Jobs at Coronation Securities Limited

Job Summary

• As an DevOps/Infrastructure Engineer, you will play a crucial role in maintaining and enhancing the reliability, scalability, and performance of our application infrastructure. Your expertise in infrastructure management, automation, and continuous improvement will contribute to the seamless operation of our platform.

Responsibilities

• Infrastructure Management: Manage and monitor the application's infrastructure, including servers, networks, databases, and cloud services, to ensure optimal performance, availability, and security. 
• Monitoring and Alerting: Implement monitoring solutions to track the health and performance of the infrastructure. Configure alerts to proactively identify and address potential issues. 
• Security: Collaborate with security teams to implement best practices for infrastructure security, including access controls, encryption, vulnerability assessments, and compliance. 
• Incident Response: Participate in incident response efforts by quickly identifying root causes, implementing temporary fixes, and collaborating with development teams to deploy permanent solutions. 
• Continuous Integration/Continuous Deployment (CI/CD): Support the automation of build, test, and deployment pipelines to enable frequent and reliable software releases. 
• Capacity Planning: Work with capacity planning teams to anticipate infrastructure needs based on application usage trends and growth projections. 
• Backup and Recovery: Implement and maintain backup and disaster recovery plans to ensure data integrity and availability in case of system failures. 
• Documentation: Maintain detailed documentation of infrastructure configurations, processes, and procedures for reference and knowledge sharing. 
• Performance Optimization: Identify opportunities for infrastructure optimization, performance tuning, and cost reduction in cloud environments. 

Requirements

• Bachelor's degree in IT or a related field. 
• Minimum of Four (4) years relevant post-qualification experience 
• Master's degree or relevant professional certificate e.g CISA, CCNP, CCNA etc is an added advantage. 
• Proficiency in managing and maintaining the application's infrastructure components, including servers (both physical and virtual), networks, databases, and Azure cloud services.
•  Experience with configuration, provisioning, and monitoring of these resources within the Azure environment. 
• Knowledge of monitoring tools and the ability to implement monitoring solutions to track the health, performance, and availability of infrastructure components in Azure. 
• Familiarity with infrastructure security best practices within Azure, including access controls, encryption, vulnerability assessments, and compliance specific to the Azure platform. 
• Experience in incident response procedures, including the ability to quickly identify root causes of infrastructure incidents within Azure.
• Knowledge of CI/CD pipelines and tools (e.g., Azure DevOps, Jenkins, GitLab CI/CD) to support the automation of build, test, and deployment processes in Azure. 
• Proficiency in facilitating frequent and reliable software releases within the Azure environment. 
• Expertise in designing, implementing, and maintaining backup and disaster recovery plans within Azure to ensure data integrity and availability in case of system failures or data loss. 
• Strong documentation skills to maintain detailed records of infrastructure configurations, processes, and procedures within Azure.
• Proven ability to identify opportunities for infrastructure optimization, performance tuning, and cost reduction within the Azure cloud environment.

Benefits

• We offer a wide range of employee benefits including: competitive compensation package, robust rewards package, retirement benefit and tools designed to help you in building a sound financial future and flexible work arrangement.

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Job Summary

• This role is responsible for managing and maintaining the technology infrastructure that supports our app. This role will play a vital role in ensuring the app's reliability, security, and optimal performance.

Responsibilities

• Oversee the maintenance and management of the brokerage app's technology infrastructure, including servers, databases, and networking equipment.
• Ensure the infrastructure is scalable, reliable, and secure to support the app's operations.
• Provide technical support to app users, addressing inquiries, troubleshooting issues, and offering solutions promptly.
• Collaborate with customer support teams to resolve user-reported technical problems.
• Implement and maintain cybersecurity measures to protect the app and its data from cyber threats and vulnerabilities.
• Conduct regular security audits and risk assessments.
• Coordinate and manage software and app updates to ensure they are deployed efficiently and do not disrupt app functionality.
• Manage data backups, storage, and recovery procedures to safeguard critical app data.
• Develop and implement data retention policies.
• Contribute to the development and enforcement of IT policies and procedures to ensure compliance and best practices.
• Collaborate with external technology vendors, service providers, and contractors to ensure the app's technology needs are met.
• Develop and maintain disaster recovery plans to ensure business continuity in case of technology failures or disasters.
• Provide training to app users and employees on technology-related topics, including app usage and best practices.
• Maintain comprehensive documentation of IT systems, processes, and procedures.

