Case Management Agent at FiberOne Broadband December, 2024

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- Case Management Agent at FiberOne Broadband
- View Jobs in ICT / Telecommunication / View Jobs at FiberOne Broadband
Posted: Dec 4, 2024

Deadline: Dec 13, 2024
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Fiber means better, faster Internet Our Home fiber (FTTH) service offers you the fastest home internet at a cheap rate. Enjoy a whole new way of connecting to and streaming music, movies, Skype and gaming. Not only do we ensure you get the speed you pay for, but it stays reliably fast – even during peak times. Blazing fast connectivity without breaking th...
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Case Management Agent
- Job Type Full Time
- Qualification BA/BSc/HND
- Experience 1 - 3 years
- Location Lagos
- Job Field Customer Care, Success and Service
- Salary Range ₦100,000 - ₦150,000/month
Job Details
- Receives calls/emails/chats and responds within SLA
- Ensures FCR for level 1 supports
- Escalates all level 2 supports to ISM within 10mins of receipt if unable to resolve at first level
- Ensures schedule adherence
- Follow up with escalated support and ensure it is further escalated to shift supervisor if unable to receive feedback after 3hours
- Ensures customers requiring lost days are duly filled on eservice/tracker promptly and follow up done
- Ensures quality score of 90% is achieved
- Must attend daily pep-talks
- Must be punctual at work
- Must be able to complete all assigned tasks daily
- Must be able to work shifts (public holidays, weekends)
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Interested and qualified candidates should forward their CV to: careers@fob.ng using the position as subject of email.

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Case Management Agent at FiberOne Broadband

Case Management Agent

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