Jobs at Credit Direct Limited

Job Summary

Responsible for analysing and improving business processes to enhance efficiency, reduce costs, and improve service delivery. This role involves mapping current processes, identifying areas for improvement, and supporting the implementation of process automation and optimization initiatives.

Job Details

Process Mapping and Analysis:

• Document and map existing business processes across various departments.
• Conduct thorough analysis of current processes to identify inefficiencies, bottlenecks, and areas for improvement.
• Use process modelling tools to visualize and communicate process flows.
• Collect data related to process performance and efficiency.
• Collect, analyse, and interpret customer interactions data to identify requirements and information useful in optimizing customer experience.
• Analyse process data to measure the impact of improvements and identify further opportunities.
• Prepare detailed reports and dashboards to communicate findings and recommendations.
• Work with stakeholders to set/modify processes requiring improvement

Process Improvement & Documentation :

• Identify opportunities for process optimization and automation.
• Develop and propose process improvement plans and strategies.
• Collaborate with stakeholders to implement process changes and ensure smooth transitions.
• Ensure that process changes comply with internal policies and regulatory requirements.
• Maintain accurate and up-to-date documentation of all processes and improvements.
• Develop and update standard operating procedures (SOPs) as needed.
• Develop Service Level Agreements (SLAs) and Operational Level Agreements (OLAs) for identified processes.
• Monitor, measure and provide feedback on process performance

Project and Transition Support:

• Support digital transformation projects focused on process improvement and automation.
• Participate in project meetings and contribute to the planning and execution of process optimization initiatives
• Assist in the development of project plans, timelines, and milestones.
• Assist in developing and executing change management strategies to ensure successful adoption of new processes.
• Provide training and support to employees on new processes and tools.
• Foster a culture of continuous improvement within the organization

Requirements

• Bachelor’s degree in Business Administration, Information Technology, Computer Science, Industrial Engineering or a related field
• Minimum of 2-5 years of experience in process analysis, process improvement, or a related field within the financial services industry.
• Good understanding of process improvement methodologies (e.g., Lean, Six Sigma).

What to Expect in the Hiring Process:

• A preliminary phone call with the recruiter
• Technical interview 
• Assessment
• Interview with Senior members of the team
• Cultural and Behavioural Fit Interview with a member of the Executive team.

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Job Summary

Supports the Lead, Treasury Management & Investor Relations by performing detailed financial analysis, managing cash flow, and assisting with investment and funding activities. This role involves monitoring financial markets, preparing reports, and ensuring the organization’s liquidity and financial stability. The Treasury Officer plays a key role in the day-to-day operations of the treasury function and reports directly to the Lead, Treasury Management & Investor Relations

Job Details

Treasury and Liquidity Support:

• Monitor daily cash positions and ensure adequate liquidity to meet the organization’s operational needs.
• Manage bank accounts and maintain relationships with banking partners.
• Prepare daily, weekly, and monthly cash flow forecasts.
• Assist in managing the organization’s debt portfolio, including tracking debt maturities and interest payments.
• Support the evaluation and execution of funding opportunities.
• Maintain relationships with financial institutions and lenders.
• Continuously evaluate and improve treasury processes and procedures.
• Implement best practices in treasury management and financial analysis.
• Stay informed about advancements in treasury management technologies and tools.
• Identify and assess financial risks related to cash management, investments, and funding.
• Assist in implementing internal controls to mitigate financial risks.
• Monitor compliance with financial regulations and reporting standards.
• Prepare detailed financial analysis and reports to support treasury activities.
• Assist in the preparation of presentations for senior management and the board of directors.
• Ensure accuracy and timeliness of financial data and reports

Investment Analysis:

• Assist in developing and managing the organization’s investment portfolio.
• Conduct market research and analysis to support investment decisions.
• Monitor the performance of investments and provide regular reports to senior management

Investor Relations Support:

• Assist in preparing financial reports and presentations for investors.
• Support communication and engagement activities with investors and stakeholders.
• Maintain accurate records of investor communications and feedback

Other Functions:

