Jobs at IHS Towers

Job Summary

• Manage and lead multiple assurance and consulting internal audit projects as part of the annual risk-based internal audit plan for Nigeria, including developing internal audit scope, assigning and directing staffing resource to complete audits as scheduled and on budget, performing internal audit procedures, and preparing internal audit reports reflecting the results of the work performed.

Responsibilities 

• Support the Director, Internal Audit & Risk Management, with the development of the annual program of work for the internal audit activity. 
• Manage audit teams providing leadership in planning, executing and reporting audit engagements. 
• Assign and supervise work done by team member(s) to ensure they are in line with internal audit methodology and provide guidance where applicable. 
• Prepare audit work programme for assigned audits 
• Review the work done in accordance with the internal audit manual and methodology and coordinate work papers of other team member(s). 
• Review the audit report prepared by team members and submit same to the Director of Internal Audit & Risk Management. 
• Ensure update and maintenance of outstanding actions database is undertaken and liaise with process owners on implementation status. 
• Manage the conduct of formal follow-up audits of management action plans per approved risk-based audit plan. 
• Provide timely and comprehensive feedback to the Director, Internal Audit & Risk Management on the implementation of assigned engagements and meet all requirements in respect of audit committee reporting.  
• Support the Director, Internal Audit & Risk Management in periodic reporting to the CEO, VP & Group Head of Risk & Audit, Audit Committee, and related governing authorities. 
• Support the Director, Internal Audit & Risk Management in managing quality assurance and improvement programs. 
• Plan, execute and manage the regional audits and other special assignment as assigned by Director of Internal Audit & Risk Management. 
• Plan, execute and manage special audits or ad-hoc investigations on any significant breach of the Company’s code of business conduct and suspected fraud cases, as requested by Management and/or Audit Committee. 
• Proffer solutions to mitigating risk areas in specific processes and stay informed of updates in IFRS.  
• Lead risk assessments in functions or other areas of business operations as agreed. 
• Perform SOX controls testing and review work of team members on SOX reviews. 
• Manage the performance of complex, non-standard, ad hoc requests including investigations into allegations of breaches of the IHS Code of Conduct  
• Work with peers in other internal audit teams across the group to share best practice and learnings from audit work 
• Communicate and interact with management across all departments on audit engagements and other matters relating to improving the control environment. 
• Perform other tasks and duties as assigned by the Director, Internal Audit & Risk Management. 

Qualifications

• B.Sc./ HND in business and/ or social-science-related discipline. 
• ACA, ACCA, CIA, CISA, and related professional qualification or membership of relevant professional bodies (e.g. Institute of Internal Auditors) is a plus. 
• +11-13 years’ experience in internal auditing, external auditing and/or compliance monitoring in a reputable organization with at least 5 years in a supervisory role. 
• Understanding of internal control and risk management concepts and framework and experience in applying them to plan, perform, manage and report on the evaluation of various business processes. 
• Ability to work independently, with limited required direction and guidance, and provide appropriate direction to other internal audit team members. 
• Exhibit leadership skills needed to sell ideas and obtain management buy-in for constructive change 
• Demonstrable understanding & application of internal control concepts to plan, perform, manage and report evaluations of various business processes. 
• Exposure to telecoms and/ or telecoms infrastructure industry is an advantage. 
• Demonstrable knowledge of fraud schemes and indicators

Organizational Competencies:

• Customer Focus - People demonstrating this competency understand & exceed our customers’ needs. They develop trusted, reliable & collaborative relationships. They are consistently operating to the highest standards of service & delivery.
• Innovation - People demonstrating this competency constantly seek new & improved ways to deliver our products & services. They champion engineering & skills development, and work to create a collaborative and supportive operating environment.
• Integrity - People demonstrating this competency are open & honest in everything they do. They support financially & environmentally sustainable growth. They make socially responsible decisions and treat their stakeholders with respect.
• Be Bold - People demonstrating this competency are thorough in analyses & decision-making. They are courageous in expanding existing markets & developing new ones. They confidently pursue appropriate financial returns and are forward-thinking and ambitious.
• Sustainability- People demonstrating this competency are constantly seeking to create positive impact in the communities we serve.

