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  • Posted: Nov 28, 2022
    Deadline: Dec 9, 2022
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  • George Houston Resources Limited (GHR) assists organizations to achieve their corporate visions and objectives through integrated, strategic and solution-oriented HR consulting services using best-practice methodologies.


    Read more about this company

     

    Front Desk Officer

     JOB DUTIES  

    • Welcome guests to the venue
    • Provide accurate wait times and monitor waiting lists
    • Manage reservations
    • Escort customers to assigned Rooms, Spa, dining or bar areas
    • Greet customers upon their Arrival/departure
    • Coordinate with wait staff about available seating options
    • Maintain a clean reception area
    • Cater to guests who require extra attention (e.g. children, elderly)
    • Answer incoming calls and address customers’ queries
    • Assist wait staff as needed
    • Previous work experience as a Hostess
    • Understanding of Hotel/Hospitality etiquette
    • Familiarity with health and safety regulations
    • Experience in managing reservations
    • Demonstrable customer-service skills
    • Excellent communication skills (via phone and in-person)
    • Strong organizational skills with the ability to monitor the entire dining and bar area
    • Availability to work in shifts as needed
    • Good physical condition to walk and stand during an entire shift
    • High school diploma; hospitality certification is a plus

    QUALIFICATION 

    • HND in Hospitality Management
    • 1-2 experience as a Hostess or Front Desk in a hotel
    • Understanding of Hotel/Hospitality etiquette
    • Familiarity with health and safety regulations
    • Experience in managing reservations
    • Demonstrable customer-service skills
    • Excellent communication skills (via phone and in-person)
    • Strong organizational skills with the ability to monitor the entire dining and bar area
    • Availability to work in shifts as needed
    • Good physical condition to walk and stand during an entire shift

    Age: 24- 30 years 

    Salary: N80,000.

    go to method of application »

    Waiter

    JOB DUTIES  

    • Take orders and deliver food and beverages to our customers.
    • The right Waiter/Waitress uplifts the dining experience for customers.
    • We are looking for someone who will have the patience, personality and perseverance to thrive in this role.
    • Greeting and serving customers
    • Providing detailed information on menus
    • Multi-tasking various front-of-the-house duties and collecting the bill.
    • Greet and escort customers to their tables
    • Present menu and provide detailed information when asked (e.g. about portions, ingredients or potential food allergies)
    • Prepare tables by setting up linens, silverware and glasses
    • Inform customers about the day’s specials
    • Offer menu recommendations upon request
    • Up-sell additional products when appropriate
    • Take accurate food and drinks orders, using a POS ordering software, order slips or by memorization
    • Communicate order details to the Kitchen Staff
    • Serve food and drink orders
    • Arrange table settings and maintain a tidy dining area
    • Deliver checks and collect bill payments
    • Carry dirty plates, glasses and silverware to kitchen for cleaning
    • Follow all relevant health department regulations
    • Provide excellent customer service to guests Requirements

    QUALIFICATION 

    • HND in Hospitality Management or food safety training is an added advantage
    • 1-2 years waitressing experience
    • Basic math skills
    • Attentiveness and patience for customers
    • Excellent presentation skills
    • Strong organizational and multitasking skills, with the ability to perform well in a fast-paced environment
    • Active listening and effective communication skills
    • Team spirit
    • Flexibility to work in shifts

    Age: 18- 27 years 

    Salary: N40,000.

    Candidates must reside in Yaba, Fadeyi, Mushin, Onipan, Anthony, Obanikoro, Ojuelegba, Lawanson and its environs 

    go to method of application »

    Room Attendant

     JOB DUTIES  

    To be successful as a room attendant you must be honest, pleasant, and have detailed knowledge of, and comply with, all housekeeping policies, procedures, and standards.

