Savings Officer at Excel and Grace Consulting

Description 

• The Savings Officer is responsible for mobilizing savings deposits from individuals and small businesses within the assigned territory.
• This includes promoting various savings products, educating customers on the benefits of saving, and ensuring efficient and accurate processing of savings transactions.

Key Responsibilities
Customer Acquisition & Relationship Management:

• Actively solicit new savings accounts from individuals and small businesses within the assigned territory.
• Build and maintain strong relationships with existing customers to encourage increased savings deposits and product usage.
• Conduct market research and identify potential customer segments within the target market.
• Provide excellent customer service by addressing customer inquiries and resolving complaints promptly.

Savings Product Promotion & Education:

• Promote a wide range of savings products offered by the bank, including but not limited to:
  • Regular Savings Accounts
  • Fixed Deposit Accounts
  • Children's Savings Accounts
  • Group Savings Accounts
• Educate customers on the benefits of each savings product, including interest rates, terms, and conditions.
• Organize and conduct savings awareness campaigns and financial literacy workshops for customers.

Savings Transactions Processing:

• Accurately process customer savings transactions, including deposits, withdrawals, and account inquiries.
• Ensure adherence to all bank policies and procedures related to savings operations.
• Maintain accurate and up-to-date customer records.
• Prepare daily reports on savings transactions and customer activity.

Risk Management & Compliance:

• Adhere to all KYC/AML regulations and ensure all customer transactions are properly documented and verified.
• Identify and mitigate any potential risks associated with savings operations.
• Maintain confidentiality of customer information at all times.

Administrative Support:

• Assist in the preparation of monthly and quarterly savings reports.
• Maintain a clean and organized work environment.
• Participate in staff meetings and training sessions as required.

Qualifications & Experience

• Diploma or Degree in Banking & Finance, Business Administration, or a related field.
• Relevant years of experience in savings mobilization or customer service within the financial services industry, preferably in a microfinance setting.
• Strong understanding of savings products and banking operations.
• Excellent communication, interpersonal, and customer service skills.
• Ability to work independently and as part of a team.
• Strong 1 sales and marketing skills.
• Proficiency in using Microsoft Office Suite (Word, Excel, PowerPoint).
• Knowledge of local language(s) is a plus.

Skills:

• Communication: Excellent verbal and written communication skills.
• Interpersonal: Ability to build rapport and maintain strong relationships with customers.
• Sales & Marketing: Proven ability to achieve sales targets and promote products effectively.
• Customer Service: Excellent customer service orientation with a focus on customer satisfaction.
• Numerical Skills: Strong analytical and numerical skills for accurate transaction processing.
• Organizational & Time Management: Ability to prioritize tasks, meet deadlines, and manage time effectively.