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Responsibilities

• Supervise implementation of the company’s regional security plan.
• Ensure site compliance with operational and administrative policies.
• Ensure compliance with the company’s security management system.
• Supervise execution of the Journey Management Process.
• Ensure compliance with the company’s field security plans.
• Supervise deployment of government security forces.
• Ensure compliance with site security plans.
• Supervise site security guards within the region.
• Maintain integrity of the access control systems to include, but not limited to: CCTV, ID systems, ID cards, etc.
• Organize periodic security meetings with all stakeholders.
• Conduct drills and other security simulations to test existing security infrastructure and ensure constant monitoring of processes.
• Compile crime reports for assessment of company risk environment. 
• Develop implementation plan for all audit gaps that pertain to security. 
• Conduct regular stress tests on all locations. 
• Conduct road route assessment across assigned region. 
• Submit weekly security briefs for areas of operation for management review.
• Conduct regular security awareness training for staff, contractors and visitors.
• Conduct security orientation briefs for all new hires and visitors.
• Maintain cordial relationships with government security force (GSF) units which support the company through periodic visits. Ensure GSF unit provides support when needed.
• Maintain intelligence log-book and monitor intelligence sources.
• Ensure compliance with Voluntary Principles of Human Rights by GSF.
• Monitor security contractors’ compliance with all contract provisions.
• Develop protocol for general administration of security contracts and determine ways of improving provision of contractual service to the company.
• Document and file all financial transactions related to day-to-day running of the team.
• Document implementation of set contract Key Results Areas (KRAs) and report non-compliance where necessary.
• Ensure payments are made to all security contractors as per contract terms.
• Perform other tasks and duties as assigned by the Senior Manager, Security Field Operations.

Qualifications

• HND/ Bachelor’s degree in any relevant discipline.
• +5 years’ relevant work experience.

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Responsibilities

• Conduct independent investigations of assigned cases.
• Collaborate with relevant security agencies on investigations.
• Prepare and submit investigation and intelligence reports.
• Perform independent covert and/ or overt operations.
• Gather, process and disseminate intelligence.
• Perform other tasks and duties as assigned by the Senior Manager, Investigation & Intelligence.

Qualifications

• Bachelor’s degree is mandatory. Specialist Master’s in Security, Intelligence, Law, Psychology, or Social Sciences preferred. 
• Relevant professional certifications, e.g. CPP, CFE, PCI, will be an asset. 
• +5 years’ relevant experience, including most recent 3 years at managerial/ senior managerial level.

Organizational Competencies:

• Customer Focus - People demonstrating this competency understand & exceed our customers’ needs. They develop trusted, reliable & collaborative relationships. They are consistently operating to the highest standards of service & delivery.
• Innovation - People demonstrating this competency constantly seek new & improved ways to deliver our products & services. They champion engineering & skills development, and work to create a collaborative and supportive operating environment.
• Integrity - People demonstrating this competency are open & honest in everything they do. They support financially & environmentally sustainable growth. They make socially responsible decisions and treat their stakeholders with respect.
• Be Bold - People demonstrating this competency are thorough in analyses & decision-making. They are courageous in expanding existing markets & developing new ones. They confidently pursue appropriate financial returns and are forward-thinking and ambitious.
• Sustainability- People demonstrating this competency are constantly seeking to create positive impact in the communities we serve.