    • Greeting guests and responding to queries.
    • Changing bed linen and making beds.
    • Replacing used towels and other bathroom amenities,
    • such as shampoo and soap. Sweeping and mopping floors.
    • Vacuuming carpets. Dusting and polishing furniture.
    • Emptying trash containers and ashtrays.
    • Restocking beverages and food items in the minibar.
    • Cleaning public areas, such as corridors.
    • Reporting any technical issues and maintenance needs.
    • Updating status of guest rooms on assignment sheet

    QUALIFICATION 

    • School Certificate or its equivalent
    • Proven housekeeping or hospitality experience.
    • Working knowledge of housekeeping.
    • The ability to multitask.
    • The ability to stand for extended periods of time.
    • Excellent organizational and time management skills.
    • Exceptional customer service skills.
    • Effective communication skills.

    Age: 18- 27 years 

    Salary: N50,000.

    Candidates must reside in Yaba, Fadeyi, Mushin, Onipan, Anthony, Obanikoro, Ojuelegba, Lawanson and its environs 

    go to method of application »

    Housekeeping Supervisor

     JOB DUTIES  

    • Oversee all duties performed by our housekeeping staff.
    • The housekeeping supervisor's responsibilities include
    • Assigning tasks to the housekeeping staff
    • Identifying and reporting cases of tardiness
    • Monitoring cleaning supplies.
    • You should also inform management of any equipment or furniture in need of repair or replacement and ensure that the housekeeping staff complies with all safety and sanitation policies.
    • Assigning housekeeping tasks to staff and inspecting work to ensure that the prescribed standards of cleanliness are met.
    • Scheduling staff shifts and organizing replacements as required.
    • Investigating and addressing complaints regarding poor housekeeping service.
    • Providing training to the housekeeping staff.
    • Regularly taking inventory of cleaning supplies and ordering stock as needed.
    • Issuing cleaning supplies and equipment to housekeeping staff as needed.
    • Screening housekeeping applicants and recommending promotions, transfers, and dismissals.
    • Performing various cleaning duties in instances of staff shortages.

    QUALIFICATION 

    • HND/BSc or it's equivalent
    • Proven housekeeping or hospitality experience.
    • Working knowledge of housekeeping.
    • Proficient in all Microsoft Office applications.
    • The ability to multitask.
    • The ability to stand for extended periods of time.
    • Excellent organizational and time management skills.
    • Exceptional customer service skills.
    • Effective communication skills.

    Age: 25- 30 years 

    Salary: N100,000.

    go to method of application »

    Hotel Operations Manager

     JOB DUTIES  

    • Oversees all operations for a hotel, ensuring that everything is up to par and all guests' needs are met
    • Ensure that each department delivers a consistently high standard of guest service.
    • Also, achieve business objectives and maximize the profitability of all outlets.
    • Maintain effective cost controls in all areas.
    • Plan and direct the hotel main operations including quality, standards, cleanliness, guest satisfaction.
    • Promote a culture of excellence in guest care through a warm welcome and a desire to exceed expectations.
    • Work alongside all HODs to ensure the smooth running of the day-to-day operations.
    • Conduct regular operations meeting with all HODs to discuss routine operational matters, departmental performance targets and guest feedback.
    • Deputize for the General Manager in his absence and at various meetings & events.
    • Be responsible for maximizing profit through the consistent delivery of the highest standard of service.
    • Ensure consistent implementation and review of SOPs throughout all Departments.
    • Be responsible for all the day-to-day queries, complaints or problems that arise in the hotel
    • Carry out regular inspections of all departments in the areas of guest service delivery, cleanliness, presentation, service delivery, employee presentation and grooming.
    • Ensure that reasonable care is taken for the Health and Safety of yourself, other employees, guests and any other persons on the Hotel premises.  

