Jobs at E & P Hospitality

Job Brief
We are looking to hire a female cashier who is very detail and process oriented, able to consistently follow the approved standard of service, maintains customer service focus, exhibits a sense of ownership and a sense of urgency to delight guests. You are our ideal candidate if you are great with numbers and know how to enthusiastically greet guests with a warm,  genuine welcome.

Your Responsibilities

• Understands and follows policies and procedures regarding payments
• Demonstrates strong comprehension of menu including recipes and portioning
• Processes guest orders in person or by telephone 
• Handles cash and card transactions with accuracy while upholding proper and accurate documentation
• Follows all cash handling procedures, including fraud protection, and properly assigns and checks out drawers as required
• Prepares and submits daily sales reports
• Prepares and submits daily inventory reports as assigned by the manager
• Presents food to guests, assesses restaurant floor for service opportunities, pre-busses/ busses tables, and greets guests who walk  into the restaurant
• Maintains clean floors, washes dishes, cleans, and restocks items at the bar
• Processes guest orders, answers questions about the menu, and keeps the front counter area clean and organized
• Communicates regularly and consistently with guests and employees working in other stations (BOH and FOH) to optimize service levels
• Carry out standard FOH opening and closing tasks as required
• Other tasks and duties assigned

Your KPIs

• Transaction volume/count
• Theft management
• Discrepancy management
• Inventory reporting
• Customer satisfaction score (CSAT)
• Positive customer reviews

What we are looking out for

• Diploma
• Strong customer service personality and skills
• Strong numerical skills
• Prior experience as a cashier in an upscale/premium  restaurant
• Must live within the Island
• Female candidate is preferred

Benefits

• Competitive salary
• Menu discounts
• Health insurance upon confirmation

Our Recruitment Process

• Introductory meeting with a member of our team
• Completion of a test if we feel you are a good fit during the introductory meeting
• Assuming the above steps go well, the next step is a meeting with stakeholders
• All roles are finally confirmed with the CEO

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Job Brief

We are looking to hire a female bartender who can barista and  deliver exceptional service to our guests. The ideal fit is one who is customer-centric, able to anticipate the needs of customers, and provides all services in a friendly manner.

Your Responsibilities

• Ensure the operations of the bar runs smoothly and efficiently

• Oversee food and beverage preparations as well as prepare alcohol or non-alcohol beverages for patrons

• Interact with customers, take orders, and serve snacks and drinks when necessary.

• Assess customers' needs and preferences in order to make recommendations

• Plan and present the menu

• Mix ingredients and prep garnishes  to prepare drinks on the menu.

• Prepare and serve hot/cold beverages in line with the menu

• Restock and replenish bar inventory and supplies

• Submit daily inventory in line with the standard operating procedure of the bar

• Perform cash-up procedures after every shift

• Stay guest focused and nurture an excellent guest experience

• Maintain food safety and health safety to meet legal and company requirements

• Staying up-to-date with trends in the industry and suggesting ways to improve service delivery

• Other tasks and duties assigned

Your KPIs

• Bar revenue

• Quality compliance

• Creation and implementation standard operating processes

• Product quality uniformity

• Stock out frequency

• Production cost

• Stock discrepancy value

What we are looking out for

• SSCE

• A minimum of 2 years work experience as a bartender/barista

• Must be able to barista

• Endurance to walk and stand for long hours

• Flexible work hours

• Excellent interpersonal skills

• Excellent communication skills.

• Female candidate is preferred

• Must live within the Island

Benefits

• Competitive salary

• Menu discounts

• Health insurance upon confirmation

Our Recruitment Process

• Introductory meeting with a member of our team

• Completion of a test if we feel you are a good fit during the introductory meeting

• Assuming the above steps go well, the next step is a meeting with stakeholders

• All roles are finally confirmed with the CEO

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Job Description

We are in search of a Hostess to join our team. As Hostess, you will welcome guests, escort guests to their seats, and provide accurate wait times. Our ideal candidate should have solid communication, organizational and people skills to make sure our guests have a positive dining experience from the moment they arrive till their departure.

Your Responsibilities

• Welcome guests to the restaurant

• Provide accurate wait times and monitor waiting lists

• Manage reservations

• Direct and escort customers to assigned areas/seats

• Provide menus and announce Waiter/Waitress’s name

• Greet customers upon their departure

• Coordinate with wait staff about available seating options

• Maintain a clean environment

• Cater to guests who require extra attention (e.g. children, elderly)

• Address customers’ queries

• Assist wait staff as needed

Your KPIs

• Customer satisfaction score (CSAT)

• Order fulfillment time

• Positive customer reviews

What we are looking out for

• Diploma

• Previous work experience as a Hostess

• Understanding of restaurant etiquette

• Familiarity with health and safety regulations

• Experience in managing reservations

• Demonstrable customer-service skills

• Excellent communication skills 

• Strong organizational skills with the ability to monitor different sections of the restaurant/bar

• Good physical condition to walk and stand for long period

• Must live within the Island

Benefits

• Competitive salary

• Menu discounts

• Health insurance upon confirmation

Our Recruitment Process

• Introductory meeting with a member of our team

• Completion of a test if we feel you are a good fit during the introductory meeting

• Assuming the above steps go well, the next step is a meeting with stakeholders

• All roles are finally confirmed with the CEO

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Job Brief

We are looking for a Marketing Communications Personnel to join our team. As MCP, you will promote our restaurants products and services to existing and prospective customers through strategic use of graphics, logos, and other promotional products.

Your Responsibilities:

• Fully understand our services and communication needs

• Gather the materials necessary in the area such as literature or previous marketing campaigns; analyze these materials to determine the most effective communications technique

• Based on assessment, draft and propose communications campaigns, which may include social and online media, print media, direct mail, and other multimedia

• Present design ideas and recommendations to the team

• Create and implement social media content calendars

• Evaluate success of campaigns when completed

• Design fliers and promotional materials for events

• Manage media coverage for events of the restaurant 

• Document pictorial memories and experiences at the restaurant and developing content out of them

• Manage reservations and bookings

• Other tasks as assigned

Your KPIs

• Customer Acquisition Cost (CAC)

• Return on Investment (ROI)

• Return on Ad Spend (ROAS)

• Follower Growth

• Conversion Rate

• Social Media Engagement

• Referral Traffic

• Organic Traffic

• Event Attendance

• Customer Retention

What are we looking out for

• Degree in relevant field

• Excellent verbal and written communication skills

• Proven work experience as a marketing communications personnel or digital marketing personnel

• Hands on experience in content management

• Excellent copywriting skills

• Ability to deliver creative content (text, image, and video)

• Solid knowledge of SEO, keyword research, and Google Analytics

• Knowledge of online marketing channels

• Familiarity with web design and design tools like canva, illustrator, photoshop, figma

• Excellent communication skills

• Analytical and multitasking skills

Benefits

• Competitive salary

• Menu discounts

• Work gadgets

• Health insurance upon confirmation

Our Recruitment Process

• Introductory meeting with a member of our team

• Completion of a test if we feel you are a good fit during the introductory meeting

• Assuming the above steps go well, the next step is a meeting with stakeholders

• All roles are finally confirmed with the CEO