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Job Description

• Supervision and implementation of the company’s regional security plan.
• Serve as the loss prevention manager for the region.
• Lead engagement and interaction with Government Security Forces (GSF) at the regional level, ensuring actions from GSF that could affect business operations are timely managed.
• Directly oversees the management of security guards at IHS regional office, warehouses, tank farms and guest houses within the region.
• Maintain integrity of the access control systems to include, but not limited to: CCTV, ID systems, ID cards, etc.
• Implement processes and procedures to improve access management on sites in the region for all categories of customers and stakeholders.
• Supervise and manage Specialist, Security & Community Intervention on all field operational processes and procedures.
• Compile crime reports from states in the region for the assessment of company security risk and proactively proffer possible mitigations strategies for the safety of all teams in the region.
• Liaise regularly and hold monthly or weekly regional meetings with functions across the business to resolve site access issues in any site within the region.
• Provide meaningful recommendations to HQ on the integration of current operational and investigation best practices to ensure a solid and robust security framework for the department.  
• Respond to community letters and ensure proper representation of regional security team at Community Development Area (CDA)/ Estate meetings.
• Ensure all compensation requests are investigated and closed on time in line with company-approved policy/ guidelines.
• Set up awareness campaign to enlighten communities about IHS policies, processes, and procedures that affect community demands/ expectations.
• Conduct regular security awareness training for staff, contractors, and visitors.
• Collate all community agitations and responses reported by team members and share with HQ on a weekly basis and advise on corporate social responsibility (CSR) interventions where appropriate.
• Track all escalated issues community demands, payments made, and issues resolved.
• Prepare and submit weekly reports to the Senior Manager, Security Operations on all matters pertaining to security operations and community Interventions in the region.
• Perform other tasks, duties and responsibilities as assigned by Senior Manager Security Operations.
• Ensure compliance with Voluntary Principles of Human Rights by GSF deployed to support IHS operations

Qualifications

• HND / Bachelor’s Degree in any relevant discipline.
• +5 years’ relevant work experience.

Organizational Competencies:

• Customer Focus - People demonstrating this competency understand & exceed our customers’ needs. They develop trusted, reliable & collaborative relationships. They are consistently operating to the highest standards of service & delivery.
• Innovation - People demonstrating this competency constantly seek new & improved ways to deliver our products & services. They champion engineering & skills development, and work to create a collaborative and supportive operating environment.
• Integrity - People demonstrating this competency are open & honest in everything they do. They support financially & environmentally sustainable growth. They make socially responsible decisions and treat their stakeholders with respect.
• Boldness - People demonstrating this competency are thorough in analyses & decision-making. They are courageous in expanding existing markets & developing new ones. They confidently pursue appropriate financial returns and are forward-thinking and ambitious.
• Sustainability- People demonstrating this competency are constantly seeking to create positive impact in the communities we serve.

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Job Summary

• Support execution of compliance and ethics initiatives in Nigeria and other OpCos.
• Facilitate full compliance with, and adherence to, local laws and regulations as well as internal policies and directives of IHS.
• Provide inputs in creating and reviewing policies and procedures that embed a culture of compliance and business ethics across the organization and its operations.
• Communicate and raise awareness of approved ethics and compliance policies and procedures through all available communication channels.
• Support design and roll-out of a comprehensive educational and training program, including introductory training for new employees as well as ongoing training for all employees and managers.
• Provide inputs to update and implementation of the compliance monitoring framework.
• Carry out internal reviews to ensure that policies and procedures are followed.
• Assist internal and/ or external auditors in compliance reviews.
• Assist in coordinating compliance risk assessments. Follow up on execution of subsequent mitigating strategies.
• Provide support in identifying compliance issues that require follow-up and/ or investigation.
• Support promotion of the whistle-blower policy across markets.
• Participate in investigation of potential and/ or unlawful misconducts.
• Assist in ensuring that compliance efforts are appropriately documented and monitored.
• Perform other tasks and duties as assigned by the Associate Director, Compliance

Qualifications

• Bachelor’s Degree in any relevant discipline.
• Relevant professional certifications, e.g. CCEP I and CFE, will be an asset.
• +7-9 years’ relevant experience in compliance, audit or risk management, including experience in a global organization and/ or telecoms company with global operations.
• Good understanding of the Nigerian regulatory and statutory environment.
• Solid knowledge of anti-corruption laws, including US FCPA, UKABA and economic sanctions regulations.
• Demonstrable experience leading in-person training sessions and operating learning management systems.
• Ability to lead and oversee investigations.
• Multilingual proficiency: English mandatory; French/ Arabic/ Portuguese desirable.

