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DEDA Hospital is a leading Nigerian healthcare provision facility with a history of successful health outcomes for our clients. Started Operations in 2012, DEDA hospital is home to an array of experienced healthcare providers and administrators from across the world with a dedication to delivering optimal healthcare service, especially to women, children ...
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Job Objective
To mix, garnish and serve beverages and food to customers, while ensuring that diners have a positive experience by exhibiting excellent customer service.
Reports to
Executive Chef, Foods and Beverage Manager
Direct Report
All Restaurant staff / All Staff
Tasks & Responsibilities
- Welcoming customers, reading and listening to people to determine beverage preferences, making recommendations, and taking drink orders.
- Planning drink menus and informing customers about new beverages and specials.
- Selecting and mixing ingredients, garnishing glasses, and serving beverages to customers.
- Taking inventory and ordering supplies to ensure bar and tables are well-stocked.
- Adhering to all food safety and quality regulations.
- Handling cash, credit, and debit card transactions, ensuring charges are accurate and returning correct change to patrons, balancing the cash register.
- Maintaining a clean work and dining area by removing trash, cleaning tables, and washing glasses, utensils, and equipment.
- Developing new cocktail recipes.
- Staying attentive to the needs of guests in the dining area
- Delivering food and drinks from the kitchen to the guests
- Following health code standards with regards to the handling of food
- Performing shift duties like delivering racks of cups to the service station, rolling silverware, pre-bussing tables, wiping tables and removing debris and more
- Prepare tables by setting up linens, silverware, and china.
- Greet and escort customers to their tables, presenting the menu and provide detailed information when asked (e.g. about portions, ingredients or potential food allergies)
- Inform customers about the day’s specials
- Offer menu recommendations upon request
- Take accurate food and drinks orders, using a POS ordering software, regular order pad, or by memorization.
- Communicate order details to the Kitchen Staff
- Serve food and drinks.
- Up-sell additional products when appropriate.
- Deliver checks and collect bill payments
- Carry dirty plates, glasses and silverware to kitchen for cleaning
- Meet with the Head Cook to review daily specials, changes on the menu and service specifications for reservations (e.g. parties)
- Follow all relevant health department regulations.
- Provide excellent customer service to guests.
- And any other adhoc duties
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Job Objective
The cook will prepare meals and follow establishment recipes. Duties include preparing ingredients, adhering to the restaurant menu, and following food health and safety procedures. Cook, clean, assist other cooks, staff, and deliver food in a fast-paced environment.
Reports to
Head Cook, Chef, Cafeteria Manager
Direct Report
Kitchen Assistants, Other Cooks, Cafeteria Cashier Assistants, Cafeteria Assistants
Tasks & Responsibilities
- Always portion, plate and serve food according to hygiene and safety principles and procedures in a time efficient manner.
- Cooks dishes in line with guidelines set out in the standard recipe, while ensuring output is consistent in accordance with cooking SOP.
- Ensure food intended for display in public areas is displayed neatly and attractively and at the appropriate temperature according to hygiene and safety principles and procedures.
- Ensure kitchen is cleaned at all times as may be required while ensuring no cross contamination occurs within the kitchen.
- Provide a high level of customer service to all internal and external customers.
- Plans menus that are varied, nutritionally balanced, and appetizing, taking advantage of foods in season and local availability.
- Directs activities of workers who assist in preparing and serving meals.
- Anticipates, understands, and is responsive to different customers’ needs,
- providing quick and effective solutions for the customer with a high level of time management skills.
- Takes personal responsibility and consistently follows through and delivers in
- order to meet or exceed customer expectations
- Reconciles daily production with sales and include in daily report.
- Setting up, cleaning, and organizing work stations to ensure proper hygiene.
- Preparing ingredients for the shift; washing vegetables, chopping, seasoning meat, etc.
- Preparing oven, utensils, and grill for each shift.
- Taking orders from wait staff or computerized system.
- Cooking order according to food health and safety standards and directions of head chef.
- Recommending ideas for specials or seasonal dishes.
- Handling multiple food orders at all times.
- Monitoring multiple food orders as new orders arrive.
- Ensure that each order is well plated before it leaves the kitchen.
- Ensuring each customer order has the correct food and side dishes.
- Delivering food order to wait staff in a timely manner.
- Storing all food properly ensuring standards.
- Sanitizing and cleaning work stations and utensils
- Reordering stock and food supplies, while taking inventory of stock assigned.
- Monitoring and mentoring the cook assistants to ensure consistency.
- Assisting other cooks in preparing food or helping other team members when needed
- And any adhoc duties as assigned
Required Skills & Competencies
- Ability to listen and follow instructions
- Good communication skills
- Ability to work unsupervised
- Displays integrity and honesty
- Demonstrates attention to detail and thoroughness
- Ability to follow and adhere to standards, policies and procedure of the hospital.
