George Houston Resources Limited (GHR) assists organizations to achieve their corporate visions and objectives through integrated, strategic and solution-oriented HR consulting services using best-practice methodologies.
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JOB DUTIES
- Welcome guests to the venue
- Provide accurate wait times and monitor waiting lists
- Manage reservations
- Escort customers to assigned Rooms, Spa, dining or bar areas
- Greet customers upon their Arrival/departure
- Coordinate with wait staff about available seating options
- Maintain a clean reception area
- Cater to guests who require extra attention (e.g. children, elderly)
- Answer incoming calls and address customers’ queries
- Assist wait staff as needed
- Previous work experience as a Hostess
- Understanding of Hotel/Hospitality etiquette
- Familiarity with health and safety regulations
- Experience in managing reservations
- Demonstrable customer-service skills
- Excellent communication skills (via phone and in-person)
- Strong organizational skills with the ability to monitor the entire dining and bar area
- Availability to work in shifts as needed
- Good physical condition to walk and stand during an entire shift
- High school diploma; hospitality certification is a plus
QUALIFICATION
- HND in Hospitality Management
- 1-2 experience as a Hostess or Front Desk in a hotel
- Understanding of Hotel/Hospitality etiquette
- Familiarity with health and safety regulations
- Experience in managing reservations
- Demonstrable customer-service skills
- Excellent communication skills (via phone and in-person)
- Strong organizational skills with the ability to monitor the entire dining and bar area
- Availability to work in shifts as needed
- Good physical condition to walk and stand during an entire shift
Age: 24- 30 years
Salary: N80,000.
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JOB DUTIES
- Take orders and deliver food and beverages to our customers.
- The right Waiter/Waitress uplifts the dining experience for customers.
- We are looking for someone who will have the patience, personality and perseverance to thrive in this role.
- Greeting and serving customers
- Providing detailed information on menus
- Multi-tasking various front-of-the-house duties and collecting the bill.
- Greet and escort customers to their tables
- Present menu and provide detailed information when asked (e.g. about portions, ingredients or potential food allergies)
- Prepare tables by setting up linens, silverware and glasses
- Inform customers about the day’s specials
- Offer menu recommendations upon request
- Up-sell additional products when appropriate
- Take accurate food and drinks orders, using a POS ordering software, order slips or by memorization
- Communicate order details to the Kitchen Staff
- Serve food and drink orders
- Arrange table settings and maintain a tidy dining area
- Deliver checks and collect bill payments
- Carry dirty plates, glasses and silverware to kitchen for cleaning
- Follow all relevant health department regulations
- Provide excellent customer service to guests Requirements
QUALIFICATION
- HND in Hospitality Management or food safety training is an added advantage
- 1-2 years waitressing experience
- Basic math skills
- Attentiveness and patience for customers
- Excellent presentation skills
- Strong organizational and multitasking skills, with the ability to perform well in a fast-paced environment
- Active listening and effective communication skills
- Team spirit
- Flexibility to work in shifts
Age: 18- 27 years
Salary: N40,000.
Candidates must reside in Yaba, Fadeyi, Mushin, Onipan, Anthony, Obanikoro, Ojuelegba, Lawanson and its environs
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JOB DUTIES
To be successful as a room attendant you must be honest, pleasant, and have detailed knowledge of, and comply with, all housekeeping policies, procedures, and standards.
- Greeting guests and responding to queries.
- Changing bed linen and making beds.
- Replacing used towels and other bathroom amenities,
- such as shampoo and soap. Sweeping and mopping floors.
- Vacuuming carpets. Dusting and polishing furniture.
- Emptying trash containers and ashtrays.
- Restocking beverages and food items in the minibar.
- Cleaning public areas, such as corridors.
- Reporting any technical issues and maintenance needs.
- Updating status of guest rooms on assignment sheet
QUALIFICATION
- School Certificate or its equivalent
- Proven housekeeping or hospitality experience.
- Working knowledge of housekeeping.
- The ability to multitask.
- The ability to stand for extended periods of time.
- Excellent organizational and time management skills.
- Exceptional customer service skills.
- Effective communication skills.
Age: 18- 27 years
Salary: N50,000.
Candidates must reside in Yaba, Fadeyi, Mushin, Onipan, Anthony, Obanikoro, Ojuelegba, Lawanson and its environs
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JOB DUTIES
- Oversee all duties performed by our housekeeping staff.
- The housekeeping supervisor's responsibilities include
- Assigning tasks to the housekeeping staff
- Identifying and reporting cases of tardiness
- Monitoring cleaning supplies.
- You should also inform management of any equipment or furniture in need of repair or replacement and ensure that the housekeeping staff complies with all safety and sanitation policies.
- Assigning housekeeping tasks to staff and inspecting work to ensure that the prescribed standards of cleanliness are met.
