Jobs at International Workplace Group (IWG) Plc

Job ID: 21844
Contract Type: Permanent
Employee Type: Full Time

Overall Job Objective

• The Centre Operational Support is responsible for performing any combination of the following duties in the centre; delivers oral or written messages, ensures that the offices, meeting rooms, kitchen, store room and toilets are clean and are in order, supervises and coordinates the activities in the business lounge.

Duties and Responsibilities in Key Responsibility Areas

Ensures that the office environment is up to standard.

• Oversees the maintenance and repair of the office property (furniture, electrical and electronic appliances and documentation equipment).
• Documents all cleaning and maintenance issues into appropriate books.
• Conveyance of written and oral messages and packages within the office.
• Ensure that the kitchen is stocked with tea materials at all times.
• First line of defense for hygiene: washing of crockery, cutlery, emptying of dustbins, cleaning of surfaces, mopping and drying of floors etc. to facilitate health and safety of customers and staff.
• Assist with administrative duties.
• Promptly informs the community team of any problems or issues for effective resolution.
• Any other duties as assigned by the CM.

Requirement

• Candidates should possess relevant qualifications.

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Job ID: 21943
Contract Type: Permanent
Employee Type: Full Time

The Opportunity

• As a Community Sales Manager, you’ll be responsible for the smooth running of your Regus centre while finding ways to increase sales and revenue, helping more and more people enjoy the benefits of flexible working.
• You’ll motivate your team to create a great working environment to ensure customer satisfaction and retention.

Job Description
A typical day at Regus:

• You start the day with an informal team talk over coffee, to plan the day and make sure everyone’s prepared.
• With one eye always on reception, you see members turning up and also the first meeting rooms guests arriving. You welcome them and take them to their meeting room, show them the facilities and help them set up their WiFi connections and AV system for their presentation.
• Later you have a meeting to learn more about a new member and get to understand his business needs. You think about the other businesses in the centre and how you might be able to introduce him to a couple that may be of interest at the networking event later in the week.
• A large company is taking a whole floor of the centre and is moving in next week. You run through the move in detail with the reception team, ensuring the welcome kit is prepared, and all badges and keys are ready for handing over.
• At lunchtime a couple walk in enquiring about coworking membership. Your colleague from sales is on their lunch break so you offer them a coffee and give them a tour of the centre, explaining all the benefits of Regus membership.
• Later in the afternoon you host a monthly operations meeting for Community Sales Managers from your local cluster of centres, along with the regional Operations Manager.
• After the meeting you do a final walk around the building, speaking with members, asking how their day went as they start to wind down and head for home.

About You

• We’re looking for someone who has the experience and aptitude to manage a smooth running operation.
• You’ll need to be an accomplished multitasker, able to pre-empt issues before they become problems, and keep a team motivated and focused on service excellence.

You also need to be:

• A good communicator, used to dealing with customers – ideally in the hospitality or events industry
• Confident, approachable and able to build strong relationships with customers
• A great manager, who leads by example and knows how to motivate and inspire a team
• Happy taking ownership of problems and finding ways to solve them
• Positive, enthusiastic and able to adapt to fast-changing situations
• Confident using MS Office and other basic IT packages.

In addition, you will:

• Manage the day to day running of the centre, focusing on exceptional customer service
• Inspire your team of associates, developing their skills to get the best from each team member
• Promote your centre to new customers and show them how flexible workspace could enhance their business
• Generate leads by delivering engaging networking events within your community.

What We Offer
On top of a competitive salary package you’ll enjoy:

• A bright and inspiring work environment
• Training and development opportunities.

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Job ID: 21843
Contract Type: Permanent
Employee Type: Full Time

What Will You Be Doing?
Drive, Energy, Ambition, Ideas:

• Our centres offer busy professionals the perfect space in which to work, engage and be productive. Equipped to cater for their every need, they are built creatively, with the latest equipment and connectivity to support even the most hectic of working demands.
• You will be critical to making our centres run like clockwork. Our buildings may be beautiful, and the tech top-notch, but it is people like you who really complete the experience. If you join us as a Community Associate, you will help create a great environment for our customers, which means they return happy, time and time again.

What You’ll Need

• Customer Service - This is at the heart of what we do so you should have a background in the service industry and have dealt with a diverse mix of people and customers. We offer a comprehensive induction and lots of training so we will consider people from a range of backgrounds such as Retail, Hospitality the creative arts anywhere where the customer is at the heart of the business.  
• Leadership - You’ll be working in a small team of between 2-5 people (depending on the size of your centre) so you should have experience of working independently. Leaders at IWG are inspiring, caring and nurturing to ensure their people feel motivated to deliver world class customer service, every single day. If you join us, you’ll be developing your career from day one!
• Tech - We use a variety of systems and tech in our centres, so you’ll need to have a good command of basic IT packages such as MS Office. We will teach you the rest.  
• Problem Solving - No two days will be the same, each one will throw up new challenges for you to overcome. Problem solving is important, you will be thinking on your feet, ensuring your centre always run smoothly.

Go Far and World-Wide

• As you would expect from a global market leader, we operate within a fast-paced environment.
• We are looking for people who are hungry to learn and advance their careers, if you’re ambitious we will give you the opportunity to grow your career.
• Candidates with a strong customer focus will thrive in our environment and we welcome applications from any sector or background.

What’s In It For You

• Generous benefits and salary
• You get to work in an amazing office building with great facilities
• A structured, comprehensive induction and ongoing training to help you settle into your new job and grow your career
• Lots of variety and new challenges - no two days are the same
• An opportunity to help to run a centre as if it was your own
• Dynamic working environments, with committed teams to build great relationships with customers
• Sales & KPI led bonus & incentives
• We are a truly global business with 3,400 locations in 120 countries. This means we can offer continual development and opportunities for progression including international mobility.
• A truly diverse and inclusive workforce
• Work/Life balance - standard business hours (Monday to Friday)
• A full time, permanent job that you can rely on.