    QUALIFICATION 

    • BSC in Hospitality Management, Business Management or any related course
    • 2 - 5 years experience in a similar role, working in a Hospitality Environment
    • Great Interpersonal and relationship skill
    • In-depth knowledge of spa therapy
    • Guest- Focused
    • Functional and technical skills
    • Problem-solving ability
    • Organized and excellent in time management
    • Strong financial acumen
    • Excellent communication and leadership skills

    Age: 29- 38 years 

    Salary: N180,000.

    go to method of application »

    Mixologist/Bartender

    JOB DUTIES  

    • He or She will be responsible for the preparation and serving of drinks to customers.
    • He should have a good knowledge of recipes to make classic and customized drinks that meet customers' expectations and quality standards. Job Responsibilities
    • Prepare cocktails and mocktails
    • Serve drinks to customers in a friendly manner
    • Demonstrate thorough knowledge of beverage products and provide drink recommendation to guests
    • Keep glassware clean and hygienic for use
    • Keep the bar counter and work area neat and clean at all times.
    • Ensure bar always will remain clean and tidy during the service and after the service.
    • Maintain inventories and consumption.
    • Prepare inventory or purchase requisitions as needed to replenish supplies.
    • Ensure that the assigned bar area is fully equipped with tools and products needed for Mixing beverages and serving guests.
    • Perform other duties as and when assigned by the hotel management.

    QUALIFICATION 

    • HND in Hospitality Management or any related course
    • 1-2 years as mixologist or bartender
    • Must have Knowledge of cocktail and Mocktail preparation
    • Must have excellent communication skills
    • Must be sociable and have a demonstrable passion for service
    • Must have great interpersonal skills.
    • Must have a warm personality and be courteous.

    Age: 25- 35 years 

    Salary: N100,000.

    Candidates must reside in Yaba, Fadeyi, Mushin, Onipan, Anthony, Obanikoro, Ojuelegba, Lawanson and its environs 

    go to method of application »

    Sous Chef

    JOB DUTIES  

    • Provide an efficient and positive culinary experience to guests, creating ‘Ambassador Moments and leading to total guest and company satisfaction
    • Second in command for the Galley operation
    • Constantly analyse quality and cost of food production to ensure budgets are met
    • Ensure safe food handling practices are enforced at all times
    • Ensure food production follows the standards outlined in the Hotel Operations Manual
    • Conduct random spot-checks and food tasting at various food preparation stations to ensure standards meet Ambassador Cruise Line requirements
    • Spot-check all venues serving food on a daily basis ;
    • Monitor all food orders to ensure portion control chart is followed at all times
    • Monitor cleanliness of all galley areas by conducting daily inspections of all areas to ensure hygiene standards are maintained in line with company procedures and Public Health standards
    • Ensure maintenance reports are compiled and faults recorded and followed up
    • Have an open door policy for all F&B colleagues to ensure effective communication that allows colleagues to raise any concerns or issues they face
    • Ensure all F&B colleagues working schedules are issued fairly and in line with Hotel Policies and rest hour requirements
    • Conduct regular team meetings to allow colleagues to provide feedback and offer suggestions in improving team morale and working practices
    • Lead by example by ensuring all company polices and procedures are always adhered to
    • Provide a positive working environment by ensuring all colleagues are treated fairly and equally
    • Lead and support a multi-cultural team, ensuring colleague satisfaction, productivity and retention
    • Any other duties as reasonably requested by Executive Chef Requirements

    QUALIFICATION 

    • HND in Hospitality Management or any related course/ 2-year Degree from an accredited university in Culinary Arts, Hotel and Restaurant Management
    • 4 years culinary experience in similar position
    • Fluent in English – must have excellent oral and written communication skills
    • Flexibility – must be able to work various times of the day, remain calm under pressure and have a can-do attitude
    • Guest and service focused with a positive personality and professional attitude
    • Ability to be on feet for long periods of time

    Age: 25- 35 years 

    Salary: N130,000.

