Jobs at Excel and Grace Consulting

Description 

• The Savings Officer is responsible for mobilizing savings deposits from individuals and small businesses within the assigned territory.
• This includes promoting various savings products, educating customers on the benefits of saving, and ensuring efficient and accurate processing of savings transactions.

Key Responsibilities
Customer Acquisition & Relationship Management:

• Actively solicit new savings accounts from individuals and small businesses within the assigned territory.
• Build and maintain strong relationships with existing customers to encourage increased savings deposits and product usage.
• Conduct market research and identify potential customer segments within the target market.
• Provide excellent customer service by addressing customer inquiries and resolving complaints promptly.

Savings Product Promotion & Education:

• Promote a wide range of savings products offered by the bank, including but not limited to:
  • Regular Savings Accounts
  • Fixed Deposit Accounts
  • Children's Savings Accounts
  • Group Savings Accounts
• Educate customers on the benefits of each savings product, including interest rates, terms, and conditions.
• Organize and conduct savings awareness campaigns and financial literacy workshops for customers.

Savings Transactions Processing:

• Accurately process customer savings transactions, including deposits, withdrawals, and account inquiries.
• Ensure adherence to all bank policies and procedures related to savings operations.
• Maintain accurate and up-to-date customer records.
• Prepare daily reports on savings transactions and customer activity.

Risk Management & Compliance:

• Adhere to all KYC/AML regulations and ensure all customer transactions are properly documented and verified.
• Identify and mitigate any potential risks associated with savings operations.
• Maintain confidentiality of customer information at all times.

Administrative Support:

• Assist in the preparation of monthly and quarterly savings reports.
• Maintain a clean and organized work environment.
• Participate in staff meetings and training sessions as required.

Qualifications & Experience

• Diploma or Degree in Banking & Finance, Business Administration, or a related field.
• Relevant years of experience in savings mobilization or customer service within the financial services industry, preferably in a microfinance setting.
• Strong understanding of savings products and banking operations.
• Excellent communication, interpersonal, and customer service skills.
• Ability to work independently and as part of a team.
• Strong 1 sales and marketing skills.
• Proficiency in using Microsoft Office Suite (Word, Excel, PowerPoint).
• Knowledge of local language(s) is a plus.

Skills:

• Communication: Excellent verbal and written communication skills.
• Interpersonal: Ability to build rapport and maintain strong relationships with customers.
• Sales & Marketing: Proven ability to achieve sales targets and promote products effectively.
• Customer Service: Excellent customer service orientation with a focus on customer satisfaction.
• Numerical Skills: Strong analytical and numerical skills for accurate transaction processing.
• Organizational & Time Management: Ability to prioritize tasks, meet deadlines, and manage time effectively.

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Job Summary

• The Social Media Officeris responsible for developing and executing social media strategies to increase brand awareness, drive engagement, and generate leads for the Company.
• This role requires a strong understanding of social media platforms, content marketing, and digital marketing best practices.

Key Responsibilities

• Develop and implement social media strategies: Create and execute social media campaigns across various platforms (e.g., Facebook, Instagram, Twitter, LinkedIn, TikTok).
• Create engaging social media content: Develop high-quality text, image, and video content that resonates with target audiences.
• Manage social media accounts: Monitor and respond to social media mentions, messages, and comments in a timely and professional manner.
• Track and analyze social media performance: Monitor key metrics (e.g., reach, engagement, website traffic, conversions) and generate regular reports on social media performance.
• Run social media advertising campaigns: Plan, execute, and analyze paid social media campaigns (e.g., Facebook Ads, Instagram Ads).
• Stay up-to-date on social media trends: Keep abreast of the latest social media trends, best practices, and platform updates.
• Collaborate with other marketing teams: Work closely with other marketing departments (e.g., content marketing, public relations) to ensure consistent brand messaging across all channels.
• Conduct social media listening: Monitor social media conversations and identify potential opportunities and threats.
• Manage social media influencers and partnerships: Identify and collaborate with relevant influencers to promote brand awareness and reach target audiences.

Qualifications & Experience

• Bachelor's Degree in Marketing, Communications, Journalism, or a related field.
• 2+ years of experience in social media marketing or a related field.
• Proven experience in developing and executing successful social media campaigns.
• Strong understanding of social media platforms and their algorithms.
• Excellent written and verbal communication skills.
• Creative and innovative thinking skills.
• Strong analytical and problem-solving skills.
• Proficiency in social media management tools (e.g., Hootsuite, Buffer, Sprout Social).
• Experience with social media advertising platforms (e.g., Facebook Ads Manager, Google Ads).
• Strong understanding of SEO and content marketing principles.

Desired Skills:

• Experience with video editing and graphic design software.
• Experience with social media analytics and reporting tools.
• Experience with paid social media advertising campaigns.
• Knowledge of digital marketing best practices.
• Experience with CRM software.