• Conduct research and market intelligence as directed and guided by the Group Treasurer
• Provide strategic support to the team, through prompt and timely update and dissemination of market information and intelligence.
• Support with rates monitoring and regular review.
• Develop market information data base, referencing historic market information for the Treasury’s use.
• Daily FX update on micro and macro market economy as it relates to Credit Direct.
• Provide market feedback and market dynamics. 
• Disseminates market information in a timely useful, actionable format to support risk taking and revenue making potential.
• Collect data on competitors and marketplace and consolidate information into actionable items, reports and presentations.
• Perform valid and reliable market research SWOT analysis.
• Interpretation of data, formulation of reports and make recommendations.
• Use online market research and catalogue findings to databases.
• Provide competitive analysis on various companies’ market offerings, identify market trends, pricing/business models and methods of operation.
• Remain fully informed on market trends, other parties research and implement best practices.
• Proffers ideas on market development.
• Analyse the impact of international and local markets on Credit Direct.
• Investigating market activity.
• Analysing published data and statistics.
• Evaluating past performance of a product or investments.
• Assessing future trends.
• Support the Treasurer with liquidity monitoring analysis.
• Responsible for other duties assigned by the Lead, Treasury and Investor Relations from time to time

Requirements

• Bachelor’s degree in Finance, Accounting, Economics, or a related field 
• A relevant professional qualification (CFA, LFA, ICAP) in Accounting or Finance
• 2-4 years of experience in treasury, finance, or a related field.
• Experience in the financial services or consumer lending industry is an added advantage.
• In-depth knowledge of financial markets, investment strategies, and risk management.
• Proficiency in treasury management systems and financial software.

What to Expect in the Hiring Process:

• A preliminary phone call with the recruiter
• Technical interview 
• Assessment
• Interview with Senior members of the team
• Cultural and Behavioural Fit Interview with a member of the Executive team.

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Job Summary

Responsible for developing and executing social media strategies to enhance the organization's online presence and engagement. This role involves creating and managing content, interacting with the online community, and analysing social media performance.

Job Details

Social Media Strategy and Management:

• Support with development of social media strategies that align with the organization's marketing goals.
• Implement social media strategies as approved by the Content Marketing Manager.
• Manage social media accounts on platforms such as Facebook, Twitter, Instagram, LinkedIn, and others.
• Create a content calendar and schedule posts to ensure consistent and timely updates.
• Work closely with the marketing and communications team to ensure social media efforts align with overall marketing campaigns.
• Coordinate with other departments to gather content and promote events, products, and initiatives.
• Support cross-functional teams with social media expertise and insights

Content Creation, Analytics and Reporting:

• Create engaging and visually appealing content, including posts, images, videos, and stories that are consistent with Credit Direct’s brand voice and style.
• Collaborate with the design and multimedia teams to develop high-quality visual content.
• Write compelling captions, articles, and updates to attract and engage the audience.
• Track and analyse social media performance metrics using tools like Google Analytics, Hootsuite, or Sprout Social.
• Generate reports on key performance indicators (KPIs) such as engagement, reach, and follower growth.
• Use data insights to optimize social media strategies, content and decision making.

Community Engagement and Trend Monitoring:

• Monitor social media channels for comments, messages, and mentions.
• Respond to inquiries, comments, and feedback in a timely and professional manner
• Respond swiftly and effectively to any negative incidents to protect the brands reputation with appropriate collaborations from superiors.
• Foster a positive online community by engaging with followers and encouraging interaction.
• Stay updated with the latest trends, tools, and best practices in social media marketing.
• Identify and leverage emerging trends to enhance the organization's social media presence.
• Experiment with new social media features and formats to keep content fresh and engaging.

Requirements

• Bachelor’s degree in Marketing, Communications, Digital Media, or a related field.
• Minimum of 2-3 years of experience in social media management or a related role.
• Proven track record of successful social media campaigns and content creation.
• Proficiency in using social media platforms and management tools (e.g., Hootsuite, Buffer, Sprout Social).
• Strong understanding of social media best practices, trends, and algorithms

What to Expect in the Hiring Process:

• A preliminary phone call with the recruiter
• Technical interview 
• Assessment
• Interview with Senior members of the team
• Cultural and Behavioural Fit Interview with a member of the Executive team.

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Job Summary

Responsible for developing and executing marketing strategies to promote the organization’s products and services. This role involves market research, product positioning, campaign management, and collaboration with various teams to ensure successful product launches and sustained market presence.