    Candidates must reside in Yaba, Fadeyi, Mushin, Onipan, Anthony, Obanikoro, Ojuelegba, Lawanson and its environs 

    go to method of application »

    Executive Chef

     JOB DUTIES  

    • Specializes in both African and Continental dishes and also good in Pastry to manage the overall day to day operations in the kitchen.
    • Exhibits culinary talents by personally performing tasks while assisting in leading the staff and managing all food related functions.
    • Works to continually improve guest and employee satisfaction while maximizing the financial performance in all areas of responsibility.
    • Assists in supervising all kitchen areas to ensure a CONSISTENT, high-quality food is produced.
    • Responsible for guiding and developing staff including direct reports.
    • Must ensure sanitation and food standards are achieved.
    • Areas of responsibility comprise overseeing all food preparation areas (e.g., room service, restaurant, food court, and bar/lounge) and all support areas as applicable. Duties and Responsibilities
    • Manage overall direction, coordination, and evaluation of food preparation, production, and processing.
    • Supervise the preparation of the food for its garnishing and presentation, as well as, the seasoning for a perfect taste.
    • Order food or kitchen supplies and provides cost estimates to the employer
    • Have knowledge of the customer and personal service in order to achieve customer satisfaction
    • Be current on public safety and security
    • Train and develop other staff in the kitchen to improve their skills and ensure consistency in food preparation.
    • Identify cost reduction opportunities to obtain the best price and analyze market and delivery trends
    • Identify areas for improvement.

    QUALIFICATION 

    • HND in Hospitality Management or any related course/ 2-year Degree from an accredited university in Culinary Arts, Hotel and Restaurant Management
    • 4 years experience in the culinary, food and beverage, or related professional area.

    Age: 25- 35 years 

    Salary: N130,000.

    Candidates must reside in Yaba, Fadeyi, Mushin, Onipan, Anthony, Obanikoro, Ojuelegba, Lawanson and its environs 

    go to method of application »

    Spa Manager

    JOB DUTIES  

    • Perform as a professional and with a friendly business attitude all duties and responsibilities as required by the position, and as assigned by the Director of the Spa
    • Overseeing of spa reception and retails, male and female relaxation rooms, changing rooms, heat and water experiences, linen room, preparation room, and offices
    • Be the first point of contact for large groups and manage communication with the group organizer
    • Offer competitive proposals
    • Coordinate appointments and update the coordinator with itineraries
    • Finalize billing arrangements and be responsible for the execution
    • Dealing with dissatisfied or disgruntled guests in the most professional way
    • Ensure that mistakes are corrected and coach the staff member on the procedures that were performed correctly and those that were performed incorrectly
    • Discussing the proper way to close out S&P charges for treatments and products and ensure that emails are handled efficiently
    • Reading through the many essential e-mails that deal regarding spas, meetings, groups, and VIPs. Also, replying to guests, vendors, sales, and colleague emails
    • Answering questions from therapists regarding bookings and guest preferences
    • Creating an effective schedule that meets the needs of the spa as well as works around the hours of the colleague’s availability.
    • Verify the accuracy of input in Spa Soft and room assignments
    • Ensuring all therapists are being booked in the correct room. Ensuring that the treatment rooms are used to the maximum potential.

    QUALIFICATION 

    • Bachelor’s Degree in Business, Hospitality Management or any relevant field of study
    • 2 - 5 years experience in a similar role, working in a 5-star spa with a multicultural team
    • Great Interpersonal and relationship skill
    • In-depth knowledge of spa therapy
    • Guest- Focused
    • Functional and technical skills
    • Problem-solving ability
    • Organized and excellent in time management
    • Strong financial acumen
    • Excellent communication and leadership skills

    Age: 27- 35 years 

    Salary: N150,000.

    Candidates must reside in Yaba, Fadeyi, Mushin, Onipan, Anthony, Obanikoro, Ojuelegba, Lawanson and its environs 

    Method of Application

    Interested and qualified candidates should forward their CV to: talents@georgehoustonresources.com using the position as subject of email.

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