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Job Summary:
As a Chartered Accountant specializing in healthcare, you will be responsible for managing the financial activities of the hospital, ensuring compliance with accounting standards, and providing strategic financial guidance to support the hospital's mission and objectives. This role involves overseeing budgeting, financial reporting, auditing, and financial analysis within the healthcare context.
Key Responsibilities:
- Financial Planning and Analysis:
- Develop and implement financial plans, budgets, and forecasts for the hospital.
- Conduct financial analysis to identify trends, variances, and opportunities for cost optimization.
- Provide strategic financial advice to the hospital management for informed decision-making.
- Accounting and Reporting:
- Ensure accurate and timely preparation of financial statements in compliance with relevant accounting standards.
- Oversee the hospital's general ledger, ensuring proper documentation and classification of financial transactions.
- Generate financial reports for internal stakeholders, regulatory bodies, and external auditors.
- Budget Management:
- Collaborate with department heads to develop annual budgets and monitor budgetary performance.
- Analyze budget variances and recommend corrective actions as needed.
- Implement cost control measures to optimize resource utilization.
- Compliance and Audit:
- Ensure compliance with relevant financial regulations, standards, and statutory requirements.
- Coordinate internal and external audits, providing necessary documentation and addressing audit findings.
- Stay abreast of changes in accounting standards and healthcare regulations.
- Cash Flow Management:
- Manage the hospital's cash flow, including optimizing revenue collection and monitoring expenditures.
- Develop and implement strategies to enhance cash flow efficiency.
- Financial Risk Management:
- Identify and assess financial risks, proposing risk mitigation strategies.
- Monitor market trends and economic factors that may impact the hospital's financial stability.
- Financial Systems and Controls:
- Implement and maintain robust financial systems and internal controls.
- Streamline and improve financial processes to enhance efficiency and accuracy.
- Collaboration:
- Work closely with other departments to gather financial data and support cross-functional initiatives.
- Collaborate with the executive team to align financial strategies with the hospital's overall goals.
Qualifications and Requirements:
- Chartered Accountant (CA) certification is mandatory.
- Previous experience in healthcare finance or a related field is highly desirable.
- Strong knowledge of accounting principles, financial reporting, and budgeting.
- Familiarity with healthcare regulations and reimbursement processes.
- Excellent analytical, communication, and interpersonal skills.
- Proficiency in financial software and Microsoft Excel.
- Ability to work in a dynamic and fast-paced healthcare environment.
This job description is a general outline of the duties and responsibilities typically associated with the position of a Chartered Accountant in a hospital. Actual responsibilities may vary depending on the specific needs and structure of the healthcare organization
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Tasks & Responsibilities
- To co-ordinate the formulation of the Annual Marketing Plan to establish a list of marketing activities in line with the Annual Business Plan. This should be supported by appropriate Advertising and Promotion budgets from suppliers
- To train and develop Outlet Managers so that they are able to operate independently within their own profit centers
- To ensure that each food and beverage outlet and Conference and Banqueting event is managed in line with key service standards and specified profit margins as an independent profit center.
- To ensure that each outlet is managed by a Management Team (Restaurant Manager/Head Chef) who are totally accountable for the profitability and service standards achieved.
- To co-ordinate the formulation of the Annual Operating Budget in determining outlet projected revenues and expenses, manning, operating equipment and FF&E requirements in line with the Annual Business Plan. This should also be supported by key marketing plans as well as revenue driven initiatives.
- To provide accurate and realistic forecasts and updates on anticipated changes in the business whenever appropriate.
- To ensure that supplier liaison together with the Purchasing officer ensures maximum support with regards to sponsorship, marketing and pricing initiatives.
- To ensure that the Department Operational Budget is strictly adhered to.
- To ensure that all the outlets and banquets are managed efficiently according to the established concept statements.
- To closely monitor productivity levels, through productivity schedules, in each outlet and to take immediate corrective action if necessary.
- To monitor and control vacation planning for the department.
- To monitor, control and minimize overtime for the department.
- To ensure that the minimum operating standards are adhered to in order to achieve the level of service established in the Departmental Operations Manual.
- To maintain and amend where appropriate all SOP’s in line with company's Brand Standards and outlet requirements.
- To work with the Outlet Managers, Banquet Service Manager and all respective Chef de Cuisines to take corrective action where necessary.
- To handle all guest complaints, requests and enquiry’s on food, beverage and service. Establish procedures and protocol need to be clearly defined and adhered to in this area.
- Take personal responsibility for maintaining and revising the Policies and Procedures manual associated with the department and inter dependent departments to ensure no ambiguity.
- To establish a rapport with guests maintaining good customer relationship.
