Jobs at C & I Leasing Plc

Responsibilities

• Assign stock allocation to Field Sales Managers, Sales Executives, and Direct Sales Representatives (DSRs) to ensure sufficient inventory levels for sales activities.
• Coordinate with sales teams to understand their stock needs and adjust allocations accordingly.
• Monitor and manage stock levels to prevent overstocking or stockouts, ensuring optimal stock balances.
• Implement inter-store transfers and movements of stocks between different depots and sales channels as needed.
• Conduct regular stock audits to verify the accuracy of inventory records.
• Reallocate stocks between business channels based on real-time business needs and market demand.
• Analyse sales data and trends to make informed decisions about stock reallocation and distribution.
• Maintain accurate and up-to-date records in the system, ensuring all stock movements and allocations are correctly documented.
• Utilize the system to track stock levels, movements, and allocations efficiently.
• Work closely with the sales, logistics, and finance teams to ensure seamless stock management and distribution processes.
• Communicate effectively with all stakeholders to address stock-related issues and provide updates on inventory status.

Requirements

• HND / B.Scin a Logistics, Warehouse, Supply Chain or any related field.
• 3 years experience in a related field.
• Proficiency in Microsoft Office with basic MS Excel and MS word knowledge and good reporting skills
• Good teamwork collaboration and great interpersonal skills
• Self-driven, able to self-manage and take initiative.

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Responsibilities

• Support in Stock management: Physical and system stock receipt and issuance; and stock taking.
• Housekeeping: Cleaning the shop and following 5s standards to keep the shop neat.
• Customer service: Log and resolve all customer issues and assist customers in their inquiry
• Branding: Ensure that all posters, demos, and marketing materials are visible; and present themselves diligently as the face of the client.
• Sales Team support
• Assist in Issuing and allocating stock and sales material to sales team.
• Performing reverse logistics on behalf of the sales team Stock management .
• Receiving stock Issuance of stock to the customers and sales team working in the shop
• Tracking inventory movement and issuance, ensuring it is up to date Customer service and diagnostics.
• Supporting customer in Phone repairs through client elected repair partners.
• Giving client standard customer experience to all customers who walk into the shop, attending to all their requests.
• Performing device swaps and cancellations .
• Tracking all pending customer issues and ensuring quick turn-around time.
• Other tasks assigned to them by the supervisor.

Experience / Skills & Competencies / Education Required

• HND / B.Sc in any field or tertiary training in customer service.
• 6 months - 1 year experience in customer care.
• Front office management is an added advantage Basic excel knowledge.

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Description

• If you are passionate about delivering excellent customer service and enjoy helping others, we would like to hear from you.
• We are looking for a customer-oriented service representative. A Customer Service Representative, or CSR, will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.
• The best CSRs are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative.
• They love to talk and understand the value of good communication skills. Customer service representatives can put themselves in their customers’ shoes and advocate for them when necessary. Customer feedback is priceless, and these CSRs can gather that for you.
• Problem-solving also comes naturally to customer care specialists.
• They are confident at troubleshooting and investigate if they don’t have enough information to answer customer questions or resolve complaints.
• The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.

Responsibilities

• Manage large amounts of incoming phone calls Generate sales leads.
• Identify and assess customers’ needs to achieve satisfaction.
• Build sustainable relationships and trust with customer accounts through open and interactive communication.
• Provide accurate, valid and complete information by using the right methods/tools.
• Meet personal/customer service team sales targets and call handling quotas.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
• Keep records of customer interactions, process customer accounts and file documents.
• Follow communication procedures, guidelines and policies.
• Take the extra mile to engage customers.

Requirements

• B.Sc in Communication or any equivalent field.
• 3 - 5years of customer service experience, preferably in a call center environment.
• Basic computer proficiency.
• Excellent verbal and written communication skills.