Customer Service Representative at Chef Eros & Co

ROLES AND RESPONSIBILITIES 

• Serve customers by providing our products and service information and resolving product and service problems.

• Interact with customers to offer guidance, point out our product packages and assist them in making purchasing decisions.

• Handle customer phone calls and emails in a polite, professional, and prompt manner.

• Attract potential customers by answering product and service questions and suggesting information about other products and services.

• Maintain in-depth product knowledge to provide customers with the best, most accurate information possible.

• Operate a cash register or payment system to collect payments and process transactions for customer purchases.

• Maintain customer records by updating account information.

• Resolve product or service problems by clarifying the customer complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment and following up to ensure resolution.

• Ensure cleanliness of all customer-facing areas to maintain a positive business reputation.

• Behave respectfully and professionally to reinforce and elevate the business reputation and brand.

SKILLS, EXPERIENCE AND QUALIFICATIONS REQUIRED.

• Excellent verbal and written communication skills.

• Excellent interpersonal communication skills, with an emphasis on negotiation and persuasion techniques

• Ability to work accurately with attention to details in a high volume sales environment.

• Customer-oriented attitude with a passion for providing exceptional service

• Analytical and mathematical capabilities to manage money, as well as set, analyze, and meet sales targets.

• Ability to multitask, prioritize, and thrive in a fast-paced and target-driven environment.

• 1-2 years of experience as a customer service executive.