Requirements

• Bachelor's degree in IT or a related field. 
• Minimum of Four (4) years relevant post-qualification experience 
• Master's degree or relevant professional certificate e.g CISA, CCNP, CCNA etc is an added advantage 
• Proven experience in IT support and infrastructure management, preferably in the finance or brokerage industry.
• Strong knowledge of cybersecurity best practices and experience in implementing security measures.
• Proficiency in troubleshooting hardware and software issues.
• Familiarity with database management systems and networking concepts.
• Excellent communication and interpersonal skills for providing user support and collaborating with teams.
• Ability to work well independently and as part of a team.
• Strong problem-solving and analytical skills.
• Knowledge of relevant regulations and compliance standards in the finance industry is a plus.

Benefits

• We offer a wide range of employee benefits including: competitive compensation package, robust rewards package, retirement benefit and tools designed to help you in building a sound financial future and flexible work arrangement.

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Job Summary

• As a Customer Experience Officer, you will play a pivotal role in ensuring exceptional customer interactions and satisfaction. You will champion the customer's perspective across the organization, working to enhance their overall experience, build loyalty, and drive continuous improvement in our products, services, and processes.

Responsibilities

• Execute strategies to engage customers, build strong relationships, and create a positive emotional connection with the Coronation brand.
• Proactively reach out to customers to gather feedback on complaints and perform service recovery
• Deploy and analyze customer feedback, surveys, and behavioral data to gain insights into customer needs, pain points, and preferences.
• Use data-driven insights to identify trends and opportunities for improvement.
• Collaborate with cross-functional teams to identify areas where customer interactions can be enhanced, and processes streamlined.
• Propose and implement improvements to optimize customer journeys.
• Conduct training sessions for employees across departments to foster a customer-centric culture.
• Share best practices and techniques for delivering exceptional customer experiences.
• Analyze key customer experience metrics, such as CSAT, NPS, and CES, to track performance and identify areas for improvement.

Requirements

• Bachelor's degree in any discipline
• Minimum of three (3) years proven experience in a customer-focused role, preferably as a Customer Experience Officer or similar 
• Strong understanding of customer experience principles, strategies, and methodologies.
• Excellent communication skills, both written and verbal.
• Proficiency in using customer experience analytics tools.
• Problem-solving skills and the ability to find innovative solutions to complex challenges.
• Empathetic attitude and a passion for delivering exceptional customer service.
• Ability to influence and collaborate across departments.
• Proficiency in using CRM software and Microsoft Office Suite.

Benefits

• We offer a wide range of employee benefits including: competitive compensation package, robust rewards package, retirement benefit and tools designed to help you in building a sound financial future and flexible work arrangement.

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Job Summary

• This role is responsible for developing and executing digital sales and marketing strategies to attract, engage, and convert clients through online channels. This role will also leverage on our digital tools and platforms, analyze data to drive sales growth and enhance the firm's digital presence.

Responsibilities

• Develop and execute a comprehensive digital sales strategy aligned with the firm's overall goals and objectives.
• Identify target client segments and devise tailored approaches to attract and convert them through online channels.
• Implement lead generation campaigns, including email marketing, social media marketing, content marketing, and paid advertising, to attract potential clients.
• Build and maintain a robust pipeline of prospective clients.
• Develop and manage client engagement programs, including webinars, online workshops, and educational content, to nurture client relationships.
• Optimize the firm's website and online platforms for conversions, ensuring a seamless and user-friendly experience for clients.
• Oversee the creation and distribution of digital content, including blog posts, social media updates, webinars, and newsletters, to engage and inform clients.
• Plan, execute, and monitor digital marketing campaigns, including pay-per-click (PPC) advertising and search engine optimization (SEO), to drive traffic and conversions.
• Monitor and analyze digital sales performance using analytics tools.
• Generate reports to track key performance indicators (KPIs) and make data-driven decisions to optimize strategies.
• Ensure that all digital sales and marketing activities comply with industry regulations and firm policies.
• Implement cybersecurity best practices to protect client data.
• Collaborate with cross-functional teams, including IT, compliance, and marketing, to align digital sales efforts with broader organizational goals.

Requirements

• Bachelor's degree in Business, Marketing, Finance, IT or a related field. 
• Minimum of Eight (8) years relevant post-qualification experience 
• Master's degree or relevant professional certificate is an added advantage 
• Proven experience in digital sales, digital marketing, or a related role within the financial services industry, preferably in a brokerage firm.
• Strong understanding of digital marketing tools, platforms, and trends.
• Proficiency in using digital analytics tools (e.g., Google Analytics) and customer relationship management (CRM) systems.
• Excellent written and verbal communication skills.
• Creative thinking and problem-solving abilities.
• Data-driven mindset with the ability to interpret data and make informed decisions.
• Strong project management and organizational skills.
• Knowledge of financial markets and investment products is advantageous.

Benefits

• We offer a wide range of employee benefits including: competitive compensation package, robust rewards package, retirement benefit and tools designed to help you in building a sound financial future and flexible work arrangement.

