Jobs at Domeo Resources International (DRI)

Job Summary

• The Content Creator / Social Media Manager / Digital Marketing Executive is responsible for developing, implementing, and managing the hotel's digital marketing, social media, content creation, online reputation management, and brand communication strategies.
• The role drives brand awareness, customer engagement, lead generation, direct bookings, and revenue growth through compelling digital content and integrated online marketing campaigns.
• The position manages the hotel's online presence across websites, social media platforms, search engines, email marketing, digital advertising, and online travel platforms.
• The role creates highquality visual and written content that showcases the hotel's luxury accommodation, restaurants, bars, events, conference facilities, spa, gym, and guest experiences while ensuring brand consistency across all digital channels.
• Working closely with the Marketing & Sales Manager, General Manager, Director of Food & Beverage, Executive Chef, Front Office Manager, and other operational departments, the role supports business development initiatives, customer engagement, and the hotel's reputation as a superior luxury hospitality brand.

Key Responsibilities
Content Strategy & Development:

• Develop and implement a comprehensive content strategy aligned with the hotel's marketing objectives and brand identity.
• Create engaging, creative, and high-quality content for all digital platforms.
• Develop content calendars covering daily, weekly, monthly, and seasonal campaigns.
• Produce storytelling content that highlights the hotel's facilities, services, promotions, guest experiences, and events.
• Ensure all content reflects the hotel's luxury standards and brand guidelines.
• Continuously generate innovative content ideas to increase audience engagement.

Social Media Management:

• Manage the hotel's social media accounts across Instagram, Facebook, LinkedIn, X (Twitter), TikTok, YouTube, Threads, Snapchat, and other relevant platforms.
• Plan, schedule, publish, and monitor daily social media content.
• Grow followers, engagement, and online communities organically.
• Respond promptly to comments, direct messages, reviews, and enquiries.
• Monitor social media trends and recommend new opportunities for audience engagement.
• Maintain a consistent brand voice across all platforms.

Digital Marketing:

• Develop and execute digital marketing campaigns to increase brand visibility, website traffic, lead generation, and direct bookings.
• Manage paid advertising campaigns across Google Ads, Meta Ads, LinkedIn Ads, TikTok Ads, and other digital platforms.
• Optimize campaigns to improve return on investment (ROI).
• Conduct keyword research and implement Search Engine Optimization (SEO) strategies.
• Support Search Engine Marketing (SEM) initiatives.
• Monitor website performance and recommend improvements.

Photography, Videography & Creative Production

• Plan and coordinate professional photo and video shoots throughout the hotel.
• Capture high-quality photographs and videos of guest rooms, restaurants, bars, events, facilities, food, beverages, and guest experiences.
• Edit photographs and videos for marketing campaigns.
• Produce promotional videos, reels, short-form videos, and behind-the-scenes content.
• Coordinate drone photography where applicable and approved.
• Maintain an organized digital content library.

Brand Management:

• Ensure all digital communications comply with the hotel's brand standards.
• Protect and strengthen the hotel's online brand image.
• Maintain consistency in logos, colours, typography, messaging, and visual identity.
• Support brand positioning initiatives.
• Promote the hotel's unique value proposition through creative storytelling.

Website & Online Presence Management:

• Manage website content and ensure information remains current and accurate.
• Update room descriptions, menus, promotions, events, and packages.
• Optimize website content for search engines.
• Monitor website functionality and user experience.
• Coordinate with website developers where necessary.
• Improve online booking conversion through optimized content.

Online Reputation Management:

• Monitor online reviews across Google, TripAdvisor, Booking.com, Expedia, Agoda, Airbnb, and other review platforms.
• Respond professionally and promptly to guest reviews.
• Escalate service issues requiring management intervention.
• Monitor guest sentiment and recommend service improvements.
• Protect the hotel's online reputation.

Email Marketing & CRM:

• Develop and execute email marketing campaigns.
• Create newsletters promoting hotel offers, events, and packages.
• Segment customer databases for targeted campaigns.
• Monitor email performance metrics.
• Support customer relationship management (CRM) initiatives.
• Develop guest retention campaigns.

Marketing Campaigns & Promotions:

• Support the Marketing & Sales Manager in developing promotional campaigns.
• Create marketing materials for festive promotions, weddings, conferences, and seasonal offers.
• Promote food festivals, entertainment events, spa promotions, and corporate packages.
• Coordinate influencer marketing campaigns.
• Support loyalty programme marketing.

Analytics & Performance Reporting:

• Monitor social media performance using analytics tools.
• Track website traffic, campaign performance, engagement, reach, impressions, click-through rates, and conversion rates.
• Prepare daily, weekly, monthly, and quarterly digital marketing reports.
• Measure campaign ROI and recommend improvements.
• Present performance reports to Management.

Collaboration & Cross-Functional Support: 

• Work closely with Sales, Front Office, Food & Beverage, Housekeeping, Events, and Guest Relations to develop marketing content.
• Support conferences, banquets, weddings, and promotional events through digital coverage.
• Coordinate with external photographers, videographers, influencers, and agencies where required.
• Assist with corporate presentations and promotional materials.

Budget & Resource Management:

• Assist in preparing digital marketing budgets.
• Monitor expenditure on digital advertising and content production.
• Maximize return on digital marketing investments.
• Manage digital subscriptions, creative tools, and content production resources efficiently.

Compliance & Continuous Improvement:

• Ensure compliance with copyright laws, advertising regulations, and data privacy requirements.
• Maintain ethical and responsible digital marketing practices.
• Stay updated on emerging digital marketing trends, algorithms, and technologies.
• Participate in professional development and marketing training.
• Recommend innovative marketing tools and technologies that enhance brand visibility and guest engagement.

Requirements
Education:

• Bachelor's Degree or Higher National Diploma (HND) in Marketing, Mass Communication, Digital Marketing, Public Relations, Media Studies, Graphic Design, Journalism, or a related discipline.

Experience: 

• 3–5 years of experience in digital marketing, content creation, social media management, or brand communications.
• Experience within a luxury hotel, hospitality, tourism, lifestyle, or premium service industry is highly desirable.
• Demonstrated experience creating high-performing digital campaigns and engaging multimedia content.

Professional Certifications (Preferred):

• Google Digital Marketing & E-commerce Certification.
• Google Analytics Certification.
• Google Ads Certification.
• Meta Certified Digital Marketing Associate.
• HubSpot Content Marketing Certification.
• Hootsuite Social Marketing Certification.
• Adobe Creative Suite Certification (added advantage).

Skills & Competencies:

• Digital Marketing Strategy.
• Content Creation and Storytelling.
• Social Media Management.
• Photography and Videography.
• Graphic Design (Canva, Adobe Photoshop, Illustrator).
• Video Editing (Premiere Pro, CapCut, DaVinci Resolve, Final Cut Pro).
• Search Engine Optimization (SEO).
• Search Engine Marketing (SEM).
• Google Analytics.
• Meta Business Suite.
• Copywriting and Creative Writing.
• Email Marketing.
• Customer Engagement.
• Brand Management.
• Project Management.
• Communication and Presentation Skills.
• Microsoft Office Suite.

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Job Summary

• The Marketing & Sales Manager is responsible for developing, implementing, and managing the hotel's sales, marketing, business development, branding, and revenue generation strategies to maximize occupancy, increase revenue, strengthen market positioning, and enhance the hotel's brand reputation.
• The role is responsible for driving room sales, food and beverage sales, conference and banquet business, corporate partnerships, leisure travel, group bookings, weddings, events, and other revenue-generating opportunities.
• The Marketing & Sales Manager develops integrated marketing campaigns, manages digital and traditional marketing initiatives, builds strategic business relationships, oversees sales performance, analyzes market trends, and ensures that all promotional activities align with the standards and objectives of a superior luxury hotel. Working closely with the General Manager, Director of Food & Beverage, Front Office Manager, Revenue/Reservations Team, and Finance Department, the role contributes significantly to revenue growth, profitability, guest acquisition, and customer retention.

Key Responsibilities
Sales Strategy & Business Development:

• Develop and implement comprehensive sales strategies to achieve the hotel's revenue, occupancy, and profitability targets.
• Identify new business opportunities across corporate, government, diplomatic, leisure, travel, airline, NGO, educational, entertainment, and hospitality sectors.
• Develop annual, quarterly, and monthly sales plans aligned with the hotel's strategic objectives.
• Expand the hotel's market share through proactive business development initiatives.
• Conduct market research to identify emerging business opportunities.
• Build a strong pipeline of prospective clients and strategic partners.
• Prepare sales forecasts and business development reports.
• Monitor competitors' pricing, promotions, and market positioning.

Corporate Sales & Account Management:

• Develop and maintain strong relationships with corporate organizations, government agencies, embassies, NGOs, multinational companies, travel management companies, and key institutional clients.
• Negotiate corporate rate agreements and service contracts.
• Conduct regular client visits and business presentations.
• Maintain a portfolio of key corporate accounts.
• Ensure timely renewal of corporate agreements.
• Monitor client satisfaction and identify opportunities for account growth.

Hotel Revenue Generation:

• Drive revenue across all hotel business units, including:
  • Guest Rooms and Suites o Restaurants o Bars and Lounges o Conference & Banquet Facilities o Weddings and Social Events o Spa and Wellness Centre o Gym Memberships o Outdoor Catering Services o Business Centre o Laundry Services
  • Airport Transfers and Concierge Services
• Develop promotional packages to increase occupancy and ancillary revenue.
• Collaborate with department heads to introduce revenue-enhancing initiatives.

Marketing Strategy & Brand Management:

• Develop and execute integrated marketing strategies that strengthen brand visibility and market positioning.
• Ensure consistent application of the hotel's brand identity across all marketing materials.
• Develop annual marketing calendars and promotional campaigns.
• Plan seasonal promotions, festive campaigns, and product launches.
• Coordinate brand partnerships and sponsorship opportunities.
• Protect and enhance the hotel's reputation through effective brand management.

