Waiters at DEDA Hospital

Job Objective

To mix, garnish and serve beverages and food to customers, while ensuring that diners have a positive experience by exhibiting excellent customer service. 

Reports to

Executive Chef, Foods and Beverage Manager

Direct Report

All Restaurant staff  / All Staff

Tasks & Responsibilities

• Welcoming customers, reading and listening to people to determine beverage preferences, making recommendations, and taking drink orders.
• Planning drink menus and informing customers about new beverages and specials.
• Selecting and mixing ingredients, garnishing glasses, and serving beverages to customers.
• Taking inventory and ordering supplies to ensure bar and tables are well-stocked.
• Adhering to all food safety and quality regulations.
• Handling cash, credit, and debit card transactions, ensuring charges are accurate and returning correct change to patrons, balancing the cash register.
• Maintaining a clean work and dining area by removing trash, cleaning tables, and washing glasses, utensils, and equipment.
• Developing new cocktail recipes.
• Staying attentive to the needs of guests in the dining area
• Delivering food  and drinks from the kitchen to the guests
• Following health code standards with regards to the handling of food
• Performing shift duties like delivering racks of cups to the service station, rolling silverware, pre-bussing tables, wiping tables and removing debris and more
• Prepare tables by setting up linens, silverware, and china.
• Greet and escort customers to their tables, presenting  the menu and provide detailed information when asked (e.g. about portions, ingredients or potential food allergies)
• Inform customers about the day’s specials
• Offer menu recommendations upon request
• Take accurate food and drinks orders, using a POS ordering software, regular order pad, or by memorization.
• Communicate order details to the Kitchen Staff
•  Serve food and drinks.
• Up-sell additional products when appropriate.
• Deliver checks and collect bill payments
• Carry dirty plates, glasses and silverware to kitchen for cleaning
•  Meet with the Head Cook to review daily specials, changes on the menu and service specifications for reservations (e.g. parties)
•  Follow all relevant health department regulations.
•  Provide excellent customer service to guests.
• And any other adhoc duties