Case Management Agent at FiberOne Broadband December, 2024

Oops! It seems this job from FiberOne Broadband has expired
View current and similar jobs using the button below

View All Latest Jobs Today

- Case Management Agent at FiberOne Broadband
- View Jobs in ICT / Telecommunication / View Jobs at FiberOne Broadband
Posted: Dec 4, 2024

Deadline: Dec 13, 2024
- Save
- Email
- @gmail.com
- @yahoo.com
- @outlook.com
Fiber means better, faster Internet Our Home fiber (FTTH) service offers you the fastest home internet at a cheap rate. Enjoy a whole new way of connecting to and streaming music, movies, Skype and gaming. Not only do we ensure you get the speed you pay for, but it stays reliably fast – even during peak times. Blazing fast connectivity without breaking th...
Read more about this company

Case Management Agent
- Job Type Full Time
- Qualification BA/BSc/HND
- Experience 1 - 3 years
- Location Lagos
- Job Field Customer Care
- Salary Range ₦100,000 - ₦150,000/month
Job Details
- Receives calls/emails/chats and responds within SLA
- Ensures FCR for level 1 supports
- Escalates all level 2 supports to ISM within 10mins of receipt if unable to resolve at first level
- Ensures schedule adherence
- Follow up with escalated support and ensure it is further escalated to shift supervisor if unable to receive feedback after 3hours
- Ensures customers requiring lost days are duly filled on eservice/tracker promptly and follow up done
- Ensures quality score of 90% is achieved
- Must attend daily pep-talks
- Must be punctual at work
- Must be able to complete all assigned tasks daily
- Must be able to work shifts (public holidays, weekends)
Check how your CV aligns with this job

Method of Application

Interested and qualified candidates should forward their CV to: careers@fob.ng using the position as subject of email.

Build your CV for free. Download in different templates.
Apply Now
Share
- Save
- Email
- Report
Send your application

Your Name Your Email Your Phone Number Your Current Location Subject of your Application Your cover letter
Attach your CV/Doc

View All Vacancies at FiberOne Broadband Back To Home
View Current vacancies at FiberOne Broadband

Jobs You Might Be Interested in

Related Companies Hiring Now

View Hot Nigerian Jobs Today »

Career Advice

AI's Impact on Jobs and Organisations (Nigeria report) This report examines the extent to which AI is affecting jobs and organisations in Nigeria. It brings together perspectives from HR professionals and managers across different industries.
30 Contract Staffing Risks That Could Get Your Company Sued This piece outlines 30 contract staffing risks that have real legal consequences under Nigerian law. If you are a business owner, HR professional, or staffing agency operator, you will find this highly valuable.
10 Steps to Building an Effective Talent Pipeline Learn how to keep a list of good candidates ready in advance, before a role becomes vacant. Discover step by step the process of building a talent pipeline that works.
2026 / 2027 NEPL / OERNL Joint Venture Tertiary Scholarship Scheme (National Merit Award) The NEPL/OERNL Joint Venture in pursuance of its Corporate Social Responsibility invites suitably qualified applicants for its 2026/2027 Tertiary Scholarship Scheme, commencing Tuesday, March 3, 2026, and concluding on Wednesday, April 1, 2026. For applicants from Non-Host/Transit Communities

View All Career Advice

Send this job to a friend

Did you notice an error or suspect this job is scam? Tell us.

Case Management Agent at FiberOne Broadband

Case Management Agent

Method of Application

Send your application

Related Companies Hiring Now

Career Advice

Send this job to a friend

Did you notice an error or suspect this job is scam? Tell us.

Case Management Agent at FiberOne Broadband

Case Management Agent

Method of Application

Send your application

Related Companies Hiring Now

Career Advice

Subscribe to Job Alert