Senior Manager, Network Operations (Fibre) at IHS Towers

Job Purpose

• The purpose of a Senior Manager, Fiber Network Operations is to ensure the efficient, reliable, and scalable operation of the company's fibre network infrastructure.
• This role is critical in achieving high-performance network services that meet the needs of the organization and its customers.

The key purpose of this position shall include but not limited to the following:

• Ensure Network Reliability and Performance
• Strategic Planning and Implementation
• Operational Efficiency
• Leadership and Team Development
• Stakeholder Engagement and Communication
• Customer Satisfaction
• Innovation and Adaptation
• Compliance and Security
• Financial Management
• Risk Management

Key Roles
Strategic Leadership:

• Develop and implement the strategic vision for fiber network operations.
• Align network operations goals with the company’s overall objectives.

Operational Management:

• Oversee day-to-day operations of the fiber network infrastructure.
• Ensure the network’s high availability, reliability, and performance.

Team Leadership:

• Lead and mentor a team of network engineers, technicians, and support staff.
• Foster a culture of continuous improvement and professional development.

Project Management:

• Manage large-scale fiber network projects, from planning to execution.
• Ensure projects are completed on time, within scope, and budget.

Stakeholder Engagement:

• Act as the primary point of contact for stakeholders regarding network operations.
• Communicate network performance and updates to senior management and other departments.

Responsibilities
Network Planning and Design:

• Develop comprehensive plans for network expansion and upgrades.
• Evaluate and select appropriate technologies and vendors.

Maintenance and Support:

• Establish and enforce maintenance schedules and procedures.
• Ensure timely resolution of network issues and minimize downtime.

Performance Monitoring and Optimization:

• Implement and maintain network monitoring tools.
• Analyze network performance data to identify and resolve bottlenecks.

Compliance and Security:

• Ensure network operations comply with industry regulations and standards.
• Implement robust security measures to protect the network from threats.

Budget Management:

• Prepare and manage the operations budget.
• Optimize operational costs without compromising on service quality.

Innovation and Improvement:

• Stay updated with the latest developments in fibre network technology.
• Drive continuous improvement initiatives to enhance network performance.

Risk Management:

• Identify potential risks to the network and develop mitigation strategies.
• Ensure disaster recovery plans are in place and tested regularly.

Vendor and Contract Management:

• Manage relationships with third-party service providers and vendors.
• Negotiate contracts and ensure service level agreements are met.

Job-Specific Competencies
Functional:

Technical Competencies:

• Fiber Network Design and Architecture
• Network Operations Management
• Project Management
• Vendor and Contract Management
• Analytical Competencies: Problem-Solving; Data Analysis and Reporting
• Leadership Competencies: Team Leadership and Development; Strategic Planning
• Communication Competencies: Stakeholder Management; Customer Focus
• Technical Acumen: Industry Knowledge; Technology Proficiency
• Financial Competencies: Budget Management; Cost-Benefit Analysis

Behavioural:

• Collaboration; Teamwork & Resilience

Qualifications & Experience Required

• Bachelor’s Degree, preferably in Electrical & Electronics Engineering, Telecommunications Engineering, or any other related discipline.
• Advanced degree in any of the above Engineering fields and/ or relevant professional certifications, e.g. Network Operation Management, Fiber Certifications will be an added advantage.  
• 8+10 years’ relevant experience, including most recent 5 years in telecoms Fiber network operations and maintenance.
• Understanding of transmission networks (SDH/DWDM/OTN), IP/MPLS and other IP based network technologies and solutions will be an advantage.
• Demonstrable proficiency in MS Office tools including Visio, Excel, PowerPoint, and Word.

Organizational Competencies:

• Customer Focus - People demonstrating this competency understand & exceed our customers’ needs. They develop trusted, reliable & collaborative relationships. They are consistently operating to the highest standards of service & delivery.
• Innovation - People demonstrating this competency constantly seek new & improved ways to deliver our products & services. They champion engineering & skills development, and work to create a collaborative and supportive operating environment.
• Integrity - People demonstrating this competency are open & honest in everything they do. They support financially & environmentally sustainable growth. They make socially responsible decisions and treat their stakeholders with respect.
• Be Bold - People demonstrating this competency are thorough in analyses & decision-making. They are courageous in expanding existing markets & developing new ones. They confidently pursue appropriate financial returns and are forward-thinking and ambitious.
• Sustainability- People demonstrating this competency are constantly seeking to create positive impact in the communities we serve.