Jobs at Montaigne Place

Job objectives

• Leads sell-in efforts into company owned retail outlets & stores.
• Act as consultants to outlet managers to develop and implement tactics to achieve sales turnover in outlets under their direct management.
• To manage sell-out from company-owned retail outlets

Reporting Relationships

• Functionally reports into: Head of Retail Operation
• Administratively reports to: Head of Retail Operation
• Supervises: Sales Executives

Duties & Responsibilities

• This role will oversee the execution of company’s Sales programs in own-outlets to achieve targets or quotas as part of the organisation’s overall business objectives.
• Accountable for overall sales performance of the Retail Business
• Work with company-owned retail stores, through the Outlet Managers, and build long term working relationships with them to facilitate the adoption and implementation of sales policies, plans and programs.
• Ensure the outlets have the proper resources, tools, information, and monitoring mechanisms in place to ensure the sales plan is executed.
• Work with Outlet managers for each store to implement a unified selling methodology across all our stores and for our products.
• Sell in and coordinate excellent execution for specific promotional programs.
• Advise Outlet Managers and their teams of all media activity, national promotions, unique point of sale items, etc.
• Advise senior management of competitive pricing, promotions, sales trends and other competitive activity as well as a reasonable action plan.
• Collaborate with management to analyze brand sales by own-outlet to facilitate growth opportunities.
• Monitor individual outlet performance and draw up improvement plans where applicable.
• Assist in the recruiting, training, and development of Sales team members
• Revenue accountability is associated with this role, and it will carry a direct quota
• Typical revenue responsibility will be determined by the Head of Sales and or Managing Director

Key Performance Indicators

• % Overall Revenue Growth in assigned company owned-retail outlets
• % Sell-in Revenue into company-owned retail outlets
• New Products introduction to outlets
• Outlet promotion on rotation, year-round
• % Revenue Variance to Forecast
• % Share of Wallet
• No. of outlet visits weekly
• % Customers Master Data Accuracy in the system
• Sales Pipeline Value
• % Stock/Inventory in outlet over X Days
• Weeks of inventory on hand per retail outlet Weeks of inventory on hand per retail outlet
• Product returns by retail window
• Retailer ROI and trade-spend
• No. of Timely Order Processing for outlets
• % reduction of Processing Errors for outlet orders
• % Sales Forecast Accuracy
• No. of new Loyalty scheme members acquisition
• No. of active loyalty card holders
• Loyalty system points usage
• % Adherence to Process
• % Compliance with System

Minimum Education Qualifications

• Bachelors degree
• Masters Degree an advantage
• Must be female

Required Experience:

• 5-6 years of sales experience in a consumer products company (FMCG) across multiple channels of trade, including wholesale and retail outlets.
• People management & supervision experience.
• 1 year of P&L, strategic planning, and/or budgeting experience. Experience with salesforce automation or CRM is essential to success

Required Competencies:

• Organizing Skills.
• Customer/Client Focus.
• Business Acumen.
• Results Driven.
• Communication Proficiency.
• Results Driven.
• Initiative.
• Technical Capacity.
• Performance Management.
• Leadership.
• Problem Solving/Analysis.
• Presentation Skills.
• Teamwork Orientation.

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Functionally reports into: Head of Retail Operation
Administratively reports to: Head of Retail operation
Supervises: Sales Executive

Job Objective(s)

• Overall store management, supervision, and policy implementation including, Sales and inventory management, Employee on the job training, and development, Financial management, Customer service leadership.
• Grow sales through the implementation of marketing and merchandising systems
• Responisble for the store’s or outlet’s revenue quota.

Duties & Responsibilities
Management:

• Lead others and work effectively with store team
• Supervise, assign and direct activities of the store’s team
• Effectively communicate information to store team and supervisors in an open and timely manner
• Support Store team with actions plans for operational and service improvement

Customer Service:

• Assist customers with their questions, problems and complaints
• Promote the company's customer service culture (greet, offer help, and thank)
• Provide colleagues personalized customer service feedback and coaching
• Handle all customer relations issues in accordance with company policy
• Promote a positive shopping experience for all customers
• Maintain customer privacy by not sharing customer data without authorization.

Merchandising/Presentation:

• Stock shelves
• Manage re-order levels & restocking from HQ for the store
• Conduct merchandizing activities in line with approved brand guidelines
• Account for promotional and sales support materials
• Organize and execute the display and maintenance of off-shelf merchandise.

Minimum Education Qualifications

• Bachelor's Degree
• Master's Degree an advantage

Required Experience:

• 3-4+ years of retail store experience.
• Experience as store or outlet manager related retail environment and/or Luxury, boutique or fashion related industry experience with a client book is strongly preferred. Experience with retail point of sale system very necessary
• Accuracy and attention to detail.
• Ability to organize and prioritize a variety of tasks/projects.
• Ability to work a full-time flexible schedule, including some early morning and weekend shifts, to work overtime as needed, and to respond to urgent issues at the store when they arise

Required Competencies:

• Deep Knowledge of the different product categories & brands
• Analytical competencies
• Skin types
• Strong presentation skills
• Negotiation skills
• Persuasion Skills
• Adept business knowledge
• Abilities to organize
• Strong written and verbal communication.
• Strong problem-solving skills
• Bilingual+ English Speaker, Preferred. A polyglot with high fluency in English
• Above average Telesales/Phone Skills
• IT skills
• Customer service skills
• Team skills
• Excellent communication skills
• Time Management skills

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Reports to: Head, Marketing & Brand Management

Job Objective

• Responsible for coordinating the brand’s activities - sales, advertising, promotion, marketing research and distribution.
• Accountable for delivering the brand’s profit, volume and market share objectives.

Duties & Responsibilities

• Formulate brand’s long-term strategy to effectively reach customers
• Oversees the brand’s marketing life cycle
• Manages day-to-day progress of product marketing planning and execution
• Maintains brand integrity across product lines, advertising, and all other internal and external communication as it pertains to assigned brand
• Collaborates with a wide variety of functional areas such as sales, editorial, marketing, design, and operations to execute specific marketing plans
• Conducts market research and identifies and tracks market trends
• Define and manage the brand’s advertising and promotion strategies
• Closely monitor and analyze sales volumes, market share trends and competitive activity
• Provide monthly product updates to management

Minimum Education Qualifications

• A Bachelor's degree in any Business related discipline.

Required Experience:

• Minimum of 3 - 5 years’ field experience in product management, brand advertising and/or marketing.

Required Competencies
Knowledge:

• Sales and marketing
• Customer service
• Communications and media
• Public relations.

Skills:

• Communication skills
• Interpersonal skills
• Negotiation skills
• IT skills
• Execution.