Digital Marketing & Online Presence:

• Develop and manage digital marketing campaigns across multiple platforms.
• Oversee the hotel's website content, search engine optimization (SEO), and online booking promotions.
• Manage social media marketing strategies across relevant platforms.
• Monitor online reviews and reputation management.
• Coordinate email marketing campaigns.
• Analyze digital marketing performance using analytics tools.
• Optimize digital advertising campaigns to maximize return on investment.

Advertising, Public Relations & Communications:

• Coordinate advertising campaigns across print, radio, television, outdoor, and digital media.
• Build relationships with media organizations and influencers.
• Prepare press releases, promotional materials, and corporate communications.
• Coordinate media coverage of hotel events and activities.
• Manage public relations initiatives that enhance the hotel's reputation.
• Support crisis communication efforts when required.

Events, Promotions & Partnerships:

• Promote conferences, banquets, weddings, exhibitions, and special events.
• Develop strategic partnerships with event planners, travel agencies, tour operators, airlines, corporate organizations, and tourism stakeholders.
• Coordinate promotional events, exhibitions, trade fairs, and networking activities.
• Represent the hotel at industry events and business forums.
• Develop loyalty programmes and guest retention initiatives.

Sales Team Leadership & Performance Management:

• Recruit, supervise, mentor, and develop Sales & Marketing team members.
• Set departmental goals, sales targets, and performance expectations.
• Conduct regular sales meetings and coaching sessions.
• Monitor individual and team performance against KPIs.
• Identify training and development needs.
• Promote a high-performance, customer-focused sales culture.
• Conduct performance appraisals and succession planning.

Revenue Management Support:

• Work closely with the Front Office Manager and Reservations Team to optimize occupancy and Average Daily Rate (ADR).
• Monitor booking trends, occupancy forecasts, and market demand.
• Recommend pricing strategies in collaboration with management.
• Support revenue management initiatives to maximize RevPAR (Revenue Per Available Room).
• Analyze market demand and competitor pricing.

Budgeting & Financial Management:

• Prepare annual Sales & Marketing budgets.
• Monitor departmental expenditure against approved budgets.
• Control marketing expenses while maximizing return on investment.
• Prepare monthly revenue forecasts.
• Analyze sales performance against financial targets.
• Recommend corrective actions to improve revenue performance.

Customer Relationship Management:

• Develop and maintain an effective Customer Relationship Management (CRM) system.
• Monitor guest satisfaction and client feedback.
• Resolve customer complaints relating to sales and marketing activities.
• Strengthen customer loyalty through relationship-building initiatives.
• Maintain accurate client databases and sales records.

Reporting & Market Analysis:

• Prepare daily, weekly, monthly, quarterly, and annual sales and marketing reports.
• Monitor market trends, competitor activities, and consumer behaviour.
• Analyze sales performance, campaign effectiveness, and return on investment.
• Present performance reports and recommendations to Management.
• Maintain accurate sales records, contracts, proposals, and marketing documentation.

Compliance & Continuous Improvement:

• Ensure compliance with company policies, hospitality regulations, and brand standards.
• Maintain ethical marketing and sales practices.
• Participate in internal and external audits where required.
• Recommend innovative marketing initiatives and revenue enhancement opportunities.
• Promote continuous improvement across the Sales & Marketing function.

Requirements

• Bachelor's Degree in Marketing, Business Administration, Hospitality Management, Sales Management, Mass Communication, Public Relations, or a related discipline.
• A Master's Degree (MBA or related field) is an added advantage.
• 4–7 years of progressive experience in hotel sales, marketing, or business development.
• At least 5 years in a managerial role within a reputable luxury hotel or internationally branded hospitality establishment.
• Demonstrated success in corporate sales, revenue generation, digital marketing, and strategic partnerships.

Professional Certifications (Preferred):

• Chartered Institute of Marketing (CIM).
• National Institute of Marketing of Nigeria (NIMN).
• Certified Digital Marketing Professional (CDMP).
• Google Ads and Google Analytics Certifications.
• HubSpot Inbound Marketing Certification.
• Project Management Professional (PMP) (added advantage).

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Job Summary

• The Sales Executive is responsible for identifying new business opportunities, generating sales, maintaining client relationships, and promoting the hotel's products and services to achieve revenue, occupancy, and profitability targets.
• The role focuses on acquiring and managing corporate accounts, government agencies, embassies, travel partners, event planners, NGOs, and individual clients while ensuring exceptional customer service and long-term business relationships.
• The Sales Executive actively markets the hotel's accommodation, restaurants, bars, conference and banquet facilities, weddings, events, spa, gym, outdoor catering, and other revenue-generating services.
• Working closely with the Marketing & Sales Manager, Front Office, Reservations, Food & Beverage, and Finance Departments, the Sales Executive contributes to increased occupancy, guest satisfaction, market share, and brand visibility consistent with the standards of a superior luxury hotel.

Key Responsibitlies
Business Development & Sales Generation:

• Identify and develop new business opportunities across corporate organizations, government agencies, embassies, NGOs, travel management companies, airlines, educational institutions, and other target markets.
• Generate sales leads through prospecting, networking, referrals, and direct marketing.
• Conduct sales visits, presentations, and business meetings with prospective clients.
• Promote the hotel's products and services to achieve assigned sales targets.
• Prepare and follow up on quotations, proposals, and business offers.
• Convert sales enquiries into confirmed business.
• Maintain a healthy sales pipeline and achieve monthly, quarterly, and annual revenue targets.

Corporate Account Management:

• Build and maintain strong relationships with existing corporate clients.
• Develop long-term partnerships that encourage repeat business.
• Negotiate corporate rates and service agreements within delegated authority.
• Conduct regular account review meetings with clients.
• Monitor client satisfaction and resolve service concerns promptly.
• Ensure timely renewal of corporate agreements and contracts.

Revenue Generation:
Promote and sell:

• Guest Rooms and Suites o Conference and Banquet Facilities o Weddings and Social Events o Restaurant Reservations o Bar and Lounge Services o Spa and Wellness Packages o Gym Memberships o Outdoor Catering Services o Business Centre Services

Laundry Services:

• Airport Transfers and Concierge Services
• Recommend tailored packages that meet client needs and maximize hotel revenue.
• Upsell additional hotel services to increase average revenue per client.

Client Relationship Management:

• Maintain regular communication with clients through visits, calls, emails, and virtual meetings.
• Respond promptly to enquiries and requests for proposals.
• Develop a thorough understanding of clients' business needs.
• Maintain an updated customer database using the hotel's Customer Relationship Management (CRM) system.
• Ensure high levels of customer satisfaction and loyalty.
• Resolve complaints professionally and escalate issues where necessary.

Sales Administration:

• Prepare contracts, quotations, proposals, and booking documentation accurately.
• Maintain complete and up-to-date sales records.
• Record all client interactions and business opportunities in the CRM system.
• Submit daily, weekly, and monthly sales activity reports.
• Monitor pending quotations and follow up on outstanding proposals.
• Ensure all documentation complies with hotel policies.

Market Intelligence & Competitor Analysis:

• Monitor competitor pricing, promotions, and market trends.
• Identify emerging market opportunities and customer preferences.
• Collect and share market intelligence with the Marketing & Sales Manager.
• Recommend improvements to products, pricing, and service offerings.
• Participate in market surveys and customer research activities.

Marketing Support:

• Support the implementation of marketing campaigns and promotional activities.
• Participate in exhibitions, trade fairs, networking events, and roadshows.
• Promote the hotel's loyalty programmes and special offers.
• Distribute promotional materials to prospective clients.
• Support digital marketing initiatives by providing market feedback and customer insights.

Collaboration with Operational Departments:

• Coordinate with Front Office and Reservations to ensure accurate booking confirmations.
• Work closely with the Conference & Banquet team to ensure successful event execution.
• Liaise with the Food & Beverage Department regarding client requirements.
• Coordinate with Finance on billing, credit approvals, and payment follow-up.
• Collaborate with Guest Relations to ensure exceptional client experiences.

Budget & Financial Responsibility:

• Achieve assigned revenue and sales targets.
• Monitor individual sales performance against approved budgets.
• Maximize return on sales activities and client visits.
• Support debt recovery by following up on outstanding client payments where required.
• Promote cost-effective sales and marketing practices.

Reporting & Documentation:

• Prepare daily, weekly, monthly, quarterly, and annual sales reports.
• Maintain accurate records of sales calls, client meetings, contracts, and revenue generated.
• Monitor individual sales KPIs and performance metrics.
• Prepare pipeline reports and sales forecasts.
• Submit activity reports within established timelines.

Compliance & Continuous Improvement:

• Comply with company policies, hotel standards, and sales procedures.
• Maintain ethical business practices in all client engagements.
• Participate in sales training and professional development programmes.
• Recommend improvements to sales strategies and customer engagement initiatives.
• Contribute to continuous improvement of the Sales & Marketing Department.

Key Performance Indicators (KPIs)

• Monthly and annual sales revenue achieved.
• Number of new corporate accounts acquired.
• Occupancy generated from assigned accounts.
• Conference and banquet bookings secured.
• Client retention rate.
• Lead conversion rate.
• Number of sales calls and client visits completed.
• Proposal-to-booking conversion rate.
• Customer satisfaction score.
• Revenue from upselling and cross-selling.
• Timely submission of reports.
• CRM database accuracy.
• Collection of outstanding receivables (where applicable).
• Budget compliance.
• Individual performance appraisal score.

Qualifications & Experience
Education:

• Bachelor's Degree or Higher National Diploma (HND) in Marketing, Business Administration, Hospitality Management, Mass Communication, Public Relations, or a related discipline.

Experience:

• 3–5 years of sales or business development experience, preferably within a reputable hotel, hospitality organization, travel company, or corporate sales environment.
• Experience in luxury hospitality sales is an added advantage.
• Proven track record of meeting or exceeding sales targets.

