Jobs at Above Lifestyle

Key Roles & Responsibilities
Drink Preparation:

• Mix and serve cocktails, mocktails, and other beverages according to recipes or guest preferences.
• Create signature drinks and contribute to seasonal or promotional beverage menus.
• Ensure consistency in taste, presentation, and quality of every drink served.

Customer Service:

• Engage guests with a welcoming and knowledgeable approach.
• Recommend drinks based on customer preferences and pairings with food.
• Handle guest complaints or feedback in a professional and courteous manner.

Inventory Management:

• Monitor stock levels of liquor, garnishes, and bar supplies.
• Assist with ordering, receiving, and storing inventory.
• Reduce waste and manage costs by following portion control standards.

Bar Hygiene & Safety:

• Maintain cleanliness of bar area, tools, and glassware at all times.
• Follow health and safety regulations, including responsible alcohol service.
• Sanitize workstations and restock supplies during and after shifts.

Team Collaboration:

• Work closely with bartenders, waitstaff, and kitchen staff to ensure smooth service.
• Participate in team meetings and contribute ideas for menu development or service improvements.
• Assist in training junior bar staff or new hires.

Cash & POS Handling:

• Accurately process payments, manage tabs, and ensure all transactions are recorded correctly.
• Balance the cash drawer at the end of the shift, if required.

Requirements

• Proven experience as a mixologist or bartender in a lounge, bar, or restaurant setting.
• Deep knowledge of classic and contemporary cocktails, spirits, and garnishing techniques.
• Excellent customer service and interpersonal skills.
• Creative flair and attention to detail.
• Ability to work under pressure, especially during peak hours.
• Certification in responsible alcohol service is a plus.

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Responsibilities

• Prepare and serve alcoholic and non-alcoholic beverages to customers.
• Maintain cleanliness of the bar area, tools, and glassware.
• Ensure all drinks are made according to recipe and presentation standards.
• Monitor bar inventory and restock when necessary.
• Engage with guests, take orders, and offer drink recommendations.
• Ensure responsible alcohol service and check IDs when required.
• Manage cash and POS transactions accurately.
• Maintain bar opening and closing procedures.

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Key Roles & Responsibilities
Transaction Handling:

• Process customer payments using a POS system (cash, credit/debit cards, transfers, etc.).
• Issue accurate receipts, change, and handle returns or refunds in line with company policy.
• Maintain an accurate cash drawer and reconcile at the end of each shift.

Customer Service:

• Greet customers politely and assist with inquiries or concerns.
• Confirm and process takeout, dine-in, or delivery orders.
• Ensure a smooth and friendly checkout experience.

Order Management:

• Double-check orders before confirming payment to ensure accuracy.
• Collaborate with waitstaff and kitchen to track pending or special orders.
• Relay order issues or delays to customers and resolve complaints promptly.

Record Keeping & Reporting:

• Maintain accurate daily transaction records and submit reports to management.
• Assist with daily sales summaries, receipts balancing, and expense documentation.

Cleanliness & Organization:

• Keep the cashier station clean, organized, and stocked with necessary supplies.
• Ensure all promotional materials and menus are up to date and presentable.

Compliance & Security:

• Follow all cash handling procedures and company financial policies.
• Report suspicious transactions or discrepancies immediately.
• Maintain confidentiality and secure handling of customer data.

Requirements

• Previous experience as a cashier or in a customer-facing role (preferred).
• Basic math skills and proficiency with POS systems.
• Good communication and interpersonal skills.
• Strong attention to detail and organisational abilities.
• Ability to work flexible shifts, including evenings and weekends.

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Responsibilities
Customer Service:

• Greet customers warmly as they arrive.
• Present menus and explain daily specials or promotions.
• Provide recommendations and answer questions about menu items.

Order Management:

• Take accurate food and beverage orders and enter them into the POS system.
• Communicate orders clearly to the kitchen and bar staff.
• Serve food and drinks promptly and professionally.

Table Maintenance:

• Check in with guests to ensure satisfaction and address concerns promptly.
• Refill drinks and attend to guest needs throughout the dining experience.
• Clear plates and clean tables efficiently between courses and after meals.

Billing & Payments:

• Present bills, process payments, and return change or receipts.
• Handle cash and card transactions accurately using the POS system.

Cleanliness & Setup:

• Ensure tables, chairs, and dining areas are clean and properly set.
• Assist with opening and closing duties such as setting tables, folding napkins, and polishing cutlery.

Team Collaboration:

• Work closely with kitchen, bar, and other service staff to ensure smooth operations.
• Support colleagues during busy periods and shift changes.

Compliance & Safety:

• Follow food safety and hygiene standards.
• Adhere to company policies, grooming, and uniform requirements.

Requirements

• Prior experience as a waitress or in customer service (preferred).
• Friendly, outgoing personality with strong communication skills.
• Ability to work in a fast-paced environment and multitask.
• Basic math and POS handling skills.
• Flexibility to work evenings, weekends, and holidays.