Hostess at E & P Hospitality Limited

Job Description

We are in search of a Hostess to join our team. As Hostess, you will welcome guests, escort guests to their seats, and provide accurate wait times. Our ideal candidate should have solid communication, organizational and people skills to make sure our guests have a positive dining experience from the moment they arrive till their departure.

Your Responsibilities

• Welcome guests to the restaurant

• Provide accurate wait times and monitor waiting lists

• Manage reservations

• Direct and escort customers to assigned areas/seats

• Provide menus and announce Waiter/Waitress’s name

• Greet customers upon their departure

• Coordinate with wait staff about available seating options

• Maintain a clean environment

• Cater to guests who require extra attention (e.g. children, elderly)

• Address customers’ queries

• Assist wait staff as needed

Your KPIs

• Customer satisfaction score (CSAT)

• Order fulfillment time

• Positive customer reviews

What we are looking out for

• Diploma

• Previous work experience as a Hostess

• Understanding of restaurant etiquette

• Familiarity with health and safety regulations

• Experience in managing reservations

• Demonstrable customer-service skills

• Excellent communication skills 

• Strong organizational skills with the ability to monitor different sections of the restaurant/bar

• Good physical condition to walk and stand for long period

• Must live within the Island

Benefits

• Competitive salary

• Menu discounts

• Health insurance upon confirmation

Our Recruitment Process

• Introductory meeting with a member of our team

• Completion of a test if we feel you are a good fit during the introductory meeting

• Assuming the above steps go well, the next step is a meeting with stakeholders

• All roles are finally confirmed with the CEO