Professional Certifications (Preferred):

• National Institute of Marketing of Nigeria (NIMN).
• Chartered Institute of Marketing (CIM).
• Certified Sales Professional (CSP).
• Digital Marketing Certification (added advantage).
• Customer Relationship Management (CRM) Certification (added advantage).

Skills & Competencies:

• Sales and Business Development.
• Corporate Account Management.
• Negotiation and Closing Skills.
• Customer Relationship Management (CRM).
• Hospitality Sales.
• Communication and Presentation Skills.
• Networking and Relationship Building.
• Proposal Writing.
• Market Research and Competitor Analysis.
• Time Management.
• Microsoft Office Suite.
• CRM Software.
• Problem Solving.
• Financial Awareness.
• Results Orientation.

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Job Summary

• The Baggage Scanner Operator is responsible for operating baggage screening equipment and conducting security screening of luggage, parcels, personal belongings, and other items entering the hotel premises to ensure the safety and security of guests, employees, visitors, contractors, and hotel assets.
• The role helps prevent the introduction of prohibited, dangerous, or unauthorized items into the hotel while maintaining a welcoming, courteous, and professional guest experience consistent with the standards of a superior luxury hotel.
• The Baggage Scanner Operator works closely with Security Operatives, CCTV Operatives, Front Office, Concierge, and other operational departments to support access control, loss prevention, emergency preparedness, and the overall security strategy of the hotel.

Responsibilities
Baggage Screening Operations: 

• Operate X-ray baggage scanning machines and other approved security screening equipment.
• Screen all luggage, handbags, parcels, packages, and personal belongings entering designated hotel access points.
• Identify prohibited, suspicious, or potentially dangerous items in accordance with hotel security policies and applicable regulations.
• Conduct secondary manual inspections where required and in accordance with approved procedures.
• Ensure all screening activities are carried out professionally, efficiently, and respectfully.

Access Control & Security Screening:

• Assist in controlling access to hotel premises by ensuring all persons and baggage comply with security screening requirements.
• Verify that all visitors, contractors, suppliers, and delivery personnel comply with hotel security procedures.
• Monitor entry points for suspicious behaviour or unauthorized access.
• Prevent prohibited items from being brought into the hotel.
• Escalate security concerns immediately to the Security Supervisor or Chief Security Officer.

Guest Service & Hospitality:

• Welcome guests courteously while conducting security screening.
• Explain screening procedures politely and professionally.
• Maintain a friendly, respectful, and non-intrusive approach during inspections.
• Assist guests requiring special attention, including elderly persons, persons with disabilities, and VIPs, while maintaining security protocols.
• Ensure screening procedures do not unnecessarily delay guest entry.

Security Incident Response:

• Respond promptly to alarms generated by screening equipment.
• Isolate suspicious baggage or prohibited items in accordance with established procedures.
• Notify Security Supervisors immediately of any suspicious findings.
• Support emergency response procedures where required.
• Preserve the integrity of potential evidence until relieved by authorized personnel.

Equipment Operation & Maintenance:

• Conduct routine operational checks on baggage scanning equipment before each shift.
• Ensure scanning machines and related equipment are functioning properly.
• Report equipment faults or malfunctions immediately.
• Maintain cleanliness and proper care of screening equipment.
• Coordinate with the Facility Manager or approved service providers for equipment maintenance when necessary.

Documentation & Record Keeping:

• Maintain accurate records of screening activities, incidents, and equipment checks.
• Record prohibited items detected and actions taken.
• Complete incident reports for unusual occurrences.
• Maintain visitor and screening logs where required.
• Ensure proper documentation is submitted at the end of each shift.

Health, Safety & Regulatory Compliance:

• Comply with all health, safety, and security policies.
• Follow safe operating procedures when using screening equipment.
• Observe occupational health and safety requirements.
• Report safety hazards and operational risks promptly.
• Participate in emergency drills and security exercises.

Teamwork & Communication:

• Work closely with Security Operatives, CCTV Operatives, Concierge, Front Office, and other departments.
• Communicate effectively during security incidents.
• Attend security briefings and departmental meetings.
• Support colleagues during busy operational periods.
• Maintain positive working relationships across departments.

Confidentiality & Professional Conduct:

• Maintain strict confidentiality regarding security operations and screening activities.
• Protect guest privacy during screening procedures.
• Handle sensitive security information with discretion.
• Maintain professionalism, integrity, and impartiality at all times.
• Uphold the hotel's code of conduct and ethical standards.

Compliance & Continuous Improvement:

• Comply with hotel security policies, Standard Operating Procedures (SOPs), and applicable regulatory requirements.
• Participate in mandatory security training and refresher programmes.
• Maintain knowledge of current security screening procedures and prohibited items.
• Recommend improvements to baggage screening processes where appropriate.
• Support continuous improvement initiatives within the Security Department.

Requirements
Education:

• Minimum of Senior Secondary School Certificate (SSCE) or equivalent.
• National Diploma (ND) in Security Management, Criminology, Public Administration, or a related discipline is an added advantage.

Experience:

• Minimum of 1–3 years of experience in security screening, access control, aviation security, hotel security, or a similar environment.
• Experience operating X-ray baggage scanners is highly desirable.
• Experience in a luxury hotel or hospitality environment is an added advantage.

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Job Summary

• The Facility Manager is responsible for planning, directing, coordinating, and managing the operation, maintenance, safety, and continuous improvement of all hotel buildings, infrastructure, utilities, equipment, and physical assets to ensure a safe, functional, efficient, and aesthetically pleasing environment consistent with the standards of a superior luxury hotel.
• The role oversees preventive, corrective, and predictive maintenance programmes covering electrical systems, plumbing, HVAC, elevators, generators, water treatment systems, swimming pools, fire protection systems, kitchen equipment, guest room facilities, public areas, landscaping, and other building services. The Facility Manager ensures maximum equipment reliability, regulatory compliance, energy efficiency, and asset preservation while minimising operational downtime and maintenance costs.
• Working closely with the Operations Manager, Executive Housekeeper, Director of Food & Beverage, Security Manager, IT Manager, and other department heads, the Facility Manager supports uninterrupted hotel operations, exceptional guest experiences, and long-term asset sustainability.

Responsibilities

Facilities & Building Management:

• Plan, coordinate, and supervise the maintenance and operation of all hotel buildings, infrastructure, and facilities.
• Ensure all guest rooms, public areas, back-of-house facilities, restaurants, bars, conference rooms, spa, gym, swimming pool, offices, and staff facilities remain in excellent operating condition.
• Conduct routine inspections to identify maintenance needs and facility improvement opportunities.
• Ensure all physical assets are maintained to superior luxury hospitality standards.
• Coordinate maintenance schedules to minimise operational disruptions.
• Maintain accurate records of building conditions, repairs, and maintenance history.

Preventive & Corrective Maintenance:

• Develop and implement comprehensive preventive maintenance programmes.
• Coordinate corrective maintenance activities and emergency repairs.

Monitor maintenance schedules to ensure timely completion:

• Reduce equipment downtime through proactive maintenance.
• Maintain maintenance logs, schedules, and asset histories.
• Ensure all maintenance work complies with manufacturer specifications and industry best practices.

Mechanical, Electrical & Plumbing (MEP) Systems :

• Oversee maintenance of electrical systems, generators, transformers, switchgear, lighting, and power distribution systems.
• Supervise plumbing systems, water supply networks, sewage systems, drainage, and sanitary installations.
• Ensure HVAC systems operate efficiently and provide optimal guest comfort.
• Monitor boilers, pumps, water treatment systems, and pressure systems.
• Coordinate maintenance of elevators, escalators, and automatic doors where applicable.
• Ensure uninterrupted utility services throughout the hotel.

Engineering & Technical Services :

• Supervise engineering and maintenance personnel.
• Allocate daily maintenance assignments and monitor work completion.
• Ensure maintenance requests are attended to within agreed service timelines.
• Coordinate technical troubleshooting for equipment failures.
• Support installation, commissioning, and testing of new equipment.
• Maintain technical documentation, manuals, and maintenance procedures.

Asset Management :

• Maintain an accurate register of all hotel facilities, plant, machinery, and engineering assets.
• Monitor asset performance, condition, and useful life.
• Develop replacement and refurbishment plans.
• Coordinate periodic asset inspections.
• Recommend capital replacement projects based on equipment condition and operational requirements.
• Safeguard hotel assets against misuse, neglect, and deterioration.

Energy & Utility Management :

• Monitor electricity, diesel, gas, water, internet, and other utility consumption.
• Develop and implement energy conservation initiatives.
• Analyse utility usage trends and recommend cost-saving measures.
• Monitor generator fuel consumption and efficiency.
• Ensure uninterrupted utility supply during hotel operations.
• Promote sustainable facility management practices.

Budgeting & Cost Control :

• Prepare annual facilities and maintenance budgets.
• Monitor maintenance expenditures against approved budgets.
• Control maintenance costs while maintaining quality standards.
• Review maintenance contracts and service agreements.
• Recommend cost-effective maintenance solutions.
• Monitor spare parts inventory and procurement costs.
• Prepare periodic maintenance cost reports.

Contractor & Vendor Management :

• Manage relationships with contractors, consultants, and service providers.
• Evaluate contractor performance and compliance with service level agreements.
• Supervise outsourced maintenance activities.
• Ensure contractors comply with hotel safety and operational standards.
• Verify contractor work before approval of payments.
• Coordinate tendering and procurement of maintenance services where required.

Health, Safety & Regulatory Compliance:

• Ensure compliance with building regulations, fire safety standards, occupational health and safety requirements, and environmental regulations.
• Coordinate routine fire safety inspections and emergency preparedness activities.
• Ensure fire alarm systems, extinguishers, hydrants, sprinklers, and emergency lighting remain operational.
• Conduct facility safety inspections and risk assessments.
• Investigate maintenance-related incidents and recommend preventive measures.
• Promote a safe working environment for guests, employees, and contractors.