- To ensure that all Food and Beverage forms and reports are completed and forwarded to the relevant office in a professional and timely manner.
- To conduct monthly departmental meetings and daily operations briefing with outlet managers.
- To maintain good working relationships with colleagues and all other Departments.
- To have a complete understanding of the Team Member
- Handbook and ensure that team members adhere to the regulations contained within.
- To ensure that you plan and implement all policies as outlined by management.
- Effective training programs for their team member with the Training Manager and Departmental Trainers.
- To develop F&B marketing activities and promotions in close cooperation with outlet managers, executive chef and Marketing Communications Manager.
- To conduct annual PDR for direct reports and ensure process is followed through by all outlet Managers.
- To ensure that all team members report for duty punctually wearing the correct uniform and name badge at all times.
- To have a complete understanding of and adhere to the hotel’s policy relating to Fire, Hygiene, Health and Safety.
- To be a key person in the driving of the Hospital's Food Safety Management System (FSMS)
- To ensure that one of the key responsibilities of all direct reports is the focus on the 9 High Risks policies as well as that, Health and Safety compliance is given top priority.
- To ensure that full compliance is maintained in all aspects of Health and Safety within the Bistro and where any identified shortfalls are addressed with due priority.
- To assist in the building of an efficient team of team members by taking an active interest in their welfare, safety and development.
- To ensure that all team members provide a courteous and professional service at all times.
- To assist in the training of team members ensuring that they have the necessary skills to perform their duties with the maximum efficiency.
- To ensure that all team members have a complete understanding of and adhere to the bistro's policy relating to Fire, Hygiene, Health and Safety.
- To carry out bi-yearly inventory of operating equipment.
- Under the 9 competencies have key strengths in People Management Communication and Planning.
- Adhere to the Bistro's security and emergency policies and procedures.
- To ensure that all team members have a complete understanding of and adhere to the Bistro's Team member Rules and Regulations.
- The management reserves the right to change / extend this job description if necessary at any point of time during her / his employment.
- Carries out any other reasonable duties and responsibilities as assigned.
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In Deda Hospital Limited, the role of a Human Resources Assistant is specialized to meet the unique needs and challenges of the healthcare industry. The following is the job description for a Human Resources Assistant in a hospital:
- Recruitment and Staffing:
- Assist in the recruitment process for healthcare professionals, including nurses, physicians, and support staff.
- Coordinate interviews, pre-employment screenings, and reference checks.
- Work closely with hiring managers to ensure timely and effective staffing.
- Credentialing and Licensing:
- Manage the credentialing process for healthcare providers, ensuring compliance with state and federal regulations.
- Monitor and update licensing and certification records for medical staff.
- Orientation and Onboarding:
- Facilitate orientation programs for new healthcare employees, providing information on hospital policies, procedures, and safety protocols.
- Collaborate with department heads to ensure a smooth onboarding experience.
- Employee Benefits:
- Assist healthcare staff with inquiries related to benefits, health insurance, and other healthcare-specific perks.
- Administer benefit programs and liaise with insurance providers.
- Compliance and Training:
- Ensure hospital staff compliance with healthcare regulations and standards.
- Coordinate training sessions on topics such as patient privacy (HIPAA), infection control, and workplace safety.
- Employee Relations in Healthcare:
- Address basic employee relations issues and concerns, collaborating with HR managers and healthcare administrators as needed.
- Maintain confidentiality and sensitivity in dealing with healthcare-related matters.
- Health and Safety:
- Assist in developing and implementing health and safety policies in compliance with healthcare industry standards.
- Coordinate health and wellness programs for hospital employees.
- HR Documentation in Healthcare:
- Maintain accurate and up-to-date employee records, including licensure, certifications, and continuing education.
- Ensure compliance with healthcare-specific documentation requirements.
- Leave Management:
- Manage and track employee leaves, including medical leaves and family medical leave.
- Work with healthcare professionals to facilitate smooth transitions back to work after medical leave.
- Emergency Response Coordination:
- Collaborate with hospital administration in developing and updating emergency response plans, including workforce planning during crises.
- Collaboration with Medical Staff Office:
- Work closely with the Medical Staff Office to ensure seamless coordination between HR and medical staff functions.
- Legal Compliance in Healthcare:
- Stay informed about healthcare-specific labor laws and regulations, ensuring the hospital's compliance.
- Assist in preparing documentation for audits related to healthcare regulations.
The Human Resources Assistant plays a vital role in ensuring that the healthcare workforce is well-supported, compliant, and capable of delivering high-quality patient care. The position requires a strong understanding of healthcare regulations, sensitivity to the unique needs of healthcare professionals, and effective communication skills
Method of Application
Interested and qualified candidates should forward their CV to: career@dedahospital.com : hrdedahospital@gmail.com using the position as subject of email.
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