- Scheduling staff shifts and organizing replacements as required.
- Investigating and addressing complaints regarding poor housekeeping service.
- Providing training to the housekeeping staff.
- Regularly taking inventory of cleaning supplies and ordering stock as needed.
- Issuing cleaning supplies and equipment to housekeeping staff as needed.
- Screening housekeeping applicants and recommending promotions, transfers, and dismissals.
- Performing various cleaning duties in instances of staff shortages.
QUALIFICATION
- HND/BSc or it's equivalent
- Proven housekeeping or hospitality experience.
- Working knowledge of housekeeping.
- Proficient in all Microsoft Office applications.
- The ability to multitask.
- The ability to stand for extended periods of time.
- Excellent organizational and time management skills.
- Exceptional customer service skills.
- Effective communication skills.
Age: 25- 30 years
Salary: N100,000.
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JOB DUTIES
- Oversees all operations for a hotel, ensuring that everything is up to par and all guests' needs are met
- Ensure that each department delivers a consistently high standard of guest service.
- Also, achieve business objectives and maximize the profitability of all outlets.
- Maintain effective cost controls in all areas.
- Plan and direct the hotel main operations including quality, standards, cleanliness, guest satisfaction.
- Promote a culture of excellence in guest care through a warm welcome and a desire to exceed expectations.
- Work alongside all HODs to ensure the smooth running of the day-to-day operations.
- Conduct regular operations meeting with all HODs to discuss routine operational matters, departmental performance targets and guest feedback.
- Deputize for the General Manager in his absence and at various meetings & events.
- Be responsible for maximizing profit through the consistent delivery of the highest standard of service.
- Ensure consistent implementation and review of SOPs throughout all Departments.
- Be responsible for all the day-to-day queries, complaints or problems that arise in the hotel
- Carry out regular inspections of all departments in the areas of guest service delivery, cleanliness, presentation, service delivery, employee presentation and grooming.
- Ensure that reasonable care is taken for the Health and Safety of yourself, other employees, guests and any other persons on the Hotel premises.
QUALIFICATION
- BSC in Hospitality Management, Business Management or any related course
- 2 - 5 years experience in a similar role, working in a Hospitality Environment
- Great Interpersonal and relationship skill
- In-depth knowledge of spa therapy
- Guest- Focused
- Functional and technical skills
- Problem-solving ability
- Organized and excellent in time management
- Strong financial acumen
- Excellent communication and leadership skills
Age: 29- 38 years
Salary: N180,000.
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JOB DUTIES
- He or She will be responsible for the preparation and serving of drinks to customers.
- He should have a good knowledge of recipes to make classic and customized drinks that meet customers' expectations and quality standards. Job Responsibilities
- Prepare cocktails and mocktails
- Serve drinks to customers in a friendly manner
- Demonstrate thorough knowledge of beverage products and provide drink recommendation to guests
- Keep glassware clean and hygienic for use
- Keep the bar counter and work area neat and clean at all times.
- Ensure bar always will remain clean and tidy during the service and after the service.
- Maintain inventories and consumption.
- Prepare inventory or purchase requisitions as needed to replenish supplies.
- Ensure that the assigned bar area is fully equipped with tools and products needed for Mixing beverages and serving guests.
- Perform other duties as and when assigned by the hotel management.
QUALIFICATION
- HND in Hospitality Management or any related course
- 1-2 years as mixologist or bartender
- Must have Knowledge of cocktail and Mocktail preparation
- Must have excellent communication skills
- Must be sociable and have a demonstrable passion for service
- Must have great interpersonal skills.
- Must have a warm personality and be courteous.
Age: 25- 35 years
Salary: N100,000.
Candidates must reside in Yaba, Fadeyi, Mushin, Onipan, Anthony, Obanikoro, Ojuelegba, Lawanson and its environs
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JOB DUTIES
- Provide an efficient and positive culinary experience to guests, creating ‘Ambassador Moments and leading to total guest and company satisfaction
- Second in command for the Galley operation
- Constantly analyse quality and cost of food production to ensure budgets are met
- Ensure safe food handling practices are enforced at all times
- Ensure food production follows the standards outlined in the Hotel Operations Manual
- Conduct random spot-checks and food tasting at various food preparation stations to ensure standards meet Ambassador Cruise Line requirements
- Spot-check all venues serving food on a daily basis ;
- Monitor all food orders to ensure portion control chart is followed at all times
- Monitor cleanliness of all galley areas by conducting daily inspections of all areas to ensure hygiene standards are maintained in line with company procedures and Public Health standards
- Ensure maintenance reports are compiled and faults recorded and followed up
- Have an open door policy for all F&B colleagues to ensure effective communication that allows colleagues to raise any concerns or issues they face
- Ensure all F&B colleagues working schedules are issued fairly and in line with Hotel Policies and rest hour requirements
- Conduct regular team meetings to allow colleagues to provide feedback and offer suggestions in improving team morale and working practices
- Lead by example by ensuring all company polices and procedures are always adhered to
- Provide a positive working environment by ensuring all colleagues are treated fairly and equally
- Lead and support a multi-cultural team, ensuring colleague satisfaction, productivity and retention
- Any other duties as reasonably requested by Executive Chef Requirements
QUALIFICATION
- HND in Hospitality Management or any related course/ 2-year Degree from an accredited university in Culinary Arts, Hotel and Restaurant Management
- 4 years culinary experience in similar position
- Fluent in English – must have excellent oral and written communication skills
- Flexibility – must be able to work various times of the day, remain calm under pressure and have a can-do attitude
- Guest and service focused with a positive personality and professional attitude
- Ability to be on feet for long periods of time
Age: 25- 35 years
Salary: N130,000.