Housekeeping & Operational Support :

• Coordinate with Housekeeping to ensure prompt resolution of maintenance requests in guest rooms and public areas.
• Ensure rooms taken out of service for maintenance are returned promptly.
• Support room refurbishment and renovation projects.
• Minimise guest inconvenience during maintenance activities.
• Maintain the aesthetic appearance of hotel facilities.

Security Systems & Building Services :

• Coordinate maintenance of CCTV infrastructure, access control systems, intercoms, public address systems, and electronic security systems in collaboration with the IT and Security Departments.
• Ensure perimeter lighting and emergency systems remain operational.
• Support security initiatives through effective facility management.
• Maintain backup power systems supporting security operations.

Renovation & Capital Projects :

• Plan, coordinate, and supervise renovation, refurbishment, and expansion projects.
• Monitor project timelines, quality, and budgets.
• Coordinate consultants, contractors, and suppliers.
• Ensure projects comply with approved specifications.
• Report project progress to Management.
• Participate in commissioning and handover processes.

Team Leadership & Staff Development:

• Recruit, supervise, coach, mentor, and evaluate facility maintenance personnel.
• Prepare duty rosters and work schedules.
• Conduct performance evaluations.
• Identify technical training requirements.
• Promote teamwork, safety, accountability, and continuous improvement.
• Develop succession plans for key technical positions.

Reporting & Administration:

• Prepare daily, weekly, monthly, quarterly, and annual maintenance reports.
• Monitor departmental KPIs.
• Maintain maintenance records, asset registers, service contracts, inspection reports, and statutory certificates.
• Prepare management reports on maintenance performance, asset condition, and operational risks.
• Maintain complete engineering documentation.

Compliance & Continuous Improvement :

• Ensure compliance with company policies, engineering standards, and regulatory requirements.
• Participate in internal and external audits.
• Implement preventive maintenance improvements.
• Recommend innovative technologies that improve efficiency and sustainability.
• Promote environmental sustainability and waste reduction.
• Continuously review maintenance processes for operational improvement.

Requirements

• Bachelor's Degree in Mechanical Engineering, Electrical Engineering, Civil Engineering, Building Services Engineering, Facility Management, Estate Management, or a related discipline.
• A Master's Degree is an added advantage.
• Minimum of 7–10 years of progressive facilities or engineering management experience.
• At least 5 years in a supervisory or managerial role within a reputable hotel, commercial property, hospital, or large facility.
• Experience in a superior luxury hotel or internationally branded hospitality establishment is highly preferred.

Professional Certifications (Preferred) • COREN Registration (where applicable).

• NSE Membership.
• IFMA Certified Facility Manager (CFM) or FMP.
• IOSH or NEBOSH Health & Safety Certification.
• Project Management Professional (PMP) is an added advantage.
• Energy Management Certification is an added advantage.

Skills & Competence

• Facility Management.
• Preventive Maintenance Planning.
• Building Services Management.
• Mechanical, Electrical & Plumbing (MEP) Systems.
• HVAC Systems.
• Energy Management. • Project Management.
• Budgeting & Cost Control.
• Asset Management.
• Vendor & Contractor Management.
• Health & Safety Compliance.
• Leadership & Team Development.
• Problem Solving & Decision Making.
• Communication & Interpersonal Skills.
• Microsoft Office Suite.
• Computerised Maintenance Management Systems (CMMS).

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Job Summary

• The Security Operative is responsible for safeguarding the hotel's guests, employees, visitors, contractors, assets, facilities, and property by maintaining a visible security presence, preventing security breaches, controlling access, monitoring activities, and responding promptly to incidents.
• The role ensures a safe, secure, and welcoming environment that reflects the standards of a superior luxury hotel.
• The Security Operative performs routine patrols, monitors access points, screens persons and baggage where required, responds to emergencies, enforces hotel security policies, and supports the overall safety and security strategy of the hotel while delivering courteous and professional service to guests.

Key Responsibilities
Security Operations:

• Protect the lives, property, and assets of the hotel, guests, employees, and visitors.
• Maintain a visible and professional security presence throughout the hotel.
• Monitor assigned security posts and patrol areas diligently.
• Ensure compliance with the hotel's security policies, procedures, and Standard Operating Procedures (SOPs).
• Report security concerns promptly to the Security Supervisor.
• Support the Chief Security Officer in maintaining a secure environment.

Patrol & Surveillance:

• Conduct regular patrols of guest floors, public areas, restaurants, bars, conference rooms, parking areas, offices, back-of-house areas, and hotel perimeter.
• Monitor for suspicious persons, unattended items, safety hazards, and unusual activities.
• Inspect emergency exits, staircases, fire escapes, and restricted areas.
• Record patrol observations accurately in security logs.
• Report maintenance and safety issues identified during patrols.

Access Control:

• Control access to hotel entrances, exits, staff entrances, loading bays, and restricted areas.
• Verify identification of employees, contractors, suppliers, and visitors where required.
• Ensure visitor registration procedures are followed.
• Prevent unauthorized access to restricted areas.
• Monitor vehicle entry and exit where applicable.
• Direct guests and visitors courteously when necessary.

Baggage & Vehicle Screening:

• Conduct baggage screening using approved screening equipment or manual inspection procedures where required.
• Inspect vehicles entering hotel premises in accordance with security procedures.
• Ensure prohibited items are not brought onto hotel premises.
• Handle screening activities professionally and respectfully.
• Escalate suspicious findings immediately.

Guest Safety & Customer Service:

• Welcome guests courteously while maintaining security awareness.
• Provide directions and assistance to guests and visitors.
• Respond promptly to guest requests related to safety and security.
• Assist elderly guests, persons with disabilities, and vulnerable individuals when required.
• Maintain professionalism and discretion at all times.
• Support a positive guest experience without compromising security.

Incident Response:

• Respond promptly to alarms, emergencies, disturbances, accidents, and security incidents.
• Assist in managing medical emergencies until appropriate responders arrive.
• Support evacuation procedures during emergencies.
• Secure incident scenes and preserve evidence where necessary.
• Prepare accurate incident reports.
• Notify supervisors immediately of significant incidents.

Fire Safety & Emergency Preparedness: 

• Monitor compliance with fire safety procedures.
• Inspect fire exits to ensure they remain unobstructed.
• Identify potential fire hazards.
• Assist during fire drills and emergency evacuations.
• Operate basic fire-fighting equipment where trained.
• Report faulty fire safety equipment immediately.

Loss Prevention:

• Prevent theft, vandalism, fraud, and unauthorized removal of hotel property.
• Monitor suspicious activities and investigate where appropriate.
• Protect guest property and hotel assets.
• Monitor loading and unloading activities.
• Report inventory theft or property damage immediately.
• Assist with investigations where required.

Health, Safety & Regulatory Compliance:

• Observe occupational health and safety regulations.
• Report unsafe conditions immediately.
• Support implementation of workplace safety procedures.
• Ensure compliance with hotel security and safety policies.
• Promote a safe environment for guests and employees.
• Participate in health and safety awareness programmes.

Documentation & Reporting:

• Maintain accurate security occurrence books and patrol logs.
• Prepare incident reports promptly and accurately.
• Record visitor entries and access control information.
• Maintain confidentiality of security information.
• Submit daily shift reports to supervisors.
• Report equipment faults promptly.

Teamwork & Communication:

• Work closely with fellow security personnel and other hotel departments.
• Attend daily security briefings.
• Communicate effectively during incidents and emergencies.
• Support colleagues during busy operational periods.
• Maintain professional relationships across departments.

Compliance & Continuous Improvement:

• Comply with all hotel policies, SOPs, and security procedures.
• Participate in mandatory security training programmes.
• Maintain knowledge of emergency response procedures.
• Recommend improvements to security operations where appropriate.
• Uphold the hotel's standards of professionalism, confidentiality, and integrity.

Qualifications & Requirements
Education:

• Minimum of Senior Secondary School Certificate (SSCE) or equivalent.
• National Diploma (ND) or Higher National Diploma (HND) in Security Management, Criminology, Public Administration, or a related field is an added advantage.

Experience:

• Minimum of 2 years of experience in hotel security, corporate security, law enforcement, military, private security, or a similar environment.
• Experience in a luxury hotel or hospitality establishment is an added advantage.

Professional Certifications (Preferred) • Basic Security Operations Training:

• First Aid Certification.

Fire Safety Training:

• Basic Occupational Health & Safety Certification.
• CCTV Operations Training (where applicable).

Skills & Competencies:

• Security Awareness.
• Observation and Surveillance.
• Patrol Operations.
• Access Control.
• Conflict Resolution.
• Emergency Response.
• Report Writing.
• Customer Service.
• Communication Skills.
• Teamwork.
• Physical Fitness.
• Attention to Detail.
• Integrity and Confidentiality.
• Problem Solving.
• Time Management.

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Job Summary

• The CCTV Operative (CCTV Controller) is responsible for monitoring, operating, and managing the hotel's Closed-Circuit Television (CCTV) surveillance systems and other electronic security systems to ensure the safety and security of guests, employees, visitors, contractors, assets, and facilities.
• The role provides continuous surveillance, detects suspicious activities, responds promptly to security incidents, and supports investigations while maintaining the highest standards of confidentiality, professionalism, and operational integrity.
• The CCTV Operative plays a critical role in preventing security breaches, supporting emergency response, protecting hotel assets, and ensuring compliance with the hotel's security policies, privacy regulations, and superior luxury hospitality standards.