Organizational Competencies:

• Customer Focus - People demonstrating this competency understand & exceed our customers’ needs. They develop trusted, reliable & collaborative relationships. They are consistently operating to the highest standards of service & delivery.
• Innovation - People demonstrating this competency constantly seek new & improved ways to deliver our products & services. They champion engineering & skills development, and work to create a collaborative and supportive operating environment.
• Integrity - People demonstrating this competency are open & honest in everything they do. They support financially & environmentally sustainable growth. They make socially responsible decisions and treat their stakeholders with respect.
• Be Bold - People demonstrating this competency are thorough in analyses & decision-making. They are courageous in expanding existing markets & developing new ones. They confidently pursue appropriate financial returns and are forward-thinking and ambitious.
• Sustainability- People demonstrating this competency are constantly seeking to create positive impact in the communities we serve.

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Job Purpose

• The Vendor Manager – PPM plays a pivotal role in managing all routine maintenance and O&M activities of the regional operations departments. 
• This management position overseas the vendor technical interventions, SLA administration, O&M process compliance and contract delivery. In addition, the role provides strategic support to the Senior Manager, Network Assurance on all regulatory and customer SLA matters

Key Roles & Responsibilities

• Manage all Planned Preventive Maintenance end to end.
• Develop and continuously deliver vendor governance and SLA administration strategies.
• Drive daily O&M process compliance.
• Identify gaps and implement all SLA penalties.
• Actively drive performance by tracking performance loopholes and closing gaps
• Minimize business exposure to regulatory issues that may occur due to O&M activities and prompt resolution of all regulatory escalations.
• Provide end to end customer support on post integration/RFI issues.
• Network tools and database management for vendors.
• Oversee the administration and requisition of spare parts for Inhouse Portfolio
• Oversee all O&M activities for Inhouse Portfolio and others.
• Build and maintain strong relationships with vendors to facilitate smooth operations.
• Collaborate with internal and external stakeholders on all O&M related matters.
• Perform other tasks and duties as assigned by the Line Manager.

Qualifications
Experience and Qualifications required:

• Bachelor’s degree in Telecommunications Engineering or any related discipline.
• 5-8 years related experience in telecoms Field Operation and stakeholder management.

Job-Specific Competencies:

• Strong technical field operations experience in a Telecoms company
• Stakeholder Management
• Project Management
• SLA Fulfilment 
• Strong Communication Skills
• Use of MS Office Tools
• Network Tools Administration/Management
• Data Analysis
• SLA Administration
• Problem Solving

Organizational Competencies:

• Relationship Building
• Strategic Thinking
• Financial Acumen
• Risk Management
• Attention to Detail
• Leadership and Influence

Organizational Competencies:

• Customer Focus - People demonstrating this competency understand & exceed our customers’ needs. They develop trusted, reliable & collaborative relationships. They are consistently operating to the highest standards of service & delivery.
• Innovation - People demonstrating this competency constantly seek new & improved ways to deliver our products & services. They champion engineering & skills development, and work to create a collaborative and supportive operating environment.
• Integrity - People demonstrating this competency are open & honest in everything they do. They support financially & environmentally sustainable growth. They make socially responsible decisions and treat their stakeholders with respect.
• Be Bold - People demonstrating this competency are thorough in analyses & decision-making. They are courageous in expanding existing markets & developing new ones. They confidently pursue appropriate financial returns and are forward-thinking and ambitious.
• Sustainability- People demonstrating this competency are constantly seeking to create positive impact in the communities we serve.

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Job Purpose

• The purpose of a Senior Manager, Fiber Network Operations is to ensure the efficient, reliable, and scalable operation of the company's fibre network infrastructure.
• This role is critical in achieving high-performance network services that meet the needs of the organization and its customers.

