Customer Service officer/Sales at Greengates Group

PURPOSE:Customer Service Officer would be responsible in providing services to the customer and resolving any service problem; assist the sales team in achieving their objectives.

General Description [Weekly/quarterly duties]

• Maintain an update of clients/customers contact details for regional offices
• Monitor marketing and sales activities in all regional office assigned to
• Ensure that the regional offices receive all necessary support needed to carry out their duties effectively and efficiently at all time.
• Follow up with the regional offices in ensuring that their weekly and monthly stock balances are received promptly for shipment plan in line with the shipment calendar.
• Ensure that the regional offices monthly hardcopy returns (invoices, waybills, cash receipt etc.) are received promptly and checked properly.
• Ensure prompt payment confirmation on daily basis
• Plan shipment to the regional offices in line with the review with the BDM.
• Ensure that customer (Internal, external, and regional customers) receive prompt Service
• Monitor shipment arrangement and loading into the trucks to ensure accuracy with the support of the operations executive.

Minimum Requirement

• Minimum of Two (2) years working experience
• HND/BSC in any relevant discipline
• Proficiency in Microsoft Office
• An additional Nigerian language will be an added advantage