Responsibilities
CCTV Monitoring & Surveillance:

• Continuously monitor all CCTV cameras covering guest areas, entrances, exits, parking areas, public spaces, back-of-house facilities, loading bays, offices, corridors, elevators, staircases, and other designated locations.
• Observe, identify, and report suspicious activities, unauthorized access, theft, vandalism, safety hazards, and security breaches.
• Ensure uninterrupted monitoring of all surveillance systems throughout assigned shifts.
• Maintain vigilance and respond promptly to unusual or suspicious events.
• Escalate security concerns immediately to the Security Supervisor or Chief Security Officer.

Security Operations Support:

• Support the Security Team by providing real-time surveillance information during routine operations.
• Guide patrol officers to incident locations using CCTV footage.
• Monitor access control points and security checkpoints.
• Observe crowd movements during events and peak operational periods.
• Support VIP movements through discreet surveillance.
• Monitor compliance with hotel security procedures.

Incident Detection & Emergency Response:

• Detect security incidents promptly and notify the appropriate security personnel.
• Monitor emergency situations including fire alarms, medical emergencies, disturbances, theft, and unauthorized access.
• Assist in coordinating emergency response by providing accurate situational updates.
• Maintain communication with Security Operatives during incidents.
• Preserve video evidence relating to incidents.

CCTV Recording & Evidence Management:

• Ensure CCTV recordings are continuously captured and properly stored.
• Retrieve, preserve, and archive video footage required for investigations.
• Maintain accurate records of footage retrieval and evidence handling.
• Ensure CCTV data is protected from unauthorized access or tampering.
• Provide CCTV footage only to authorized personnel in accordance with hotel policy.

Access Control Monitoring:

• Monitor electronic access control systems where installed.
• Observe staff entrances, restricted areas, loading bays, and service corridors.
• Report unauthorized access attempts immediately.
• Monitor contractor and visitor movements through surveillance systems.
• Verify compliance with approved access procedures.

Security Systems Operation:

• Operate CCTV software, video management systems, digital recording equipment, alarm systems, and other electronic security devices.
• Conduct routine checks to ensure surveillance equipment is functioning properly.
• Report equipment faults, camera failures, or system malfunctions immediately.
• Coordinate with the IT Manager and Facility Manager for maintenance and repairs.
• Ensure uninterrupted operation of surveillance systems.

Incident Reporting & Documentation:

• Maintain accurate CCTV logs and surveillance records.
• Prepare detailed reports of observed incidents and unusual activities.
• Record the time, location, and nature of all security incidents.
• Document system faults and maintenance requests.
• Submit daily surveillance reports to the Security Supervisor.

Investigation Support:

• Assist the Chief Security Officer in reviewing CCTV footage during investigations.
• Locate and retrieve footage relevant to incidents.
• Support investigations relating to theft, fraud, accidents, misconduct, and security breaches.
• Maintain confidentiality of investigation materials.
• Ensure proper chain of custody for video evidence.

Health, Safety & Security Compliance:

• Monitor surveillance footage for health and safety violations.
• Observe fire exits, emergency routes, and restricted areas.
• Report unsafe practices and hazardous conditions immediately.
• Support emergency evacuation monitoring where required.
• Ensure compliance with hotel safety policies.

Confidentiality & Data Protection: 

• Maintain strict confidentiality regarding surveillance activities and recorded footage.
• Protect guest privacy while performing surveillance duties.
• Ensure compliance with applicable privacy laws and company data protection policies.
• Prevent unauthorized disclosure of CCTV information.
• Exercise discretion when handling sensitive information.

Communication & Teamwork:

• Maintain effective communication with Security Operatives and Supervisors.
• Attend daily security briefings.
• Coordinate with Front Office, Housekeeping, Engineering, and other departments during incidents.
• Support teamwork within the Security Department.
• Respond professionally to operational requests.

Compliance & Continuous Improvement:

• Comply with all hotel security policies, Standard Operating Procedures (SOPs), and surveillance regulations.
• Participate in security and CCTV training programmes.
• Keep current with advancements in surveillance technology.
• Recommend improvements to CCTV operations and monitoring procedures.
• Promote continuous improvement in electronic security operations.

Requirements

• Minimum of National Diploma (ND) or Higher National Diploma (HND) in Security Management, Computer Science, Information Technology, Criminology, Public Administration, or a related discipline.
• Senior Secondary School Certificate (SSCE) with relevant CCTV experience may be considered.

Experience

• 2–3 years of experience operating CCTV systems within a hotel, corporate organization, security company, shopping mall, airport, or similar environment.
• Experience in a superior luxury hotel or internationally branded hospitality establishment is an added advantage.

Professional Certifications (Preferred):

• CCTV Operations Certification.

Security Operations Certification.

• First Aid Certification.
• Fire Safety Certification.
• Occupational Health & Safety Training.
• Basic Computer Systems Training.

Skills and Competencies:

• CCTV Monitoring and Surveillance.
• Video Management Systems (VMS).
• Electronic Security Systems.
• Incident Detection and Reporting.
• Observation and Attention to Detail.
• Report Writing.
• Communication Skills.
• Computer Literacy.
• Emergency Response Coordination.
• Problem Solving.
• Integrity and Confidentiality.
• Teamwork.
• Time Management.
• Situational Awareness.

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Job Summary

• The Cashier is responsible for receiving, processing, recording, safeguarding, and reconciling all cash, cheque, bank transfer confirmations, Point-of-Sale (POS), mobile money, and other approved payment transactions received by the hotel. The role ensures accurate cash handling, timely posting of receipts, daily cash reconciliation, banking of collections, and compliance with the hotel's financial policies, internal controls, and statutory requirements.
• The Cashier works closely with the Front Office, Restaurants, Bars, Spa, Conference & Banquet, Sales & Marketing, Accounts Receivable, Accounts Payable, Cost Control, and other operational departments to ensure efficient financial operations, excellent guest service, and the protection of hotel assets.

Responsibilities
Cash Collection & Payment Processing:

• Receive cash, cheques, bank transfer confirmations, POS payments, mobile money payments, and other approved methods of payment from guests and customers.
• Process all financial transactions accurately and promptly.
• Issue official receipts for all payments received.
• Verify payment amounts before processing transactions.
• Ensure payments are correctly allocated to guest accounts and customer invoices.
• Handle foreign currency transactions in accordance with approved hotel policies where applicable.

Daily Cash Operations:

• Maintain an adequate cash float for daily operations.
• Count and verify cash balances at the beginning and end of each shift.
• Balance cash received against receipts and system reports.
• Prepare daily cash summaries and reconciliation reports.
• Secure cash collections in designated safes or cash drawers.
• Report cash shortages or overages immediately.

Guest Billing & Customer Service:

• Receive payments for accommodation, food and beverage services, conference facilities, spa treatments, laundry services, transportation, and other hotel services.
• Explain billing details and payment options to guests where necessary.
• Resolve routine payment enquiries professionally.
• Ensure courteous and efficient service during all financial transactions.
• Support a seamless guest payment experience.

Cash Reconciliation:

• Reconcile daily cash collections with POS reports, PMS reports, bank receipts, and financial records.
• Investigate discrepancies between cash collections and system transactions.
• Prepare reconciliation schedules for review by the Chief Accountant.
• Ensure all reconciliations are completed within established timelines.
• Maintain accurate reconciliation records.

Banking Operations:

• Prepare daily cash deposits.
• Ensure timely banking of hotel cash collections.
• Maintain records of bank deposit slips and transaction confirmations.
• Coordinate with authorized personnel during cash transfers.
• Assist in reconciling bank deposits with accounting records.
• Report banking discrepancies promptly.

Documentation & Record Keeping:

• Maintain accurate records of receipts, payment vouchers, deposit slips, and reconciliation reports.
• Ensure all transactions are supported with appropriate documentation.
• File financial records systematically for future reference and audit purposes.
• Maintain confidentiality of financial information.
• Retain records in accordance with company policies.

Internal Controls & Compliance:

• Comply with all cash handling policies and financial procedures.
• Ensure segregation of duties is maintained.
• Prevent unauthorized access to cash and financial records.
• Safeguard hotel cash and other negotiable instruments.
• Detect and report suspected fraudulent transactions.
• Support internal control improvements.

Audit Support:

• Provide cash records and supporting documents during internal and external audits.
• Assist auditors with cash verification exercises.
• Respond promptly to audit queries.
• Implement audit recommendations relating to cash management.
• Maintain audit-ready documentation.

Reporting:

• Prepare daily, weekly, monthly, quarterly, and annual cash reports.
• Report daily collections by revenue centre.
• Prepare cash shortage and overage reports.
• Monitor trends in payment methods and collections.
• Submit reports within approved timelines.

Collaboration & Stakeholder Engagement:

• Work closely with Front Office, Restaurants, Bars, Spa, Conference & Banquet, Sales & Marketing, Accounts Receivable, and other operational departments.
• Coordinate with banks and payment service providers where required.
• Maintain positive working relationships with guests, customers, and colleagues.
• Support smooth financial operations across all departments.

Health, Safety & Security:

• Ensure safe custody of cash and financial documents.
• Follow security procedures during cash handling and transfers.
• Report security concerns relating to cash management immediately.
• Maintain a secure cashier workstation.
• Participate in emergency procedures where required.

Compliance & Continuous Improvement:

• Comply with company policies, financial regulations, and accounting standards.
• Participate in training programmes relating to cash management and customer service.
• Recommend improvements to cash handling processes.
• Support automation and digital payment initiatives.
• Promote continuous improvement in financial operations.

Key performance indicators (KPIs)

• Cash reconciliation accuracy.
• Daily balancing accuracy.
• Number of cash discrepancies.
• Timeliness of banking deposits.
• Accuracy of receipt issuance.
• Customer service satisfaction.
• Compliance with cash handling procedures.
• Internal audit compliance score.
• Timeliness of report submission.
• Reduction in cash shortages and overages.
• Accuracy of financial documentation.
• Attendance and punctuality.
• Budget compliance.
• Supervisor performance evaluation.

