Job Vacancies at Fadac Resources

Our client is a Telecommunication and Information Technology company looking to revolutionize broadband access in Nigeria. Due to expansion, they are in need of a CUSTOMER SERVICE/ ADMINISTRATIVE MANAGER.

Job Responsibilities

• Liaising with clients, both proactively and reactively, most commonly taking bookings over the telephone and responding to calls.
• Team calendar and diary management
• Conducting investigations to verify and resolve customer complaints
• Perform accounting tasks, including invoicing and budget tracking
• Schedule meetings and travel arrangements for senior members of the company
• Minute taking of meetings
• Delegating tasks while ensuring that all speed, service and quality guidelines are achieved.
• Quality control - Performing routine and random inspections of the jobs to assess the quality of work and make sure our standards and customer satisfaction levels are kept high.
• You will be responsible for liaising with clients regularly so you must be a clear and confident communicator with good call handling and interpersonal skills.
• Liaising and managing vendors
• Able to complete complex administrative tasks with minimal supervision
•  Facilitating and supporting new staff training.
• Ad hoc duties as required to support the company and grow the brand.

Job Requirements

• 2+ years of hands-on administrative experience in an office environment
• Proficiency in MS Word, MS Excel and MS Outlook a must
• Knowledge of operating standard office equipment – Photocopier, scanner, printer
• Excellent communication skills – written and verbal
•  Ability to prioritize projects and strong problem-solving skills
•  Good research skills and attention to detail
•  Strong sense of urgency and problem-solving skills.

go to method of application »

Our client is a leading player in the electronics and home appliances industry in Nigeria. Specializes in the distribution and sales of electronic products from major brands with branches nationwide. Due to expansion, they are currently in need of an E-Commerce Manager.

 Job Responsibilities.

• Responsible for all product listing and content development
• Sourcing all pictures and content from product managers/Marketing dept./ digital team
• Effectively manage 3rd party portal seller centre (JUMIA/ KONGA/ SME MARKET HUB/ STERLING ONE PAY, etc)
• Engage with Digital Marketing team to enhance the performance of all seller centre platforms
• Engage with Web designing team for picture and graphic editing.
• Manage end to end order cycle management process for all e-commerce orders.
• Follow-up on payment and reconciliation for all e-commerce orders
• Timely update of stock availability for all listed products.
• Price analysis via all e-commerce portals.
• Managing customers queries and feedback for service and returns.
• Management MIS and reports. 

Job Requirement.

• A degree in Digital Marketing or a solid background in digital marketing.
• Minimum of 2 years’ experience in similar position/capacity.
• Understand and develop sources of traffic (& the factors that influence it): email, SEO, PPC, affiliates, social media, catalogues etc.
• In-depth understanding of web designs and basic graphic design
• Must possess strong analytical skills.