Jobs a Ren San & Co.

Job Summary

• The Front Desk / Reception Officer serves as the first point of contact for guests, visitors, and clients at Hilwa Heights Luxury Apartments & Villas.
• This role is responsible for creating a warm, professional, and luxury guest experience while ensuring the smooth coordination of front office operations and guest communication.
• The successful candidate will manage guest check-ins and check-outs, reservations, inquiries, bookings, calls, emails, and day-to-day front desk activities while maintaining a high level of professionalism and customer service.
• The Front Desk Officer will also coordinate with housekeeping, maintenance, kitchen staff, and operations management to ensure apartments are guest-ready and all guest requests are handled efficiently.
• This role requires a highly presentable, eloquent, organised, and service-oriented individual who can multitask effectively, maintain composure under pressure, and represent the brand professionally at all times.

Key Responsibilities
Guest Relations and Customer Service:

• Welcome and attend to guests and visitors professionally.
• Handle guest check-in and check-out processes efficiently.
• Respond to guest inquiries, reservations, and requests promptly.
• Provide accurate information regarding apartment availability, services, and facilities.
• Ensure guests receive exceptional hospitality and customer service at all times.
• Handle complaints and escalate issues appropriately when necessary.

Front Desk Administration:

• Manage incoming calls, emails, WhatsApp messages, and guest correspondence.
• Maintain accurate booking schedules and guest records.
• Process payments, invoices, and related documentation where required.
• Coordinate room allocations and occupancy schedules.
• Ensure the reception and waiting areas remain neat and presentable.
• Maintain confidentiality of guest and company information.

Operational Coordination:

• Liaise with housekeeping regarding room readiness and cleaning schedules.
• Coordinate with maintenance teams on facility-related concerns.
• Communicate operational updates to management and relevant departments.
• Support daily operational activities and administrative tasks.

Performance Expectations

• Professional handling of guests and visitors.
• Accurate management of reservations and guest information.
• Timely response to inquiries and guest concerns.
• Smooth coordination with operational departments.
• Maintenance of luxury hospitality standards at the front desk.

Qualifications and Experience

• OND/HND/Bachelor’s Degree in Business Administration, Hospitality Management, or related field preferred.
• Minimum of 3 years’ experience in front desk, customer service, hospitality, or administrative roles.
• Strong knowledge of Microsoft Office applications and digital communication tools.
• Excellent spoken and written English communication skills.

Candidate Requirements:

• Male or Female.
• Must be highly presentable and well-groomed.
• Strong communication and interpersonal skills.
• Must possess confidence, composure, and professionalism.

Key Skills and Attributes:

• Eloquence and strong communication ability.
• Customer-service orientation.
• Professional appearance and conduct.
• Strong organisational and multitasking skills.
• Attention to detail and accuracy.
• Ability to work under pressure.
• Strong interpersonal skills and emotional intelligence.

Working Conditions:

• Full-time role based in Maitama, Abuja.
• Working hours are 8:30 AM – 6:00 PM.
• Shift flexibility may occasionally be required.
• Fast-paced hospitality environment requiring professionalism and responsiveness.

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Job Summary

• The Housekeeping Staff are responsible for maintaining exceptional standards of cleanliness, hygiene, organisation, and presentation across all apartments, guest rooms, bathrooms, kitchens, and common areas within Hilwa Heights Luxury Apartments & Villas.
• This role is essential to ensuring guest comfort, satisfaction, and overall hospitality experience.
• The successful candidate will ensure that all apartments are properly cleaned, sanitised, fully stocked, and guest-ready at all times while maintaining luxury hospitality standards consistently.
• The Housekeeping Staff will also support laundry operations, inventory handling, and room preparation while ensuring proper care of cleaning equipment, guest property, and facility materials. The ideal candidate must be hardworking, detail-oriented, disciplined, and capable of maintaining quality under pressure.

Key Responsibilities
Cleaning and Room Preparation:

• Clean guest rooms, apartments, bathrooms, kitchens, and common areas thoroughly.
• Change bed linens, towels, and replenish toiletries and guest supplies.
• Prepare apartments before guest arrivals and after guest departures.
• Conduct deep cleaning and sanitation procedures regularly.
• Ensure all rooms remain neat, fresh, and properly arranged.

Laundry and Housekeeping Support:

• Wash, iron, fold, and organise laundry items where necessary.
• Properly handle cleaning materials, linens, and housekeeping supplies.
• Monitor housekeeping inventory and report shortages.
• Ensure proper disposal of waste and maintenance of hygiene standards.

Operational Support:

• Report maintenance issues, damages, or missing items immediately.
• Support quick room turnover during guest transitions.
• Maintain guest privacy and confidentiality at all times.
• Work effectively with front desk and operations teams to ensure room readiness.

Performance Expectations

• Maintenance of excellent cleanliness standards.
• Timely preparation of apartments and guest rooms.
• Efficient room turnover and housekeeping coordination.
• Proper handling of housekeeping supplies and equipment.
• Positive contribution to guest satisfaction and hospitality standards.

Qualifications and Experience

• SSCE qualification minimum.
• Previous housekeeping or hospitality experience is an advantage.
• Knowledge of cleaning procedures and hygiene standards preferred.

Candidate Requirements:

• Must be physically fit and hardworking.
• Ability to work shifts effectively.
• Must be reliable, disciplined, and detail-oriented.

Key Skills and Attributes:

• Strong attention to detail.
• Time management and efficiency.
• Reliability and punctuality.
• Ability to follow instructions.
• Professional conduct and teamwork.
• High standards of cleanliness and organisation.

Working Conditions:

• Full-time shift-based role.
• One day off weekly.
• Requires physical activity, movement, and flexibility.
• Fast-paced hospitality environment requiring consistency and attention to detail.