Requirements
Education:

• National Diploma (ND), Higher National Diploma (HND), or Bachelor's Degree in Accounting, Finance, Business Administration, Banking, Economics, or a related discipline.

Experience:

• 2 - 4 years of experience in cashiering, cash handling, banking operations, or finance.
• Experience in a hotel, hospitality organization, restaurant, retail, or financial institution is highly desirable.
• Experience using hotel Property Management Systems (PMS), Point-of-Sale (POS) systems, and accounting software is an added advantage.

Professional Certifications (Preferred) • ATS (Accounting Technicians Scheme).

• ICAN (Student/ATS level).
• ACCA (Foundation level).
• Certification in Cash Management or Banking Operations (added advantage).
• Proficiency in Microsoft Excel and accounting software.

Skills & Competencies:

• Cash Handling.
• Financial Reconciliation.
• Customer Service.
• Numerical Accuracy.
• POS Operations.
• Accounting Software.
• Microsoft Excel.
• Record Keeping.
• Communication Skills.
• Attention to Detail.
• Time Management.
• Integrity and Confidentiality.
• Problem Solving.
• Teamwork.
• Financial Awareness.

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Job Summary

• The Chief Accountant is responsible for planning, directing, coordinating, and managing all financial and accounting activities of the hotel to ensure financial integrity, regulatory compliance, operational efficiency, and sustainable profitability. The role oversees financial reporting, budgeting, treasury management, taxation, payroll, accounts payable, accounts receivable, internal controls, fixed assets, inventory accounting, and financial planning.
• In addition to the core accounting function, the Chief Accountant is responsible for overseeing the hotel's Cost Control and Profitability Management function, ensuring that operational costs are effectively monitored, controlled, analyzed, and optimized across all departments. The role works closely with the General Manager and Department Heads to safeguard assets, strengthen financial controls, improve operational efficiency, minimize waste, and maximize profitability.
• The Chief Accountant ensures compliance with International Financial Reporting Standards (IFRS), applicable Nigerian tax laws, hospitality accounting best practices, and company financial policies while providing strategic financial advice to management for informed decision-making.

Key Responsibilities
Financial Accounting & Reporting:

• Plan, organize, direct, and supervise all accounting and financial activities of the hotel.
• Maintain complete, accurate, and up-to-date accounting records in accordance with IFRS and company policies.
• Prepare daily, weekly, monthly, quarterly, and annual financial statements and management reports.
• Ensure timely month-end and year-end financial closing processes.
• Monitor revenue, expenditure, assets, liabilities, equity, and cash flow.
• Review journal entries, reconciliations, and financial adjustments.
• Ensure accuracy of the General Ledger and subsidiary ledgers.
• Present financial reports and performance analyses to the General Manager and Executive Management.

General Ledger Management:

• Maintain and oversee the hotel's General Ledger.
• Review journal vouchers and accounting entries for accuracy.
• Ensure proper account coding and classification.
• Perform monthly balance sheet reconciliations.
• Investigate and resolve accounting discrepancies.
• Ensure timely reconciliation of bank accounts, supplier accounts, and customer accounts.

Accounts Payable & Procurement Contro:

• Supervise accounts payable activities.
• Verify supplier invoices against approved Purchase Requisitions (PRs), Purchase Orders (POs), Goods Received Notes (GRNs), and delivery documentation.
• Ensure suppliers are paid accurately and within agreed payment terms.
• Reconcile supplier statements regularly.
• Monitor outstanding liabilities and payment schedules.
• Ensure procurement transactions comply with company policies.

Accounts Receivable & Credit Control:

• Supervise guest ledger, city ledger, corporate accounts, and credit accounts.
• Monitor outstanding receivables and debtor aging reports.
• Ensure timely collection of outstanding debts.
• Review credit applications and recommend credit limits.
• Coordinate with Sales and Front Office to resolve disputed accounts.
• Monitor credit risks and recommend corrective actions.

Cash Management & Treasury:

• Monitor daily cash positions and liquidity.
• Supervise cash collections, banking activities, and cash disbursements.
• Ensure proper reconciliation of cash receipts from all revenue outlets.
• Monitor foreign currency transactions where applicable.
• Safeguard hotel cash assets.
• Prepare cash flow forecasts and liquidity reports.
• Ensure adequate working capital for operations.

Budgeting & Financial Planning:

• Coordinate preparation of annual operating and capital budgets.
• Assist department heads in preparing departmental budgets.
• Prepare financial forecasts and business projections.
• Monitor budget utilization across departments.
• Conduct variance analysis and recommend corrective measures.
• Support strategic financial planning and investment decisions.
• Prepare long-term financial models.

Financial Analysis & Management Reporting:

• Analyze financial performance and profitability.
• Prepare management dashboards and KPI reports.
• Monitor departmental profitability.
• Analyze trends in revenue and expenditure.
• Recommend strategies to improve financial performance.
• Present financial analysis to management for decision-making.

Taxation & Statutory Compliance:

• Ensure compliance with all applicable tax laws and statutory obligations.
• Coordinate preparation and filing of VAT, WHT, PAYE, Company Income Tax, Pension, NSITF, NHF, Industrial Training Fund (ITF), and other statutory remittances.
• Liaise with tax authorities and regulatory agencies.
• Maintain complete statutory documentation.
• Monitor changes in tax legislation.

Payroll Management:

• Supervise payroll preparation and processing.
• Review payroll calculations for accuracy.
• Ensure statutory deductions are correctly applied.
• Maintain payroll confidentiality.
• Monitor overtime and payroll costs.
• Reconcile payroll accounts monthly.

Internal Controls & Financial Governance:

• Develop and maintain effective financial control systems.
• Ensure segregation of duties within finance operations.
• Strengthen internal financial controls.
• Review financial policies and procedures.
• Safeguard company assets.
• Investigate financial irregularities.
• Ensure compliance with Delegation of Authority (DOA) policies.

Cost Control & Profitability Management:

• Establish and maintain effective cost control systems across all hotel departments.
• Monitor departmental operating expenses to ensure compliance with approved budgets.
• Analyze Food Cost, Beverage Cost, Labour Cost, Utility Costs, Housekeeping Costs, Laundry Costs, Engineering Costs, Administrative Costs, Spa Costs, and all operational expenditures.
• Review daily food and beverage cost reports against inventory consumption.
• Analyze recipe costing, standard yields, and portion control with the Executive Chef and Food & Beverage Manager.
• Participate in menu engineering, pricing reviews, and profitability analysis.
• Review banquet, conference, wedding, and event costing to ensure targeted profit margins are achieved.
• Monitor departmental payroll costs, overtime, outsourced labour, and manpower utilization.
• Conduct cost variance analysis against budgets, forecasts, and previous periods.
• Identify cost leakages, wastage, inefficiencies, and unauthorized expenditures.
• Recommend practical cost-saving initiatives without compromising service quality.
• Review supplier pricing trends and procurement costs.
• Monitor utility consumption and recommend energy-saving initiatives.
• Develop profitability improvement strategies for all revenue centres.
• Prepare cost control reports and profitability analyses for management.

Inventory & Asset Management:

• Oversee inventory accounting across all stores.
• Participate in daily, weekly, monthly, and annual stock counts.
• Monitor inventory movements and variances.
• Ensure compliance with FIFO inventory principles.
• Investigate stock shortages, breakages, spoilage, and pilferage.
• Maintain the Fixed Asset Register.
• Supervise asset tagging and periodic verification.
• Monitor depreciation schedules.
• Coordinate disposal of obsolete assets in accordance with company policy.

Revenue AssurancE:

• Ensure all hotel revenues are completely and accurately captured.
• Review daily revenue reports from Front Office, Food & Beverage, Spa, Laundry, Events, and other revenue centres.
• Reconcile PMS, POS, and accounting system reports.
• Investigate revenue discrepancies.
• Monitor discounts, rebates, voids, refunds, and complimentary transactions.
• Strengthen revenue assurance controls.

Audit Coordination:

• Coordinate internal and external audit exercises.
• Provide audit schedules and supporting documentation.
• Respond to audit findings promptly.
• Implement audit recommendations.
• Maintain audit compliance records.

Team Leadership & Staff Development:

• Lead and supervise the Finance Department.
• Prepare departmental work schedules.
• Conduct performance appraisals.
• Coach and mentor finance employees.
• Identify training and development needs.
• Promote teamwork, accountability, integrity, and professionalism.
• Support succession planning within the department.

Systems Administration:

• Oversee financial modules within the Property Management System (PMS), Point-of-Sale (POS), accounting software, payroll system, and inventory management system.
• Ensure system integrity and accurate financial data.
• Coordinate software upgrades and system enhancements.
• Work closely with the IT Department on finance-related technology solutions.

Coordination with Other Department:

• Work closely with the General Manager on financial planning and strategic initiatives.
• Collaborate with Department Heads on budget performance and cost optimization.
• Support Procurement in supplier evaluations and purchasing controls.
• Liaise with Internal Audit, External Auditors, Banks, Tax Authorities, Regulatory Agencies, and Financial Institutions.
• Provide financial guidance to operational departments.

Reporting & Administration:

• Prepare daily, weekly, monthly, quarterly, and annual financial reports.
• Maintain complete accounting records and supporting documentation.
• Prepare Board reports, financial presentations, and management reports.
• Maintain confidentiality of financial information.
• Ensure proper record retention.

Compliance & Continuous Improvement:

• Ensure compliance with IFRS, company policies, statutory regulations, and hospitality accounting standards.
• Develop and improve financial policies and procedures.
• Introduce automation and process improvements.
• Participate in strategic planning initiatives.
• Promote continuous improvement across finance operations.

Qualifications and Requirements
Education:

• Bachelor's Degree in Accounting, Finance, Economics, or a related discipline.
• Master's Degree in Finance, Accounting, Business Administration (MBA), or related field is an added advantage.

