Job Vacancies at Fiberone Broadband

Job Details

• Receives calls/emails/chats and responds within SLA
• Ensures FCR for level 1 supports
• Escalates all level 2 supports to ISM within 10mins of receipt if unable to resolve at first level
• Ensures schedule adherence
• Follow up with escalated support and ensure it is further escalated to shift supervisor if unable to receive feedback after 3hours
• Ensures customers requiring lost days are duly filled on eservice/tracker promptly and follow up done
• Ensures quality score of 90% is achieved
• Must attend daily pep-talks
• Must be punctual at work
• Must be able to complete all assigned tasks daily
• Must be able to work shifts (public holidays, weekends)

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Job Details

1. Installation: Set up and install fibre optic cables, connectors, and related equipment in both residential and commercial settings.
2. Maintenance: Perform routine maintenance on fibre optic networks to ensure optimal performance.
3. Troubleshooting: Diagnose and resolve issues related to fibre optic connections, including signal loss, cable damage, and connectivity problems.
4. Testing: Use specialized tools and equipment to test the integrity and performance of fibre optic cables and connections.
5. Documentation: Keep accurate records of installations, repairs, and maintenance activities.
6. Customer Support: Provide technical support and guidance to customers, ensuring their fibre services are functioning correctly.
7. Safety Compliance: Adhere to all safety regulations and best practices when working in the field.