Jobs at Finchglow Holdings

Job Purpose

• As the UI/UX Designer, you are responsible for both the visual design and the overall user experience, ensuring that users have a positive, intuitive, and visually appealing interaction with the websites or products.

Responsibilities

• Conduct research to understand user needs, behaviors, and preferences, and use these insights to inform both UI and UX design decisions.
• Develop a comprehensive design strategy that aligns user goals with business objectives, considering both the visual and experiential aspects of the product.
• Organize content and features in a logical and user-friendly manner to create a seamless navigation flow and user journey.
• Create wireframes and interactive prototypes to visually map out the layout, structure, and interactions of the user interface, enabling testing and iteration.
• Design visually appealing UI elements, such as icons, buttons, color schemes, typography, and other graphical assets, while ensuring they align with the overall user experience.
• Define how users will interact with the product’s interface elements, including animations, transitions, and micro-interactions to enhance usability and engagement.
• Conduct usability tests to identify pain points, gather user feedback, and refine both the UI and UX design based on user insights.
• Work closely with cross-functional teams, including developers, product managers, and marketers, to ensure the UI and UX design aligns with the overall product vision and goals.
• Ensure that the design is inclusive and accessible to users with diverse abilities, adhering to accessibility standards and guidelines.
• Maintain visual consistency with brand guidelines and standards while also ensuring a cohesive and seamless user experience.
• Maintain visual consistency with brand guidelines and standards while also ensuring a cohesive and seamless user experience.
• Maintain open communication and positive working relationship with employees.
• Participate in team brainstorming and design thinking sessions.
• Work with Product Manager, Engineers, and Engineering Managers to execute long term and short- term goals of the department.
• Collaborate with other team members to resolve pressing high priority issues.
• Carry out any other related duties as may be assigned.

Requirements

• Minimum of a First Degree in a related field.
• Professional certifications in relevant IT trainings are an added advantage (Example A+ etc.).
• Minimum of 1 – 3 years relevant experience.

Skills & Knowledge:

• Figma.
• Prototyping.
• Problem Solving skills
• Communication skills.
• Interpersonal Skills.
• Organizational Skills.
• Teamwork and Collaboration.
• Good attitude and strong work ethic.

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Job Purpose

• As the Information Technology Support, you are to implement and manage the information technology of the Group’s subsidiaries and to participate in the development of long term strategy for the future direction of Information Management.

Key Responsibilities

• Liaise with the IT Manager on the implementation of development plans of integration, upkeep and improvement of all IT systems for the group.
• Ensure the day-to-day operations of IT systems, such that planning, end-user impact, change management, quality management are properly addressed for all of the Group’s subsidiaries.
• Provide training to end users on any new information management tools that may be introduced.
• Implement all deployment, monitoring, maintenance, development, upgrade, and support of all information technology systems, including servers, PC’s, operating systems, hardware, software, peripherals and application development, and telecommunication systems.
• Ensure the security of all network files, assignment of network, and backup of all network data.
• Evaluate existing information technology needs of all departments; propose recommendations to maintain and improve the quality of service; plan, coordinate, and implement improvements in service.
• Liaise with the IT Manager on the collection of new hardware and replacement hardware across the Group.
• Prompt resolution to all complaints via Servicenow
• Escalating issues with key support vendors.
• Perform related duties as required.

Qualification & Certification

• Minimum of a First Degree in a related field
• Professional certifications/memberships are an added advantage

Experience:

• Minimum of 2-3 years’ relevant experience

Skills & Knowledge:

• Organisational skills
• Communication skills
• Interpersonal Skills
• Reporting
• Ability to work in a team
• Good attitude and strong work ethic.

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Job Purpose

• The Branch Manager will assign and direct all work performed in the branch and to supervise all areas of the business operation. You will manage the resources within the branch and lead the staff, foster a positive environment and ensure customer satisfaction and proper branch operation.
• The branch will have a hands-on approach and will be committed to the expansion and success of the business by implementing strategies that increase productivity and enable sales and income targets achievement.

Key Responsibilities
Team Leadership:

• Recruit, train, and manage a team of travel consultants, sales and support staff within the branch.
• Set performance expectations and provide regular feedback to ensure the team meets sales and customer service goals.
• Foster a positive and collaborative work environment.
• Encouraging and implementing innovative ideas from team members
• Introduction of new processes, technologies, or approaches to enhance efficiency
• Continuous improvement in team performance and operational processes

Sales and Business Development:

• Develop and implement sales strategies to achieve sales targets and maximize profitability.
• Identify and capitalize on opportunities for business growth, including partnerships and new markets.
• Monitor market trends and competitor activities to adapt the agency's offerings accordingly.
• Ensure overall profitability of the branch is achieved by maximizing all sales to the fullest potential.
• Promote cross selling and upsell opportunities to enhance customer value.

Customer Service & Experience:

• Ensure exceptional customer service by assisting with complex customer inquiries and complaints.
• Maintain a high standard of professionalism, courtesy, and efficiency when dealing with clients.
• To treat all employees, customers and suppliers with dignity and respect

Operational Management:

• Oversee the day-to-day operations of the branch, including booking arrangements, reservations, and travel logistics.
• Manage inventory of promotional materials, travel brochures, and related resources.
• Ensure compliance with industry regulations, policies, and standards.
• Ensure the effective day-to-day operation of the branch in sales, operations, and finance.
• Adhere to Inventories Management & Ticketing Right policies.

Financial Management:

• Monitor branch financial performance, budgets, and expenses to achieve profitability targets.
• Analyze financial reports and implement cost-effective measures to improve branch performance.
• Achieve 100% recovery of sales based on the credit policies, maintain zero bad debt, constantly work with the clients’ risk mapping and eliminate agency debit memos (ADMs).

Staff Development:

• Provide ongoing training, coaching, and development opportunities to enhance team members' skills and travel product knowledge.
• Conduct performance evaluations and address any performance-related issues.
• Uphold the culture of Finchglow Travels within the branch team – Finchglow Way

Marketing and Promotion:

• Collaborate with the marketing team to execute local marketing initiatives and promotional campaigns.
• Utilize various marketing channels to increase brand awareness and attract new customers.
• Attending managers’ meetings, conferences and promotional events as required

Technology Integration:

• Leverage CRM systems and travel technology tools to enhance customer interactions, manage leads, and streamline operations.

Qualifications & Certifications

• Minimum of B.Sc. in Business Administration or related field.

Experience:

• 3 - 5 years of relevant work experience.

Skills & Knowledge:

• Proven branch management experience, as a Branch Manager or similar role
• Bachelor's degree in travel and tourism, business administration, or a related field
• 5+ years of experience in the travel industry, with at least 3 years in a management role
• Strong sales and customer service skills
• Excellent leadership and interpersonal skills
• Proficient in Microsoft Office Suite
• Knowledge of travel industry regulations and procedures
• Sufficient knowledge of modern management techniques and best practices
• Ability to meet sales and income targets and process development management goals
• Familiarity with industry’s rules and regulations
• Inorder to maximize job satisfaction and performance
• Competent IT Skills
• Leadership and human resources management skills.