Experience:

• 7–10 years of progressive accounting and finance experience.
• At least 5 years in a managerial position within a reputable hotel or hospitality organization.
• Experience in a superior luxury hotel or internationally branded hospitality establishment is highly preferred.

Professional Certifications: 

• ICAN (Mandatory or in progress).
• ACCA (Added advantage).
• ANAN.
• CFA (Added advantage).
• Certified Hospitality Accountant Executive (CHAE) (Preferred).

Skills & Competencies:

• Financial Accounting.
• Hotel Cost Control.
• Financial Analysis.
• Budgeting & Forecasting.
• Inventory Management.
• Internal Controls.
• IFRS.
• Tax Planning.
• Cash Flow Management.
• Hospitality Accounting.
• PMS & POS Systems.
• ERP Systems.
• Advanced Microsoft Excel.
• Leadership.
• Analytical Thinking.
• Communication.
• Negotiation.
• Decision Making.

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Job Summary

• The Financial Controller is responsible for planning, directing, and overseeing all financial management, accounting, budgeting, treasury, taxation, financial reporting, cost control, internal controls, and compliance activities of the hotel. The role ensures the integrity of financial records, safeguards company assets, maintains strong internal controls, supports strategic decisionmaking, and drives financial performance and profitability.
• The Financial Controller leads the Finance Department in preparing accurate financial statements, managing cash flow, optimizing working capital, monitoring budgets, strengthening internal controls, ensuring statutory compliance, and supporting management with financial analysis and business insights.
• The role works closely with the General Manager, Department Heads, Internal Audit, Procurement, Human Resources, and external stakeholders to achieve the hotel's financial objectives while maintaining the highest standards of governance and accountability.

Key Responsibilities
Financial Management & Strategic Planning:

• Provide strategic financial leadership and advice to Management.
• Develop and implement financial strategies that support the hotel's business objectives.
• Ensure sound financial planning and long-term financial sustainability.
• Monitor the hotel's financial performance and recommend improvement strategies.
• Support strategic investment and business expansion decisions.
• Advise Management on financial risks and opportunities.

Financial Reporting:

• Prepare and review monthly, quarterly, and annual financial statements in accordance with applicable accounting standards.
• Ensure timely preparation of management accounts and financial reports.
• Analyze financial performance and provide management commentary.
• Present financial reports to Executive Management and the Board where required.
• Ensure the accuracy, completeness, and integrity of all financial records.
• Coordinate year-end financial closing activities.

Budgeting & Financial Planning: 

• Lead the preparation of annual operating and capital budgets.
• Coordinate departmental budget preparation and consolidation.
• Monitor budget implementation and utilization.
• Prepare rolling forecasts and financial projections.
• Analyze budget variances and recommend corrective actions.
• Support long-term financial planning initiatives.

Cash Flow & Treasury Management:

• Monitor daily cash flow and liquidity requirements.
• Ensure adequate working capital for hotel operations.
• Oversee banking relationships and treasury activities.
• Manage cash collections, payments, and fund transfers.
• Monitor foreign currency transactions where applicable.
• Optimize cash utilization and investment of surplus funds.

Accounting Operations: 

• Oversee the general ledger, accounts payable, accounts receivable, payroll, cash management, fixed assets, and bank reconciliations.
• Ensure timely recording of all financial transactions.
• Review journal entries and accounting adjustments.
• Ensure proper reconciliation of all balance sheet accounts.
• Maintain accurate accounting records.
• Supervise month-end and year-end closing processes.

Cost Control & Profitability Management:

• Oversee the hotel's cost control function to ensure efficient utilization of financial resources.
• Monitor Food Cost, Beverage Cost, Labour Cost, Utility Costs, Housekeeping Costs, Laundry Costs, Engineering Costs, Administrative Costs, and other operational expenses.
• Review departmental cost reports and profitability analyses prepared by the Cost Controller.
• Analyze gross profit margins and recommend strategies to improve profitability.
• Review menu costing, pricing strategies, and operational cost structures with the Executive Chef and Director of Food & Beverage.
• Evaluate departmental financial performance and recommend corrective actions where required.
• Monitor budget compliance across all operational departments.
• Support cost optimization initiatives while maintaining service quality.
• Review operational variances and implement measures to improve financial efficiency.
• Present cost management reports and profitability analyses to Management

Internal Controls & Financial Governance:

• Develop, implement, and maintain effective financial control systems.
• Ensure segregation of duties and strong internal control procedures.
• Safeguard hotel assets against loss, misuse, and fraud.
• Monitor compliance with financial policies and procedures.
• Review authorization controls and approval limits.
• Strengthen governance and accountability across the Finance Department.

Audit & Compliance: 

• Coordinate internal and external audit activities.
• Ensure prompt resolution of audit findings and recommendations.
• Support statutory audits and regulatory inspections.
• Maintain compliance with financial reporting standards and applicable legislation.
• Ensure readiness for periodic financial reviews.
• Liaise with auditors and regulatory agencies.

Taxation & Statutory Compliance:

• Ensure compliance with all applicable tax laws and statutory obligations.
• Oversee the preparation and submission of VAT, PAYE, Company Income Tax, Withholding Tax, Pension, NSITF, NHF, ITF, and other statutory remittances.
• Monitor changes in tax legislation and advise Management accordingly.
• Coordinate tax audits and regulatory reviews.
• Ensure timely payment of statutory obligations.

Procurement & Financial Oversight: 

• Review high-value procurement transactions and payment requests.
• Ensure procurement activities comply with approved financial policies.
• Verify that purchases are supported by approved Purchase Requisitions (PRs), Purchase Orders (POs), Goods Received Notes (GRNs), supplier invoices, and relevant documentation.
• Monitor supplier payment performance.
• Support strategic sourcing initiatives through financial analysis.

Risk Management: 

• Identify financial risks affecting hotel operations.
• Develop strategies to mitigate financial and operational risks.
• Monitor insurance coverage and financial exposure.
• Recommend improvements to risk management practices.
• Support business continuity planning from a financial perspective.

Team Leadership & Performance Management: 

• Lead, supervise, mentor, and develop Finance Department personnel.
• Allocate work effectively across finance functions.
• Conduct performance appraisals and coaching sessions.
• Identify training and development needs.
• Promote teamwork, accountability, and ethical conduct.
• Support succession planning within the Finance Department.

Stakeholder Engagement: 

• Work closely with the General Manager and Department Heads on financial planning and operational performance.
• Provide financial guidance to operational managers.
• Liaise with banks, auditors, tax authorities, government agencies, suppliers, and investors.
• Support Board meetings with financial reports and analysis.
• Maintain strong professional relationships with key stakeholders.

Reporting & Financial Analysis:

• Prepare daily, weekly, monthly, quarterly, and annual financial reports.
• Analyze financial trends, key performance indicators, and profitability.
• Develop financial dashboards and management reports.
• Provide recommendations based on financial analysis.
• Maintain accurate financial documentation and records.

Compliance & Continuous Improvement: 

• Ensure compliance with company policies, financial regulations, and accounting standards.
• Promote continuous improvement within the Finance Department.
• Recommend automation and technology solutions that improve financial reporting and operational efficiency.
• Keep abreast of developments in accounting standards, taxation, and financial management practices.
• Drive continuous improvement in financial governance and operational excellence.

Qualifications & Requirement
Education:

• Bachelor's Degree in Accounting, Finance, Economics, or a related discipline.
• A Master's Degree (MBA, M.Sc. Finance, or related field) is an added advantage.

Experience:

• 8–12 years of progressive accounting and financial management experience.
• At least 5 years in a senior finance leadership role within a reputable luxury hotel, hospitality organization, or internationally branded hotel.
• Extensive experience in hotel financial reporting, budgeting, cost control, treasury management, and financial analysis.

Professional Certifications (Mandatory/Preferred):

• ICAN (Associate or Fellow).
• ACCA. ACA.
• Certified Management Accountant (CMA) (added advantage).
• Chartered Institute of Taxation of Nigeria (CITN) (added advantage).

Skills & Competencies:

• Financial Management.
• Financial Reporting.
• Budgeting and Forecasting.
• Cost Control and Profitability Analysis.
• Treasury Management.
• Internal Controls.
• Tax Planning and Compliance.
• Hotel Accounting Systems (e.g., IDS Next, Opera PMS, SunSystems, Sage, SAP).
• Advanced Microsoft Excel.
• Financial Analysis.
• Leadership and Team Management.
• Risk Management.
• Communication and Presentation Skills.
• Strategic Thinking.
• Decision-Making.

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Job Summary

• The Chief Steward is responsible for planning, organizing, supervising, and managing all stewarding operations within the hotel to ensure the highest standards of cleanliness, sanitation, hygiene, and operational support for all food and beverage outlets.
• The role oversees the cleaning, storage, maintenance, and distribution of kitchen equipment, crockery, cutlery, glassware, cookware, buffet equipment, and other food service assets while ensuring compliance with food safety regulations, HACCP standards, occupational health and safety requirements, and luxury hospitality standards.
• The Chief Steward is responsible for leading the stewarding team, maintaining hygienic food production and service environments, managing stewarding inventories, minimizing breakages and losses, controlling operational costs, coordinating waste management, and supporting the Executive Chef and Food & Beverage Department in delivering seamless operations across restaurants, bars, lounges, room service, banquet facilities, conference venues, executive lounges, and outdoor catering operations.

Key Responsibitlies
Stewarding Operations Management:

• Plan, organize, supervise, and coordinate all stewarding activities across the hotel.
• Ensure uninterrupted cleaning, sanitation, and supply of operational equipment to all kitchen and food & beverage outlets.
• Supervise the cleaning and sanitization of kitchen utensils, cookware, crockery, cutlery, glassware, buffet equipment, and service utensils.
• Ensure all stewarding operations comply with hotel Standard Operating Procedures (SOPs).
• Develop daily operational schedules and cleaning programmes.
• Ensure all stewarding areas remain clean, organized, and operational throughout the day.
• Maintain operational readiness for restaurants, banquets, conferences, weddings, and special events.

