Job Summary
- The CCTV Operative (CCTV Controller) is responsible for monitoring, operating, and managing the hotel's Closed-Circuit Television (CCTV) surveillance systems and other electronic security systems to ensure the safety and security of guests, employees, visitors, contractors, assets, and facilities.
- The role provides continuous surveillance, detects suspicious activities, responds promptly to security incidents, and supports investigations while maintaining the highest standards of confidentiality, professionalism, and operational integrity.
- The CCTV Operative plays a critical role in preventing security breaches, supporting emergency response, protecting hotel assets, and ensuring compliance with the hotel's security policies, privacy regulations, and superior luxury hospitality standards.
Responsibilities
CCTV Monitoring & Surveillance:
- Continuously monitor all CCTV cameras covering guest areas, entrances, exits, parking areas, public spaces, back-of-house facilities, loading bays, offices, corridors, elevators, staircases, and other designated locations.
- Observe, identify, and report suspicious activities, unauthorized access, theft, vandalism, safety hazards, and security breaches.
- Ensure uninterrupted monitoring of all surveillance systems throughout assigned shifts.
- Maintain vigilance and respond promptly to unusual or suspicious events.
- Escalate security concerns immediately to the Security Supervisor or Chief Security Officer.
Security Operations Support:
- Support the Security Team by providing real-time surveillance information during routine operations.
- Guide patrol officers to incident locations using CCTV footage.
- Monitor access control points and security checkpoints.
- Observe crowd movements during events and peak operational periods.
- Support VIP movements through discreet surveillance.
- Monitor compliance with hotel security procedures.
Incident Detection & Emergency Response:
- Detect security incidents promptly and notify the appropriate security personnel.
- Monitor emergency situations including fire alarms, medical emergencies, disturbances, theft, and unauthorized access.
- Assist in coordinating emergency response by providing accurate situational updates.
- Maintain communication with Security Operatives during incidents.
- Preserve video evidence relating to incidents.
CCTV Recording & Evidence Management:
- Ensure CCTV recordings are continuously captured and properly stored.
- Retrieve, preserve, and archive video footage required for investigations.
- Maintain accurate records of footage retrieval and evidence handling.
- Ensure CCTV data is protected from unauthorized access or tampering.
- Provide CCTV footage only to authorized personnel in accordance with hotel policy.
Access Control Monitoring:
- Monitor electronic access control systems where installed.
- Observe staff entrances, restricted areas, loading bays, and service corridors.
- Report unauthorized access attempts immediately.
- Monitor contractor and visitor movements through surveillance systems.
- Verify compliance with approved access procedures.
Security Systems Operation:
- Operate CCTV software, video management systems, digital recording equipment, alarm systems, and other electronic security devices.
- Conduct routine checks to ensure surveillance equipment is functioning properly.
- Report equipment faults, camera failures, or system malfunctions immediately.
- Coordinate with the IT Manager and Facility Manager for maintenance and repairs.
- Ensure uninterrupted operation of surveillance systems.
Incident Reporting & Documentation:
- Maintain accurate CCTV logs and surveillance records.
- Prepare detailed reports of observed incidents and unusual activities.
- Record the time, location, and nature of all security incidents.
- Document system faults and maintenance requests.
- Submit daily surveillance reports to the Security Supervisor.
Investigation Support:
- Assist the Chief Security Officer in reviewing CCTV footage during investigations.
- Locate and retrieve footage relevant to incidents.
- Support investigations relating to theft, fraud, accidents, misconduct, and security breaches.
- Maintain confidentiality of investigation materials.
- Ensure proper chain of custody for video evidence.
Health, Safety & Security Compliance:
- Monitor surveillance footage for health and safety violations.
- Observe fire exits, emergency routes, and restricted areas.
- Report unsafe practices and hazardous conditions immediately.
- Support emergency evacuation monitoring where required.
- Ensure compliance with hotel safety policies.
Confidentiality & Data Protection:
- Maintain strict confidentiality regarding surveillance activities and recorded footage.
- Protect guest privacy while performing surveillance duties.
- Ensure compliance with applicable privacy laws and company data protection policies.
- Prevent unauthorized disclosure of CCTV information.
- Exercise discretion when handling sensitive information.
Communication & Teamwork:
- Maintain effective communication with Security Operatives and Supervisors.
- Attend daily security briefings.
- Coordinate with Front Office, Housekeeping, Engineering, and other departments during incidents.
- Support teamwork within the Security Department.
- Respond professionally to operational requests.
Compliance & Continuous Improvement:
- Comply with all hotel security policies, Standard Operating Procedures (SOPs), and surveillance regulations.
- Participate in security and CCTV training programmes.
- Keep current with advancements in surveillance technology.
- Recommend improvements to CCTV operations and monitoring procedures.
- Promote continuous improvement in electronic security operations.
Requirements
- Minimum of National Diploma (ND) or Higher National Diploma (HND) in Security Management, Computer Science, Information Technology, Criminology, Public Administration, or a related discipline.
- Senior Secondary School Certificate (SSCE) with relevant CCTV experience may be considered.
Experience
- 2–3 years of experience operating CCTV systems within a hotel, corporate organization, security company, shopping mall, airport, or similar environment.
- Experience in a superior luxury hotel or internationally branded hospitality establishment is an added advantage.
Professional Certifications (Preferred):
- CCTV Operations Certification.
Security Operations Certification.
- First Aid Certification.
- Fire Safety Certification.
- Occupational Health & Safety Training.
- Basic Computer Systems Training.
Skills and Competencies:
- CCTV Monitoring and Surveillance.
- Video Management Systems (VMS).
- Electronic Security Systems.
- Incident Detection and Reporting.
- Observation and Attention to Detail.
- Report Writing.
- Communication Skills.
- Computer Literacy.
- Emergency Response Coordination.
- Problem Solving.
- Integrity and Confidentiality.
- Teamwork.
- Time Management.
- Situational Awareness.
Gmail
Yahoomail