Job Vacancies at Greengates Group Limited

Key Account Manager Job Summary

The key account manager is responsible for handling the most important customers’ accounts in the company. These accounts make up the highest percentage of company income, and the key account manager must build and maintain a strong relationship with the customers. He will be the lead point of contact for all key customers’ matters, anticipate the customers’ needs, work within the company to ensure deadlines for the customers are met, and help the customers to succeed. The key account manager will also bring in new business from existing customers or contacts and will develop new relationships with potential customer within his/her area of coverage.

Key Account Manager Duties and Responsibilities

• Developing a solid and trusting relationship between major key customers  and the company
• Resolving key customers issues and complaints
• Developing a complete understanding of key account needs
• Anticipating key account changes and improvements
• Managing communications between key customers and internal teams
• Managing account team assigned to each customers
• Strategic planning to improve customers results
• Negotiating contracts with the customers and establishing a timeline of performance
• Establishing and overseeing internal budgets with the company and external budgets with the customers
• Working with design, sales team, creative, advertising, logistics, managers, marketing, and team members from other departments dedicated to the same customers account to ensure the highest quality of materials are being produced and all customers’ needs met
• Collaborating with the sales team to maximize profit by up-selling or cross-selling
• Planning and presenting reports on account progress, goals, and quarterly initiatives to share with team members, stakeholders, and possible use in future case studies or company training
• Meeting all customers’ needs and deliverables according to proposed timelines
• Analyzing customers data to provide customer relationship management
• Expanding relationships and bringing in new customers

Key Account Manager Skills Requirements and Qualifications

• Able to multitask, prioritize, and manage time efficiently
• Goal-oriented, organized team player
• Encouraging to team and staff; able to mentor and lead
• Self-motivated and self-directed
• Excellent interpersonal relationship skills
• In-depth understanding of company key customers and their position in the industry
• Eager to expand the company with new sales, customers, and territories
• Able to analyze data and sales statistics and translate results into better solutions
• Bachelor’s degree in marketing, business administration, sales, or relevant field; Master’s degree preferred
• 7 to 12  years’ previous work experience in sales, management, key account management, or relevant experience
• Excellent verbal and written communication skills; must be a listener, a presenter, and a people-person
• Basic computer skills, and experience with other customized software and the Microsoft Office Suite, with emphasis on superior Excel skills.
• Strong negotiation skills, with ability follow-through on customers contracts
• Ability to multitask and manage more than one customers account
• Proven results of delivering customers solutions and meeting sales goals

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PURPOSE:Manage the day to day Human Resources and Administrative activities for the company, Oversee the recruitment, retention, compliance, compensation, benefits, training and development and administrative function.

General Description [Weekly/quarterly duties]

Recruitment and Retention

• Develop and oversee recruitment processes
• Place adverts for job vacancies, participate in interviewing candidates and ensure that documentation is collected, recorded and field
• Provide a conducive work environment to ensure employee retention

 Compliance and Record Keeping

• Manage timesheets for all office
• Ensure each employees records are properly kept
• Facilitate Job analysis and Update job descriptions
• Payroll and Budget
• Coordinate with Head of Account in the preparation of monthly payroll taking into account absenteeism and lateness in compliance  with the company’s handbook
• Review employees payment for accuracy and compliance with Labor Laws

Administration

• Write weekly and monthly HR & Admin Reports
• Advise on appropriate staffing
• Ensure smooth running of all administrative functions including vehicle maintenance, logistic, security and facility management
• Supervise all travel and hotel managements for staff
• Performance Appraisal, Training and Development
• Oversee the coordination and implementation of staff performance reviews
• Evaluate the need for employee training and development and make recommendations

Employee Relations

• Work with management to resolve employee relations issues
• Investigate employee relations issues & work to ensure human resources related decisions are consistent and fair.

Minimum Requirement

• 8-10 years’ experience including working knowledge of Human Resources and Administration
• Professional certification in CIPM, SHRM etc.
• BSC or HND in relevant discipline
• Relevant experience in HR software
• Proficiency in Microsoft Office
• MSC or MBA will be an added advantage

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PURPOSE:Customer Service Officer would be responsible in providing services to the customer and resolving any service problem; assist the sales team in achieving their objectives.

General Description [Weekly/quarterly duties]

• Maintain an update of clients/customers contact details for regional offices
• Monitor marketing and sales activities in all regional office assigned to
• Ensure that the regional offices receive all necessary support needed to carry out their duties effectively and efficiently at all time.
• Follow up with the regional offices in ensuring that their weekly and monthly stock balances are received promptly for shipment plan in line with the shipment calendar.
• Ensure that the regional offices monthly hardcopy returns (invoices, waybills, cash receipt etc.) are received promptly and checked properly.
• Ensure prompt payment confirmation on daily basis
• Plan shipment to the regional offices in line with the review with the BDM.
• Ensure that customer (Internal, external, and regional customers) receive prompt Service
• Monitor shipment arrangement and loading into the trucks to ensure accuracy with the support of the operations executive.

Minimum Requirement

• Minimum of Two (2) years working experience
• HND/BSC in any relevant discipline
• Proficiency in Microsoft Office
• An additional Nigerian language will be an added advantage