Jobs at Nepal Energy

Job Summary

• The Station Supervisor supports the Station Manager in the day-to-day operations of the station, ensuring smooth business operations, excellent customer service, compliance with company policies, and efficient supervision of station staff.
• The Supervisor assumes responsibility for station operations in the absence of the Station Manager.

Key Responsibilities
Operational Support:

• Support the Station Manager in the daily running of the station.
• Supervise daily station activities to ensure smooth operations.
• Ensure the station opens and closes according to approved procedures.
• Monitor the functionality of pumps, generators, POS terminals, and other station equipment.
• Escalate operational issues to the Station Manager where necessary.

Staff Supervision:

• Supervise Pump Attendants, Cashiers, and other station personnel during assigned shifts.
• Assign daily tasks and monitor staff performance.
• Ensure employees adhere to company policies, grooming standards, and work schedules.
• Provide on-the-job coaching and guidance to station staff.
• Report disciplinary issues and attendance concerns to the Station Manager.

Sales and Customer Service:

• Monitor daily fuel and non-fuel sales.
• Ensure prompt, courteous, and professional customer service.
• Resolve customer complaints and escalate unresolved issues.
• Encourage the achievement of station sales targets.

Inventory Management:

• Monitor fuel stock levels and retail inventory.
• Assist in daily stock reconciliation and inventory counts.
• Report stock shortages, variances, or losses.
• Ensure products are properly stored and accounted for.

Health, Safety, Security and Environment (HSSE):

• Ensure compliance with all HSSE policies and procedures.
• Conduct routine safety inspections of the station.
• Ensure firefighting equipment is available and serviceable.
• Report accidents, incidents, hazards, and near misses immediately.
• Promote a safe working environment for employees and customers.

Reporting and Documentation:

• Prepare and submit shift reports.
• Maintain accurate operational records.
• Report equipment faults, maintenance issues, and operational challenges.
• Assist the Station Manager in preparing daily, weekly, and monthly reports.

Acting Station Manager:

• Take charge of station operations in the absence of the Station Manager.
• Make operational decisions within approved authority.
• Ensure uninterrupted station operations until the Station Manager returns.

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Job Summary

• The Station Cashier is responsible for accurately processing customer payments for fuel and non-fuel products, maintaining accurate financial records, and ensuring proper cash handling procedures are followed.
• The role supports the efficient operation of the station by providing excellent customer service, reconciling daily transactions, and safeguarding company funds in compliance with company policies and financial controls.

Key Responsibilities
Cash Handling and Payment Processing:

• Receive and process customer payments for fuel, lubricants, LPG, and other retail products.
• Accurately process cash, POS, bank transfers, and other approved payment methods.
• Issue receipts for all transactions.
• Ensure all transactions are recorded accurately in the Point-of-Sale (POS) system.
• Safeguard cash and other company assets throughout the shift.

Sales Transactions:

• Verify product quantities and prices before processing payments.
• Balance customer accounts and process refunds or adjustments in line with company policy.
• Ensure all sales are properly captured and documented.
• Support the achievement of station sales targets through efficient service.

Cash Reconciliation:

• Reconcile cash, POS, and electronic payments at the end of each shift.
• Prepare daily cash summaries and reconciliation reports.
• Report any cash shortages, overages, or discrepancies immediately.
• Ensure all cash is handed over in accordance with company procedures.

Customer Service:

• Greet customers professionally and provide prompt, courteous service.
• Respond to customer inquiries regarding products, pricing, and payment options.
• Resolve minor customer concerns and escalate unresolved issues to the Station Supervisor or Station Manager.
• Maintain professionalism and confidentiality in all customer interactions.

Record Keeping and Documentation:

• Maintain accurate records of daily transactions and receipts.
• File and organize payment documents and reconciliation reports.
• Support audits by providing required financial records and documentation.

Compliance and Internal Controls:

• Adhere to company cash handling policies and financial procedures.
• Ensure compliance with operational and regulatory requirements.
• Prevent fraudulent transactions by verifying payment authenticity.
• Report suspicious activities or security concerns promptly.

Health, Safety, Security and Environment (HSSE):

• Comply with all Health, Safety, Security, and Environment (HSSE) policies.
• Maintain a clean and organized cashier work area.
• Ensure safe handling of cash and confidential financial information.
• Participate in safety drills and emergency procedures as required.