Jobs at Avon HMO

We are looking for a talented and experienced Regional Manager – a self-driven, highly ambitious future business leader who will lead and deliver on our customer acquisition, retention and share of market growth ambitions.

The Regional Manager will have P&L responsibility for driving the performance of the region. Overseeing relationship management, customer experience, as well as sales & business development, the team will all work effectively and harmoniously to ensure the regional office’s productivity is at exceptionally high levels.

Ultimately, this role is responsible for hitting annual targets, building and nurturing relationships, and understanding customer trends, enabling the business to keep growing profitably and maintaining its leadership position.

Duties/Responsibilities

• Develop and execute strategic plans to achieve sales targets and expand our customer base through a thorough understanding of category-specific landscapes and trends.
• Effectively communicate the value proposition through winning proposals, bids, and
• Partner with customers to understand their business needs and objectives, building and maintaining strong, long-lasting customer relationships
• Deliver predesigned product training and other programmes to regional staff
• Partner with marketing, customer service, medical services, as well as other departments to result in a profitable, sustainable and growing business portfolio in the assigned region

 Skills and Attributes

• BA/B.SC degree or equivalent
• Proven 8 – 12 years’ experience in management, out of which 6 years should have been spent in sales management.
• Demonstrate knowledge and experience in financial management and driving financial performance.
• Proven track record of achieving sales growth and delivery of results
• Entrepreneurial approach to business development
• Strong leadership skills, able to evaluate information logically and thoughtfully and to make rational high-level judgements and decisions
• Well-developed negotiation and project management skills
• Excellent written and verbal communication skills
• Displays a self-motivated and driven

Additional Requirements

• Proactive
• Self-motivated
• Able to prioritise workload
• Strong commercial acumen
• Outstanding collaboration skills
• Good leadership and excellent interpersonal skills
• Excellent people management and leadership skills

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This position is responsible for handling customer interactions received via different company channels, logging all requests, enquiries, and complaints, providing resolutions, and transferring enquiries/ complaints to relevant departments for investigation and follow-up. It shall ensure that work ethics are adhered to always and that customers are attended to promptly.

In addition, the representative must conduct job responsibilities in accordance with the Company’s Code of Business Conduct, department policies and procedures, appropriate professional standards and applicable federal laws. The representative is to work under the guidance of the supervisor/manager and carry out instructions as directed.

Duties/Responsibilities

• Handle all incoming calls and emails from Care Providers, Clients, Enrollees, and prospects to resolve every enquiry and complaint in a prompt, courteous and efficient manner.
• Liaise with other departments to obtain information necessary to provide timely feedback to customers; transfer calls to appropriate departments for adequate resolutions
• Log all calls and ensure proper and accurate documentation of all enquiries, requests, complaints, and resolutions.
• Authorise Care Providers to deliver specific care according to the established pre- authorisation guidelines.
• Provide timely and adequate solutions/ answers to queries and complaints, giving prompt updates/ replies after carrying out inquiries/ investigations.
• Follow the laid-down procedure in responding to calls.
• Provide reports and support other departments as necessary.
• Ensure the responsible handling and safety of company equipment while carrying out job functions.
• Escalate cases to provide timely feedback/ resolution to customers.

Skills/Attributes

• Excellent customer service skills
• Very good oral and written communication skills
• Ability to concentrate and pay close attention to detail.
• Good typing skills
• Must be a team player – ability to work effectively and cordially in a diverse team.
• Active listening skills
• Proficiency in the use of Microsoft Office
• Ability to learn quickly and work in a fast-paced environment.
• Strong organisational and time management skills
• Good probing and analytical skills
• Good understanding and interpretation of numerical/ quantitative data.

Education/Experience Requirements

• BSc or HND degree from a recognised institution
• A science or medical background would be an advantage.
• Previous experience in a contact centre or similar environment would be an added advantage.

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The overall tasks and responsibilities of the Corporate Sales Officer include identifying and developing new business opportunities, building and nurturing strong relationships with contacts and prospective clients to drive sales, recruiting and managing a team of Sales Professionals, and ensuring the achievement of budget goals and objectives.

The role also involves contributing to the design and execution of advertising and promotional programs as required, as well as overseeing segment and regional pricing and quotation practices within established guidelines.

Duties/Responsibilities

• Prepare marketing proposals, ensuring products are clearly defined and the supply of marketing materials is adequate.
• Achieve revenue target of assigned business segment; selling the HMO’s products and services through a variety of sales activities (e.g., networking, prospecting, seeking referrals, working marketing leads, etc.), providing and bringing sales activities to a close to meet established revenue targets.
• Achieve other targets as per the budget, including Average Premium, no of accounts, number of enrollees (members), average size of deals, and other key Sales efficiency and productivity tracking ratios as communicated.
• Initiate the sales process by making sales presentations to prospective clients.
• Establish an excellent ongoing working relationship with corporate partners; optimise each contact with new and existing clients, providing them with the highest standard of customer service throughout the sales cycle to maintain existing clientele and attract new ones.
• Develop and execute plans/ initiatives to grow the HMO’s business in the assigned market segments through specific strategies, goals, and acquisition of pertinent segment-specific account information, research market conditions, and competitors in order to remain responsive to clients’ needs.
• Maintain a database of prospective accounts with accurate and relevant records. This is developed from information gathered from own sales activity, as well as the referral and activity reports of subordinates, as well as other staff in the company, and any other sources.
• Provide timely solutions to meet clients’ needs; provide timely information/ feedback to other departments to improve services and enhance the IT system.
• Attend events to generate leads for sales opportunities.
• Responsible for coaching, performance appraisal, and disciplining of subordinate staff in the sales team. Sets and tracks weekly sales goals and calls for the allocated sales team; also coaches, develops, and manages employee performance of the allocated team.
• Manage the activities of subordinates (Account Executives /Sales Associates) to meet and exceed revenue budget and other performance targets as described above.
• Prepare and present weekly activity and performance reports, monthly sales forecasts and performance reviews, quarterly forecasts and performance reviews, quarterly strategic plans, and analysis on achievement of key strategic initiatives.
• Other related duties as directed by the supervisor.

Required Knowledge, Skills, and Abilities 

• Achievement of assigned revenue objectives.
• Proven results in an early-stage, high-growth environment.
• Result-oriented.
• Excellent written and verbal communication skills.
• Excellent presentation and interpersonal skills.
• Proactive
• Problem-solving skills.
• Team player
• Sensitive to time
• Organisational skills for project coordination
• Leadership Skills

Education and Experience

• A university degree – BA or BSc- is required, and post-qualification work experience of at least 6 years.
• At least three years’ experience performing a similar function within the healthcare and managed care sector.
• At least three years in a sales management position, supervising sales executives.
• Minimum of six years of overall experience in Sales/Business developmen