Candidates must reside in Yaba, Fadeyi, Mushin, Onipan, Anthony, Obanikoro, Ojuelegba, Lawanson and its environs
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JOB DUTIES
- Specializes in both African and Continental dishes and also good in Pastry to manage the overall day to day operations in the kitchen.
- Exhibits culinary talents by personally performing tasks while assisting in leading the staff and managing all food related functions.
- Works to continually improve guest and employee satisfaction while maximizing the financial performance in all areas of responsibility.
- Assists in supervising all kitchen areas to ensure a CONSISTENT, high-quality food is produced.
- Responsible for guiding and developing staff including direct reports.
- Must ensure sanitation and food standards are achieved.
- Areas of responsibility comprise overseeing all food preparation areas (e.g., room service, restaurant, food court, and bar/lounge) and all support areas as applicable. Duties and Responsibilities
- Manage overall direction, coordination, and evaluation of food preparation, production, and processing.
- Supervise the preparation of the food for its garnishing and presentation, as well as, the seasoning for a perfect taste.
- Order food or kitchen supplies and provides cost estimates to the employer
- Have knowledge of the customer and personal service in order to achieve customer satisfaction
- Be current on public safety and security
- Train and develop other staff in the kitchen to improve their skills and ensure consistency in food preparation.
- Identify cost reduction opportunities to obtain the best price and analyze market and delivery trends
- Identify areas for improvement.
QUALIFICATION
- HND in Hospitality Management or any related course/ 2-year Degree from an accredited university in Culinary Arts, Hotel and Restaurant Management
- 4 years experience in the culinary, food and beverage, or related professional area.
Age: 25- 35 years
Salary: N130,000.
Candidates must reside in Yaba, Fadeyi, Mushin, Onipan, Anthony, Obanikoro, Ojuelegba, Lawanson and its environs
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JOB DUTIES
- Perform as a professional and with a friendly business attitude all duties and responsibilities as required by the position, and as assigned by the Director of the Spa
- Overseeing of spa reception and retails, male and female relaxation rooms, changing rooms, heat and water experiences, linen room, preparation room, and offices
- Be the first point of contact for large groups and manage communication with the group organizer
- Offer competitive proposals
- Coordinate appointments and update the coordinator with itineraries
- Finalize billing arrangements and be responsible for the execution
- Dealing with dissatisfied or disgruntled guests in the most professional way
- Ensure that mistakes are corrected and coach the staff member on the procedures that were performed correctly and those that were performed incorrectly
- Discussing the proper way to close out S&P charges for treatments and products and ensure that emails are handled efficiently
- Reading through the many essential e-mails that deal regarding spas, meetings, groups, and VIPs. Also, replying to guests, vendors, sales, and colleague emails
- Answering questions from therapists regarding bookings and guest preferences
- Creating an effective schedule that meets the needs of the spa as well as works around the hours of the colleague’s availability.
- Verify the accuracy of input in Spa Soft and room assignments
- Ensuring all therapists are being booked in the correct room. Ensuring that the treatment rooms are used to the maximum potential.
QUALIFICATION
- Bachelor’s Degree in Business, Hospitality Management or any relevant field of study
- 2 - 5 years experience in a similar role, working in a 5-star spa with a multicultural team
- Great Interpersonal and relationship skill
- In-depth knowledge of spa therapy
- Guest- Focused
- Functional and technical skills
- Problem-solving ability
- Organized and excellent in time management
- Strong financial acumen
- Excellent communication and leadership skills
Age: 27- 35 years
Salary: N150,000.
Candidates must reside in Yaba, Fadeyi, Mushin, Onipan, Anthony, Obanikoro, Ojuelegba, Lawanson and its environs
Method of Application
Interested and qualified candidates should forward their CV to: talents@georgehoustonresources.com using the position as subject of email.
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