Job Details

Product Positioning and Messaging:

• Develop clear and compelling product positioning and messaging that differentiates products in the market.
• Create product value propositions and key messaging for different customer segments.
• Ensure consistency of messaging across all marketing channels.
• Liaise with product development, sales, and customer support teams to align marketing efforts with business objectives.
• Provide training and support to the sales team on product features and benefits.
• Gather feedback from sales and customers to refine marketing strategies.

Product Launch and Campaign Management:

• Coordinate product launches, ensuring all marketing and sales materials are prepared.
• Develop go-to-market strategies and launch plans for new products.
• Work with cross-functional teams to ensure successful product introductions.
• Plan and execute integrated marketing campaigns to promote products and services.
• Collaborate with the creative team to develop marketing materials, including brochures, emails, social media posts, and videos.
• Manage campaign budgets and track performance to optimize ROI

Research and Performance Tracking :

• Conduct market research to identify trends, customer needs, and competitive landscape.
• Analyse data to gain insights into customer behaviour and preferences.
• Provide market intelligence to inform product development and marketing strategies.
• Monitor and analyse the performance of marketing campaigns and product sales.
• Generate reports on key performance indicators (KPIs) to assess the effectiveness of marketing strategies.
• Use data insights to refine marketing tactics and improve outcomes.

Requirements

• Bachelor’s degree in marketing, Business, or a related field. MBA is a plus
• Minimum of 5 - 7 years of experience in product marketing or a related role.
• Proven experience in product marketing, preferably in the fintech sector.
• Proven track record of successful product launches and marketing campaigns.
• Strong understanding of marketing principles, market research, and product positioning.
• Proficiency in using marketing tools and platforms (e.g., Google Analytics, CRM systems).

What to Expect in the Hiring Process:

• A preliminary phone call with the recruiter
• Technical interview 
• Assessment
• Interview with Senior members of the team
• Cultural and Behavioural Fit Interview with a member of the Executive team.

go to method of application »

Job Summary

Responsible for providing legal support and advice to the consumer lending financial institution, ensuring compliance with legal requirements, and mitigating legal risks.

Job Details

Legal Advisory, Dispute Resolution & Contract Management

• Provide legal advice and support to various departments within the organization.
• Interpret laws, rulings, and regulations for the institution.
• Appropriately advice external counsel to either institute or defend new litigation cases on behalf of the company. 
• Follow up with external counsel handling litigation cases on behalf of the company and updating the litigation schedule, as necessary. 
• Drafting and review of legal documentation such as letters, agreements, memorandums and legal opinions, including but not limited to provision of sound and instructional inputs that will guide contractual reviews and negotiations. 
• Provision of timely advisory support across a variety of legal topics, including but not limited to labour law, contractual compliance and regulatory provisions.
• Maintain a comprehensive database of all contracts and legal documents. 
• Work with relevant teams within the business’s operations to appropriately resolve and manage customer complaints which are adversarial in nature.

Regulatory Compliance & Corporate Governance:

• Assist in ensuring the organization complies with all relevant legal and regulatory requirements.
• Support the implementation and monitoring of compliance programs and policies.
• Support corporate governance activities, including preparing and maintaining corporate records, minutes of meetings, and other documentation.
• Assist in ensuring adherence to corporate governance standards and best practices.

Other Support :

• Oversee and coordinate the execution and circulation process of all legal documents. 
• Conducting legal and non-legal research and providing analytical feedback upon which advice will be proffered to the requesting officer/team.  
• Keep the business updated with new applicable laws, rules or regulations to ensure that the company is consistently compliant. 
• Conduct legal training sessions and workshops for employees to enhance their understanding of legal requirements and best practices.
• Develop and distribute educational materials on legal topics relevant to the organization.
•  Attendance of relevant meetings and documentation of minutes. 
• Other general administrative duties and responsibilities as assigned by the Head of the Unit/Department.

Requirements

• Bachelor’s degree in Law (LLB) from a recognized institution.
• Admission to the bar (lawyer's practising license) is mandatory.
• Minimum of 2 - 5 years of experience as a legal officer in a commercial law firm or in a similar role, preferably within the financial services industry.
• Experience in consumer lending or financial services is an advantage.
• Strong understanding of laws and regulations relevant to the financial services industry.