Branch Manager at NEAT Microcredit

Locations: Gonin Gora, Kaduna and Kabuga, Kano 
Employment Type: Full-time

Role Description

We are seeking highly motivated and skilled Branch Managers to join our team in Kaduna, Kwara, Abuja( Gwagwalada) and Kano. This is a full-time, on-site role with responsibilities centered around:

• Coordinating and managing the activities of Relationship Officers.
• Driving overall branch performance, including loan disbursement, collection rates, and default management.
• Building and maintaining strong customer relationships to ensure retention and renewals.
• Overseeing loan disbursement and ensuring repayment targets are met.
• Verifying customer businesses and assessing loan eligibility based on business inventories.
• Providing exceptional customer service while meeting or exceeding branch performance targets.

Key Responsibilities

• Acquire new customers for loan disbursement.
• Verify customers’ businesses and determine appropriate loan amounts.
• Manage and monitor loan repayment collections.
• Lead sales activities to achieve and surpass assigned targets.
• Deliver exceptional service that aligns with NEAT Microcredit's standards.
• Analyze branch performance metrics to identify areas for improvement.

Qualifications

• Strong business relationship management and communication skills.
• Expertise in finance, sales, and target-driven roles.
• Exceptional interpersonal and negotiation abilities.
• Proven customer service skills and a passion for addressing client needs.
• Ability to lead a team while working independently when required.
• Experience in the microfinance or banking sector is highly desirable.
• Flexibility and willingness to relocate as required.
• Expertise on Microsoft Office (Excel, Word, Powerpoint, Outlook etc)

Why Join NEAT Microcredit?

• At NEAT Microcredit, we believe in changing the African narrative by empowering entrepreneurs to thrive. Join us in making a lasting impact and transforming lives and businesses across Africa.