Jobs at NEAT Microcredit

Locations: Gonin Gora, Kaduna and Kabuga, Kano 
Employment Type: Full-time

Role Description

We are seeking highly motivated and skilled Branch Managers to join our team in Kaduna, Kwara, Abuja( Gwagwalada) and Kano. This is a full-time, on-site role with responsibilities centered around:

• Coordinating and managing the activities of Relationship Officers.
• Driving overall branch performance, including loan disbursement, collection rates, and default management.
• Building and maintaining strong customer relationships to ensure retention and renewals.
• Overseeing loan disbursement and ensuring repayment targets are met.
• Verifying customer businesses and assessing loan eligibility based on business inventories.
• Providing exceptional customer service while meeting or exceeding branch performance targets.

Key Responsibilities

• Acquire new customers for loan disbursement.
• Verify customers’ businesses and determine appropriate loan amounts.
• Manage and monitor loan repayment collections.
• Lead sales activities to achieve and surpass assigned targets.
• Deliver exceptional service that aligns with NEAT Microcredit's standards.
• Analyze branch performance metrics to identify areas for improvement.

Qualifications

• Strong business relationship management and communication skills.
• Expertise in finance, sales, and target-driven roles.
• Exceptional interpersonal and negotiation abilities.
• Proven customer service skills and a passion for addressing client needs.
• Ability to lead a team while working independently when required.
• Experience in the microfinance or banking sector is highly desirable.
• Flexibility and willingness to relocate as required.
• Expertise on Microsoft Office (Excel, Word, Powerpoint, Outlook etc)

Why Join NEAT Microcredit?

• At NEAT Microcredit, we believe in changing the African narrative by empowering entrepreneurs to thrive. Join us in making a lasting impact and transforming lives and businesses across Africa.

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Key Responsibilities

Recruitment and Onboarding:

• Assist in sourcing and shortlisting candidates for open positions.
• Coordinate interviews and communicate with candidates throughout the recruitment process.
• Facilitate the onboarding process for new hires, ensuring smooth integration into the organization.
• Prepare and distribute offer letters, contracts, and onboarding materials.

Staff Record Keeping:

• Maintain accurate and up-to-date employee records, both physical and digital.
• Ensure confidentiality and compliance with data protection regulations.
• Regularly update the HR database with employee details, contracts, and performance records.

Appraisals and Performance Management:

• Support the implementation of the company’s performance appraisal process.
• Assist in tracking employee performance metrics and compiling appraisal reports.
• Provide administrative support in the development of performance improvement plans (PIPs).

General HR Support:

• Respond to employee inquiries regarding HR policies and procedures.
• Assist in organizing training programs and staff development initiatives.
• Collaborate with the HR Manager to ensure compliance with labor laws and company policies.

Requirements

• A minimum of Bachelor’s Degree in Human Resources, Business Administration, or a related field.
• At least 1 - 3 years of experience in an HR role, preferably within the microfinance or financial services industry.
• Strong organizational skills and attention to detail.
• Proficiency in MS Office Suite (Word, Excel, PowerPoint).
• Excellent communication and interpersonal skills.
• Ability to handle sensitive and confidential information with discretion.
• Knowledge of HR practices, labor laws, and performance management systems is an advantage.

Key Competencies:

• Team Player: Works well in a collaborative environment.
• Proactive: Takes initiative and anticipates HR needs.
• Organized: Manages multiple tasks and meets deadlines efficiently.
• Empathetic: Shows understanding and care for employees' concerns.

Why Join NEAT Microcredit?

• A supportive and inclusive work environment.
• Opportunities for professional growth and development.
• Be part of an organization making a tangible impact on individuals and communities.