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Job Summary

• This role is responsible for cultivating and maintaining relationships with high-value clients, offering them personalized investment advice, and facilitating their investment transactions.
• Your role will involve understanding the unique financial needs of HNI clients, providing comprehensive investment solutions, and delivering exceptional service to help them achieve their financial goals.

Responsibilities

• Identify and target potential high net worth clients through networking, referrals, and market research.
• Build strong, long-lasting relationships with HNI clients by understanding their financial objectives, risk tolerance, and investment preferences.
• Conduct thorough assessments of clients' financial situations, investment goals, and risk profiles.
• Provide expert advice on investment options, asset allocation, and portfolio diversification tailored to individual client needs.
• Develop customized investment proposals that align with clients' goals and risk profiles.
• Present investment recommendations clearly and professionally, addressing client questions and concerns.
• Facilitate investment transactions, including stock trades, bonds, mutual funds, and other financial instruments.
• Ensure timely and accurate execution of client orders, following established brokerage procedures.
• Stay informed about market trends, economic developments, and investment opportunities.
• Provide clients with timely market insights and research reports to support informed investment decisions.
• Maintain regular communication with clients through meetings, phone calls, and emails to address inquiries and provide updates on their investment portfolios.
• Ensure compliance with all industry regulations, company policies, and legal requirements during client interactions and transactions.
• Monitor and evaluate the performance of clients' investment portfolios, making recommendations for adjustments as needed.
• Attend industry events, seminars, and conferences to expand the firm's network and attract potential HNI clients.
• Prepare and deliver regular reports on client portfolios' performance and market trends.

Requirements

• Bachelor's degree in Finance, Business, Marketing, Economics, or a related field. 
• Minimum of Six (6) years relevant post-qualification experience 
• Master's degree or Professional certification, e.g. CFA, CFP, ACA or other relevant professional certificate is an added advantage 
• Proven experience in sales or relationship management within the financial services industry, preferably with a focus on HNI clients.
• Strong understanding of investment products, financial markets, and portfolio management strategies.
• Excellent interpersonal and communication skills to establish rapport with clients and present complex information effectively.
• Proficiency in financial analysis and using investment research tools.
• Knowledge of relevant regulations and compliance standards in the financial services industry.
• Ability to work independently, manage priorities, and meet client needs in a dynamic environment.
• Strong ethical values and a commitment to maintaining client confidentiality.

Benefits

• We offer a wide range of employee benefits including: competitive compensation package, robust rewards package, retirement benefit and tools designed to help you in building a sound financial future and flexible work arrangement.

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Job Summary

• As an Operations Risk Officer, you will be responsible for identifying, assessing, and managing operational risks within the organization.
• You will play a pivotal role in ensuring the smooth and secure functioning of our operational processes while minimizing potential disruptions and financial losses.
• Your role will involve collaborating with various departments and stakeholders to develop and implement risk mitigation strategies and ensure compliance with risk management policies and regulations.

Responsibilities

• Conduct comprehensive assessments of operational processes, systems, and activities to identify potential risks and control weaknesses.
• Develop and implement risk mitigation strategies and control measures to minimize the likelihood and impact of identified risks.
• Continuously monitor operational processes and activities to detect emerging risks and provide regular reports to senior management and relevant stakeholders.
• Ensure the organization complies with relevant regulations and industry standards related to operational risk management.
•  Lead or support incident response efforts when operational risks materialize, including conducting root cause analyses and implementing corrective actions.
• Contribute to the development and enhancement of operational risk management policies, procedures, and guidelines.
•  Educate employees and teams about operational risks, controls, and best practices to foster a culture of risk awareness and responsibility.
• Analyze data and metrics related to operational risks to identify trends and areas of concern, allowing for proactive risk management.
• Collaborate with various departments and stakeholders, including legal, compliance, and internal audit teams, to ensure a coordinated approach to operational risk management.
• Maintain comprehensive records of risk assessments, mitigation efforts, and incident reports.

Requirements

• Bachelor's degree in Business, Finance, Risk management or a related field. 
• Minimum of Five (5) years relevant post-qualification experience
• Master's degree or Professional certification, e.g. FRM, CIA, CISRM, CERA or other relevant professional certificate is an added advantage 
• Strong understanding of operational risk management principles, methodologies, and best practices.
• Proficiency in data analysis and the ability to use quantitative and qualitative methods to assess and quantify operational risks.
• Excellent written and verbal communication skills.
• Familiarity with relevant industry regulations and compliance requirements.
• Effective problem-solving skills.
• Attention to detail and strong organizational skills.
• Ability to collaborate with cross-functional teams and build strong working relationships.
• Adaptability to changing risk landscapes and evolving business environments.
• Familiarity with risk management software and tools for data analysis and reporting.

