Customer Service / Administrative Manager at Fadac Resources

Our client is a Telecommunication and Information Technology company looking to revolutionize broadband access in Nigeria. Due to expansion, they are in need of a CUSTOMER SERVICE/ ADMINISTRATIVE MANAGER.

Job Responsibilities

• Liaising with clients, both proactively and reactively, most commonly taking bookings over the telephone and responding to calls.
• Team calendar and diary management
• Conducting investigations to verify and resolve customer complaints
• Perform accounting tasks, including invoicing and budget tracking
• Schedule meetings and travel arrangements for senior members of the company
• Minute taking of meetings
• Delegating tasks while ensuring that all speed, service and quality guidelines are achieved.
• Quality control - Performing routine and random inspections of the jobs to assess the quality of work and make sure our standards and customer satisfaction levels are kept high.
• You will be responsible for liaising with clients regularly so you must be a clear and confident communicator with good call handling and interpersonal skills.
• Liaising and managing vendors
• Able to complete complex administrative tasks with minimal supervision
•  Facilitating and supporting new staff training.
• Ad hoc duties as required to support the company and grow the brand.

Job Requirements

• 2+ years of hands-on administrative experience in an office environment
• Proficiency in MS Word, MS Excel and MS Outlook a must
• Knowledge of operating standard office equipment – Photocopier, scanner, printer
• Excellent communication skills – written and verbal
•  Ability to prioritize projects and strong problem-solving skills
•  Good research skills and attention to detail
•  Strong sense of urgency and problem-solving skills.