insurance, or other regulated environments.
• Demonstrated experience managing distributed or agent-led operations.
• Proven ability to scale operations while maintaining strong process discipline and regulatory compliance.

Core Competencies:

• Strong execution and process management capability
• High attention to operational controls and detail
• Cross-functional collaboration across compliance, technology, and sales
• Structured, analytical, and calm approach to operational scale.