Benefits

• We offer a wide range of employee benefits including: competitive compensation package, robust rewards package, retirement benefit and tools designed to help you in building a sound financial future and flexible work arrangement.

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Job Summary

• This role is responsible for developing, implementing, and delivering financial education programs and initiatives to empower individuals with essential financial knowledge and skills.
• The role will also play a crucial part in enhancing financial literacy within our community and contributing to better financial decision-making through the Coronation Fantasy League and Coronation Academy and any other financial literacy platforms to be developed by Coronation.

Responsibilities

• Design, develop, and implement comprehensive financial education programs suitable for diverse audiences, including workshops, seminars, webinars, and digital content by leveraging the Fantasy League and Investment Academy. 
• Tailor financial literacy materials to address varying levels of financial understanding and different life stages.
• Liaise with the communications team to create engaging and informative content related to budgeting, saving, investing, debt management, retirement planning, and other relevant financial topics. 
• Conduct engaging financial literacy sessions, both in-person and virtually, to educate individuals and groups on key financial concepts. 
• Collaborate with community organizations, schools, and institutions to extend the reach of financial education initiatives while promoting Coronation’s Financial literacy tools.
• Provide one-on-one consultations to address specific financial concerns and help individuals set achievable financial goals. 
• Offer personalized guidance on managing financial challenges and building a solid financial foundation.
• Monitor the effectiveness and adoption of financial literacy programs and platforms through participant feedback, activity rate, assessment results, and measurable improvements in financial behavior. 
• Liaise with the Research team to stay updated on current financial trends, regulations, and market developments to ensure the accuracy and relevance of educational materials. 

Requirements

• Bachelor's degree in Finance, Economics, Education, or a related field. 
• Minimum of Eight (8) years relevant post-qualification experience 
• Master's degree or Professional certification, e.g. CISA, CIMA, ACCA, ACA, CFA or other relevant professional certificate is an added advantage 
• Proven experience in financial education, teaching, training, or related roles.
• Strong understanding of personal finance topics, including budgeting, saving, investing, debt management, and retirement planning.
• Possess a solid grasp of gamification principles and their corresponding reward systems.
• Excellent communication and presentation skills, with the ability to convey complex ideas in a clear and relatable manner.
• Ability to connect with individuals from diverse backgrounds and varying levels of financial knowledge.
• Strong organizational skills to manage multiple programs, events, and resources effectively.
• Proficiency in using digital tools and platforms for content creation and delivery.

Benefits

• We offer a wide range of employee benefits including: competitive compensation package, robust rewards package, retirement benefit and tools designed to help you in building a sound financial future and flexible work arrangement.

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Job Summary

• This role will be responsible for executing securities trading on behalf of institutional and retail clients based on equity research relating to fixed income investments.

Responsibilities

• Execute security trading on behalf of institutional and retail clients based on equity research relating to fixed income investments. 
• Recommend new strategies by evaluating the existing fixed income investment plans.
• Offer fixed income products and services as per the client's financial abilities and his interest in investment.
• Perform all the back-end office work, to make entry into new markets, and to make sure that all the activities of trading are carried out efficiently by adhering to the rules and regulations of the company.
• Manage daily trading and ensure timely execution of the orders.
• Ensures that all documents and account records are maintained and updated regularly.
• Stay abreast of emerging trading trends and changing regulatory guidelines to enable the development and implementation of appropriate trading measures.
• Conduct research and analysis of fixed income markets, including interest rate trends, credit quality, macroeconomic factors, and other relevant information to identify trading opportunities and assess risks. 
• Monitor and manage the risks associated with fixed income trading, including interest rate risk, credit risk and liquidity risk.

Requirements

• Bachelor’s degree in Finance, Accounting or any related discipline
• Minimum of Six (6) years relevant post-qualification experience 
• Professional certification, e.g. CISA, CIMA, ACCA, ACA, CFA or other relevant professional certificate is an added advantage 
• Significant experience in fixed income trading, preferably in a financial securities firm or investment bank, with a strong track record of successful trades and risk management. 
• In-depth understanding of fixed income markets, including different types of fixed income securities, yield curve dynamics, credit analysis, and market liquidity. 
• Familiarity with financial derivatives and structured products is also beneficial. 
• Strong quantitative and analytical skills to analyze market data, assess risk-reward profiles, and develop effective trading strategies. 
• Proficiency in using financial models, spreadsheets, and data analysis tools is essential. 

Benefits

• We offer a wide range of employee benefits including: competitive compensation package, robust rewards package, retirement benefit and tools designed to help you in building a sound financial future and flexible work arrangement.