Jobs at Lifebank

Job Description

• The Fulfillment Officer is directly involved with carrying out orders and fulfilling them within the shortest time possible.
• The role would also manage Medical dispatch riders, take inventory, management of company assets and vendor management.

Responsiiblities

• Responsible for the welfare of MDRs.
• Ensure routine and major maintenance of all LifeBank’s assets.
• Reconciliation of funds and updating relevant sheets with finance and Ops.
• Oversee the office management.
• Responsible for collecting and reconciling invoices and paying money into the bank daily.
• Responsible for signing and managing all LifeBank vendors in their city.
• Carry out routine cylinder tracking.
• Manage StockBank inventory and StockBank order packaging.
• Other administrative duties as assigned.
• Manage supplier relationships in their cities/regions under the supervision of the Operations Lead.
• Monitor riders' compliance with SOPs.
• Submit weekly reports.
• Report all operational challenges on a weekly basis.

Requirements

• Candidates should possess relevant qualifications with 1 - 2+ years in logistics, fulfillment or a similar role.

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Job Description

• The Key Account Agent will be responsible for driving the growth of LifeBank's products and services by engaging with potential clients in hospitals, healthcare institutions, and relevant sectors.
• The Sales Agent’s primary responsibility is to identify, acquire, and build long-term relationships with customers, while also meeting individual and team sales targets.
• The ideal candidate will be a self-motivated, target-driven individual with a passion for healthcare and a strong ability to communicate LifeBank's services effectively to potential clients.

Responsibilities
Customer Acquisition & Account Management:

• Meet with potential clients to understand their needs and offer tailored LifeBank solutions that address their specific challenges in blood, oxygen, Equipment and Consumables Supply.
• Close sales by negotiating terms and conditions, ensuring mutual agreement on service delivery and pricing.
• Develop and maintain relationships with key decision-makers, ensuring customer satisfaction and retention.

Sales Targets & Performance Tracking:

• Achieve individual sales targets and contribute to team sales goals by driving revenue growth.
• Monitor and report on sales activities, including lead conversion, meetings held, and deals closed, in alignment with sales objectives.
• Utilize the CRM system to track prospects, opportunities, and sales pipeline, ensuring accurate reporting and forecasting.

Customer Health Management & Retention:

• Ensure smooth communication between clients and LifeBank’s operations team, addressing any issues or concerns regarding service delivery.
• Foster long-term relationships with clients, ensuring they receive continuous support and satisfaction with LifeBank’s services.
• Coordinate with the operations team to resolve any client issues, ensuring a high level of customer satisfaction and retention.

Requirements

• Education and Qualification: Bachelor's Degree in Business, Sales, Marketing, Healthcare Management, or a related field.
• 2-3 years of sales experience, preferably in healthcare, pharmaceuticals, or B2B sales (experience in selling services to hospitals or healthcare providers is a plus).
• Proven track record of achieving sales targets and building customer relationships.

Skills and Competence:

• Ability to present and sell LifeBank's products clearly and persuasively to potential clients.
• Comfortable negotiating terms and closing deals in a competitive market.
• Strong focus on meeting customer needs and providing exceptional service.
• Strong organizational skills with the ability to prioritize tasks and manage multiple accounts simultaneously.
• Comfortable using CRM software (e.g., Salesforce, Zoho), Microsoft Office Suite, and other sales tools.
• Ability to collaborate effectively with other team members and departments to achieve sales and organizational goals.

Personal Attributes:

• High levels of drive and determination, capable of working independently with minimal supervision.
• A results-oriented individual who thrives in a performance-based environment.
• Ability to adapt to changing sales environments and customer needs.
• Honest, transparent, and ethical in dealing with customers and colleagues.
• Able to handle rejection and remain motivated to achieve sales goals.