Cleaning, Sanitation & Hygiene Management:

• Maintain the highest standards of cleanliness and sanitation throughout all kitchen and food service areas.
• Ensure compliance with HACCP principles, food safety regulations, sanitation standards, and environmental health requirements.
• Supervise cleaning schedules for kitchens, food preparation areas, storage rooms, dishwashing areas, garbage rooms, and loading bays.
• Ensure proper cleaning and sanitization of food contact surfaces and equipment.
• Monitor chemical usage and ensure proper dilution, handling, and storage of cleaning chemicals.
• Conduct routine hygiene inspections and implement corrective actions where necessary.
• Ensure compliance with pest control programmes in collaboration with approved service providers.

Equipment, Utensil & Asset Management:

• Oversee the cleaning, storage, maintenance, and distribution of kitchen equipment and food service assets.
• Maintain inventory of crockery, cutlery, glassware, silverware, chinaware, cookware, buffet equipment, chafing dishes, trays, and kitchen utensils.
• Monitor equipment usage to prevent unnecessary breakages and losses.
• Conduct regular inspections of stewarding equipment and storage areas.
• Coordinate repairs or replacement of damaged equipment with the Engineering Department.
• Ensure all equipment is safely stored and readily available for operational use.
• Maintain accountability for all stewarding assets.

Inventory Management & Cost Control:

• Maintain accurate inventory records for stewarding equipment, chemicals, cleaning materials, and operational supplies.
• Monitor usage of cleaning chemicals, consumables, and operational materials to prevent waste.
• Participate in daily, weekly, monthly, quarterly, and annual inventory counts.
• Investigate inventory variances, losses, breakages, and shortages.
• Ensure efficient utilization of operational resources.
• Prepare requisitions for stewarding supplies and equipment.
• Recommend cost-saving initiatives while maintaining service quality.
• Monitor departmental expenses against approved budgets.

Waste Management & Environmental Sustainability:

• Develop and implement effective waste management procedures.
• Supervise waste segregation, recycling, and environmentally responsible disposal practices.
• Ensure garbage collection points remain clean and hygienic.
• Coordinate waste disposal with approved service providers.
• Minimize food waste through proper handling and disposal procedures.
• Promote environmentally sustainable stewarding practices.
• Ensure compliance with environmental health regulations.

Team Leadership & Staff Development:

• Recruit, train, supervise, coach, and motivate stewarding employees.
• Prepare duty rosters, work schedules, and shift assignments.
• Conduct daily briefings and operational meetings.
• Monitor employee attendance, punctuality, grooming, discipline, and productivity.
• Conduct performance evaluations and recommend promotions, training, and disciplinary actions.
• Develop succession plans for supervisory roles.
• Foster teamwork, professionalism, accountability, and continuous improvement.

Support to Kitchen & Food & Beverage Operations:

• Ensure continuous availability of clean equipment for kitchen production and food service.
• Coordinate with the Executive Chef to support food production schedules.
• Support banquet and conference operations by ensuring timely availability of equipment.
• Coordinate setup and breakdown of banquet equipment.
• Assist Food & Beverage outlets with operational equipment requirements.
• Respond promptly to urgent operational requests from departments.

Health, Safety & Regulatory Compliance:

• Ensure compliance with occupational health and safety regulations.
• Conduct routine safety inspections of stewarding areas.
• Ensure proper use of Personal Protective Equipment (PPE).
• Monitor safe operation of dishwashing machines and cleaning equipment.
• Investigate accidents and incidents involving stewarding staff.
• Maintain emergency response procedures for stewarding operations.
• Ensure compliance with local regulatory requirements.

Coordination with Other Departments:

• Work closely with the Executive Chef on kitchen sanitation and operational support.
• Coordinate with the Director of Food & Beverage regarding operational requirements.
• Liaise with Housekeeping on cleaning standards and sanitation programmes.
• Coordinate with Engineering regarding maintenance of stewarding equipment.
• Work with Procurement and Stores to ensure uninterrupted supply of cleaning materials and operational equipment.
• Collaborate with Security regarding asset protection and loss prevention.
• Support Conference & Banquet Service operations during major events.

Reporting & Administration:

• Prepare daily, weekly, monthly, quarterly, and annual stewarding reports.
• Maintain cleaning schedules, sanitation logs, equipment inventories, chemical usage records, and maintenance reports.
• Monitor departmental Key Performance Indicators (KPIs).
• Report operational challenges, inventory shortages, and maintenance issues promptly.
• Maintain complete documentation for audits and regulatory inspections.

Compliance & Continuous Improvement:

• Ensure compliance with hotel policies, SOPs, HACCP standards, food safety regulations, and statutory requirements.
• Participate in internal and external audits.
• Review stewarding procedures and recommend operational improvements.
• Introduce innovative cleaning technologies and best practices.
• Promote efficient resource utilization and environmental sustainability.
• Drive continuous improvement in hygiene standards, operational efficiency, and service support.

Key Performance Indicators (KPIs)

• Hygiene and sanitation inspection score.
• HACCP compliance score.
• Internal and external audit results.
• Equipment availability rate.
• Breakage and loss percentage.
• Inventory accuracy.
• Stewarding supply cost variance.
• Waste management efficiency.
• Timeliness of equipment turnaround.
• Kitchen and Food & Beverage department satisfaction ratings.
• Staff productivity.
• Employee attendance and punctuality.
• Training completion rate.
• Workplace accident frequency.
• Compliance with cleaning schedules.

Qualifications & Experience
Education:

• Bachelor's Degree or Higher National Diploma (HND) in Hospitality Management, Hotel Management, Food & Beverage Management, Environmental Health, or a related discipline.
• Diploma holders with substantial stewarding management experience may also be considered.

Experience:

• Minimum of 5–7 years of progressive experience in stewarding operations within reputable hotels or hospitality establishments.
• At least 3 years in a supervisory or managerial stewarding position.
• Experience in a superior luxury hotel or internationally branded hospitality establishment is highly preferred.
• Proven experience managing stewarding operations for restaurants, banquets, conferences, and large-scale events.

Professional Certifications (Preferred):

• HACCP Certification.
• Food Safety Level 3 Certification.
• Occupational Health & Safety Certification.
• Environmental Health Certification.
• First Aid and Fire Safety Certification.

Skills & Competencies:

• Stewarding Operations Management.
• Sanitation and Hygiene Management.
• HACCP and Food Safety Compliance.
• Inventory and Asset Management.
• Cost Control and Budget Management.
• Waste Management.
• Leadership and Team Development.
• Occupational Health & Safety.
• Communication and Interpersonal Skills.
• Planning and Organizational Skills.
• Problem Solving and Decision-Making.
• Report Writing.
• Microsoft Office Suite.
• Hospitality Operations Management.

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Role Overview

• The Accounting & Operations Intern will support the finance and operations team in carrying out day-to-day accounting, administrative, and operational activities of the organization.
• This role is designed to provide hands-on learning exposure while assisting with basic financial records, operational coordination, and administrative support.
• The ideal candidate is eager to learn, detail-oriented, organized, and willing to grow within a structured work environment.

Key Responsibilities
Finance & Accounting Support:

• Assist in maintaining basic financial records and documentation in line with company procedures.
• Support the preparation of routine financial summaries and reports.
• Assist with bank reconciliations, expense tracking, and documentation of payables and receivables.
• Help organize financial data to support management decision-making.
• Budget & Cost Monitoring (Support Level)
• Assist in tracking expenses against approved budgets.
• Help identify discrepancies or variances for review by supervisors.
• Support cost-control initiatives through proper documentation and reporting.

Compliance & Documentation:

• Assist in preparing documentation for statutory filings such as VAT, PAYE, WHT, and Pension under supervision.
• Help organize records for audits and compliance checks.
• Liaise with relevant internal teams to gather required compliance information.
• Payroll & Treasury Assistance
• Support payroll preparation by organizing attendance records and payroll inputs.
• Assist in petty cash management and basic fund reconciliation.
• Help monitor cash movement records and supporting documents.

Operations & Administrative Support:

• Assist with coordinating daily operational activities across departments.
• Support procurement processes, vendor communication, and inventory tracking.
• Help ensure timely availability of office supplies, logistics, and operational support services.
• Assist in documenting workflows and suggesting simple process improvements.

Facilities & Asset Support:

• Assist in maintaining records of company assets and consumables.
• Support routine checks on facilities and equipment usage.
• Help ensure adherence to basic safety and workplace standards.

HR & Team Support:

• Assist HR with employee records, attendance tracking, and filing.
• Support onboarding activities for new staff, including documentation and orientation coordination.
• Participate in team activities and contribute to a collaborative work environment.

Reporting & Communication:

• Prepare basic weekly or monthly reports on assigned finance and operational tasks.
• Support internal communication by coordinating information flow between departments.
• Escalate issues appropriately and provide updates to supervisors.

Qualifications & Requirements
Education:

• Bachelor’s Degree or OND/HND in Accounting, or Finance
• Recent graduates or NYSC members are encouraged to apply.

Experience:

• 0–1 year work experience or internship experience preferred
• Basic exposure to accounting, administration, or operations is an added advantage
• Willingness to learn on the job is essential

Skills & Competencies:

• Technical & Analytical Skills
• Basic understanding of accounting principles
• Familiarity with MS Excel and basic accounting software is an advantage

Organizational Skills:

• Good time management and multitasking ability
• Attention to detail and record-keeping skills
• Communication & Interpersonal Skills
• Good verbal and written communication
• Ability to work well within a team and take instructions

Professional Attributes:

• Integrity, confidentiality, and a strong sense of responsibility
• Positive attitude and eagerness to grow professionally.

Remuneration

• Monthly stipend
• Opportunity for role review or extension based on performance and business needs.