The key purpose of this position shall include but not limited to the following:

• Ensure Network Reliability and Performance
• Strategic Planning and Implementation
• Operational Efficiency
• Leadership and Team Development
• Stakeholder Engagement and Communication
• Customer Satisfaction
• Innovation and Adaptation
• Compliance and Security
• Financial Management
• Risk Management

Key Roles
Strategic Leadership:

• Develop and implement the strategic vision for fiber network operations.
• Align network operations goals with the company’s overall objectives.

Operational Management:

• Oversee day-to-day operations of the fiber network infrastructure.
• Ensure the network’s high availability, reliability, and performance.

Team Leadership:

• Lead and mentor a team of network engineers, technicians, and support staff.
• Foster a culture of continuous improvement and professional development.

Project Management:

• Manage large-scale fiber network projects, from planning to execution.
• Ensure projects are completed on time, within scope, and budget.

Stakeholder Engagement:

• Act as the primary point of contact for stakeholders regarding network operations.
• Communicate network performance and updates to senior management and other departments.

Responsibilities
Network Planning and Design:

• Develop comprehensive plans for network expansion and upgrades.
• Evaluate and select appropriate technologies and vendors.

Maintenance and Support:

• Establish and enforce maintenance schedules and procedures.
• Ensure timely resolution of network issues and minimize downtime.

Performance Monitoring and Optimization:

• Implement and maintain network monitoring tools.
• Analyze network performance data to identify and resolve bottlenecks.

Compliance and Security:

• Ensure network operations comply with industry regulations and standards.
• Implement robust security measures to protect the network from threats.

Budget Management:

• Prepare and manage the operations budget.
• Optimize operational costs without compromising on service quality.

Innovation and Improvement:

• Stay updated with the latest developments in fibre network technology.
• Drive continuous improvement initiatives to enhance network performance.

Risk Management:

• Identify potential risks to the network and develop mitigation strategies.
• Ensure disaster recovery plans are in place and tested regularly.

Vendor and Contract Management:

• Manage relationships with third-party service providers and vendors.
• Negotiate contracts and ensure service level agreements are met.

Job-Specific Competencies
Functional:

Technical Competencies:

• Fiber Network Design and Architecture
• Network Operations Management
• Project Management
• Vendor and Contract Management
• Analytical Competencies: Problem-Solving; Data Analysis and Reporting
• Leadership Competencies: Team Leadership and Development; Strategic Planning
• Communication Competencies: Stakeholder Management; Customer Focus
• Technical Acumen: Industry Knowledge; Technology Proficiency
• Financial Competencies: Budget Management; Cost-Benefit Analysis

Behavioural:

• Collaboration; Teamwork & Resilience

Qualifications & Experience Required

• Bachelor’s Degree, preferably in Electrical & Electronics Engineering, Telecommunications Engineering, or any other related discipline.
• Advanced degree in any of the above Engineering fields and/ or relevant professional certifications, e.g. Network Operation Management, Fiber Certifications will be an added advantage.  
• 8+10 years’ relevant experience, including most recent 5 years in telecoms Fiber network operations and maintenance.
• Understanding of transmission networks (SDH/DWDM/OTN), IP/MPLS and other IP based network technologies and solutions will be an advantage.
• Demonstrable proficiency in MS Office tools including Visio, Excel, PowerPoint, and Word.

Organizational Competencies:

• Customer Focus - People demonstrating this competency understand & exceed our customers’ needs. They develop trusted, reliable & collaborative relationships. They are consistently operating to the highest standards of service & delivery.
• Innovation - People demonstrating this competency constantly seek new & improved ways to deliver our products & services. They champion engineering & skills development, and work to create a collaborative and supportive operating environment.
• Integrity - People demonstrating this competency are open & honest in everything they do. They support financially & environmentally sustainable growth. They make socially responsible decisions and treat their stakeholders with respect.
• Be Bold - People demonstrating this competency are thorough in analyses & decision-making. They are courageous in expanding existing markets & developing new ones. They confidently pursue appropriate financial returns and are forward-thinking and ambitious.
• Sustainability- People demonstrating this competency are constantly seeking to create positive impact in the communities we serve.