Job Vacancies at Chef Eros & Co

Overview:

As the Event Manager, you will be responsible for the overall co-ordination of events and all event personnel. Ensuring clients expectations are exceeded , events are cost- effective, paying attention to budget and time constraints.

ROLES AND RESPONSIBILITIES

• Conduct short and long-term planning and management for events and sales.  

• Train, supervise and work with all event staff, to solicit and book banquet and catering functions, as well as the planning, merchandising and execution of the functions.

• Plan all events from start to finish according to client's requirements, target audience and objectives.

• Lead event team to build long-term, value based customer relationships that enable achievement of sales objectives.

• Recommend, develop and implement effective marketing plans for generating event revenues.

• Maintain or exceed budgeted sales and profits in all event areas.

• Prepare budgets and ensure adherence.

• Source and negotiate with vendors and suppliers for event.

• Ensure all production items and stock items are prepared on  time and properly accounted for.

• Ensure complete clearing and return of all relevant stock items.

• Follow up and provide adequate stock-taking for all event supplies.

• Lead all phases of the event department, including but not limited to sales, planning, marketing, servicing and administrative procedures.

• Provide timely feedback on each event.

• Ensure strict compliance with all company policy and procedures.

KEY PERFORMANCE INDICATORS

• Overall customer/ client satisfaction.

• Full accountability of resources used at event.

• Profitability of event/ minimal losses.

• Cost management.

• Regular feedback on event processes.

• Team work and co-operation of event staff.

• Creativity and innovation of events and department.

SKILLS AND EXPERIENCE

• Demonstrate ability to effectively interact with people of diverse socioeconomic, cultural, disability, and ethnic backgrounds.

• Entrepreneurial drive and spirit.

• Ability to work with minimal or no supervision

• Effective in providing exceptional customer service.

• Clear concise written and verbal communication skills.

• Excellent organizational, interpersonal, and administrative skills.

• Previous experience in event/catering management.

• Proficient  in Microsoft Word and Excel.

• Degree in the Hotel/ Hospitality or any related field.

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ROLES AND RESPONSIBILITIES 

• Creating bills for customers.

• Daily operation of the cash register.

• Processing credit card payments. 

• Confirmation of customers payment.

• Accepting cash payments and making change and using a point of sale (POS) system for transactions. 

• Helping resolve customer complaints and maintaining knowledge of the menu and sales policies. 

• Daily account reconciliation and account closing and ensuring no shortage or overage is made. 

• Respond to customer inquiries, issue receipts, and record customer suggestions.

• Receive customers with a smiling and welcoming attitude

• Processing customer payments.

• Meet with restaurant staff to review daily specials, changes on the menu and service specifications for reservations (e.g. parties).

• Detects errors arising out of wrong input of orders by the waiters, barmen and customer representatives.

• Reporting cases of fraudulent acts to the Finance Manager.

SKILLS, EXPERIENCE AND QUALIFICATIONS REQUIRED

• OND/Diploma with experience in food service or retail is helpful, and basic math, customer service, and communication skills are essential.

• Effective communication and active listening skills for conversing with guests

• Impeccable customer service skills and social perceptiveness

• Ability to evaluate customer satisfaction and responsiveness

• Oriented toward serving others and helping customers

• Accountability in processing customer payments

• Physical stamina to stand for long periods of time

• Strong time management and organizational skills

• Good mathematical skills.

Salary: N50,000

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ROLES AND RESPONSIBILITIES 

• Serve customers by providing our products and service information and resolving product and service problems.

• Interact with customers to offer guidance, point out our product packages and assist them in making purchasing decisions.

• Handle customer phone calls and emails in a polite, professional, and prompt manner.

• Attract potential customers by answering product and service questions and suggesting information about other products and services.

• Maintain in-depth product knowledge to provide customers with the best, most accurate information possible.

• Operate a cash register or payment system to collect payments and process transactions for customer purchases.

• Maintain customer records by updating account information.

• Resolve product or service problems by clarifying the customer complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment and following up to ensure resolution.

• Ensure cleanliness of all customer-facing areas to maintain a positive business reputation.

• Behave respectfully and professionally to reinforce and elevate the business reputation and brand.

SKILLS, EXPERIENCE AND QUALIFICATIONS REQUIRED.

• Excellent verbal and written communication skills.

• Excellent interpersonal communication skills, with an emphasis on negotiation and persuasion techniques

• Ability to work accurately with attention to details in a high volume sales environment.

• Customer-oriented attitude with a passion for providing exceptional service

• Analytical and mathematical capabilities to manage money, as well as set, analyze, and meet sales targets.

• Ability to multitask, prioritize, and thrive in a fast-paced and target-driven environment.

• 1-2 years of experience as a customer service executive.