Job Vacancies at a Telecommunications Firm - Phillips Outsourcing Services Nigeria Limited

Job Responsibilities

• Resolution of trouble tickets raised by NOC / Customer / LNOC Teams
• Fault management on all NEs and follow up with support in case of escalated cases.
• Node Health Checks
• Analysis of Network performance issues
• Implement network changes as per the CR process
• Support new Network node integrations and Acceptance.
• Ensure current license and software versions are suitable for the present network requirement.
• Able to verify and execute the plan provided by planning team.
• Capacity management and reporting in case of possible breach in capacity.
• Actively participate in CS Core Network element acceptance test for handover between delivery and MS/ Customer
• Liaise with 3rd Party Suppliers / Vendors for resolution of the Faults / Problems needing vendor support.
• Investigation & optimization activities to improve the network quality indicators
• Validating and maintaining the Known Error Database (KEDB) for CS Core Nodes.
• Identify root cause of Priority 1 and Priority 2 Incidents and recommend appropriate resolution action and other events that Customer identifies as requiring Root Cause Analysis (RCA).

Key Qualifications and Requirements

• Bachelor level, in Engineering (IT, Telecom)
• 3-5 years’ experience
• Knowledge of Managed Service telecom operations practice
• Knowledge sharing and collaboration skills
• English skills
• Delivering results & meeting customer expectations
• Analyzing
• Working with people
• Creating & innovating
• Applying expertise & technology.

Salary
N400,000 - N600,000 monthly.

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Industry: Telecommunications

Job Responsibilities

• Pof Isolation,
• Support MW Active issue
• Support Quality issue (PLA, XPIC and IPDCN)
• Support FMEs on all Active issues

Key Skills and Qualifications

• Bachelor level, in engineering (IT, Telecom and related field)
• 3-5 years experience
• Very good knowledge of SOEM. Huawei NCE/U2000 and NSP
• Very good understanding of basic IP technologies and Routing Protocols( BGP/MPLS/IS-IS/OSPF)
• Very good understanding of Ethernet, packet and pdh/sdh service provisioning and troubleshooting
• (ELAN/PDH/SDH)
• Good understanding of Microwave link management and troubleshooting (RTN/MLTN/UBT/MPT)
• Basic Knowledge and skill of Huawei and Nokia routers (ATN/CX/NE40/SAS-K/SAS-M)
• Good knowledge of Packet loss analysis

Additional Requirements:

• Knowledge sharing and collaboration skills
• English skills
• Delivering results & meeting customer expectations
• Analyzing
• Working with people
• Creating & innovating
• Applying expertise & technology

Salary

• N350,000 - N600,000 monthly

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Job Responsibilities

• Train local BO Engineers to improve Transmission troubleshooting, Optimization and Reporting Skills
• Provided quality support to the firm's TX Planning to reduce planning related issues, improve network quality and customer perception
• Provide quality support to the Project team on swap projects, network upgrade and others.
• Engaged in daily optimization escalations from NPM/Customer and provide updates, direction and resolution
• Provision of on demand reports to senior management, such as governance slides, network audits etc.
• FO NOC support such as alarm reporting/monitoring templates and other supports on-demand.
• Configuration Audits on IP Nodes
• Secure the maintenance objects of about 5000 Aviat MW device.

Key Qualifications and Requirements

• Bachelor level, in Engineering (IT, Telecom)
• 3-5 years experience
• TX optimization
• TX Congestion Reports
• MW KPI Improvement
• Configuration Audit and Optimization
• Redundancy Audit
• Knowledge of Managed Service telecom operations practice
• Knowledge sharing and collaboration skills
• English skills
• Delivering results & meeting customer expectations
• Analyzing
• Working with people
• Creating & innovating
• Applying expertise & technology.

Salary
N400,000 - N700,000 monthly.

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Job Responsibilities

• Responsible for 2/3/4G sites integration,antenna cutover,KPIs monitor and SSV acceptance
• Able to optimize the KPIs of 3G CSSR, HOSR, CDR, etc; Able to do Coverage, Admission, Handover, RTWP, Throughput, Neighbor, PSC optimization indepently
• Wireless issue optimization: handover successful rate,drop call rate,throughput optimization etc
• Writing site level/cluster level/whole network KPI report and clarification.

Job Requirements and Skills

• Bachelor's Degree or above in Telecommunications, Computer Science, Engineering
• 3 - 10 years relevant work experience
• Basic understanding of telecom technology
• Excellent relationship building, active listening and presentation skills
• Knowledge of Telecomms
• Communication Major, Electronic Major
• Familiar with ZTE products, NetNumen operation and RF parameters
• Good skills with DT software operation and report export such as Actix,Nemo etc.
• Good at teamwork,communication and strong learning skills and posivation.

Salary
N350,000 - N600,000 Monthly.

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Job Responsibilities

• Service affecting alarm to the region
• S1 issue report/TX drop on LTE
• TDM to IP Migration
• L2-L3 Migration
• Support in resolution of site down
• Cell outage report and resolution
• SHO acceptance
• Sleeping Cell fault
• CCT support.

Key Qualifications

• Bachelor level, in engineering (IT, Telecom)
• 3 - 5 years experience
• RAN product > L1/L2;
• Knowledge: NOC process(incident handling process/CR/PT,) network products knowledge

Additional Requirements:

• Knowledge of Managed Service telecom operations practice.
• Knowledge sharing and collaboration skills
• English skills
• Delivering results
• Analyzing
• Working with people
• Creating & innovating
• Applying expertise & technology.

Salary
N350,000 - N500,000 monthly

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Job responsibilities

L1/L2:

• Routine network analysis including redundancy checks
• Service provisioning on new services ;
• Manage RSG configurations and L2 Operations support
• Change management and support operations, such as migration, and expansion;
• Routine maintenance task, such as license check and distribution.
• Customer engagement ;
• Spares management and validation / Approvals;
• Project support (Add On Sales）
• ATP

L3:

• Network redundancy management;
• Network redesign;
• Capacity provisioning and expansion;
• CR MOP design and review;
• L3 fault management;
• Quality assurance;
• Support project configuration

Key Qualifications

• Bachelor level, in Engineering (IT, Telecom)
• 3 - 5 years’ experience

Additional Requirements:

• Knowledge of Managed Service telecom operations practice
• Knowledge sharing and collaboration skills
• English skills
• Delivering results & meeting customer expectations
• Analyzing
• Working with people
• Creating & innovating
• Applying expertise & technology

Salary
N350,000 - N600,000 / Month.

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Job Responsibilities

• Oversees the activities of the Report/Data analysts and ensures the efficient execution of their duties and ensure set KPI's are achieved
• Oversees and conducts the conversion of data into insights that will lead to informed business decisions
• Liase with stakeholders and the Project team to get Reports and Analysis requirements
• Develops clear and well-structured analytical plans and analyzes large data-sets
• Identifies, communicates, and endeavors to resolve data gaps that impact the fulfillment of the business’s functional requirements
• Develops logical and conceptual data flows that are in support of project requirements and guides various business departments in appropriate and effective use of data.
• Ensure OWS data get align with quality data teams on daily basis
• Highlight the gap in the network, break down to regional state territory and site level
• Timely follow up with the issue related to quality as well as tools
• Timely delivery for all report (Governance meeting slide, CTO meeting report, COO report, ADHOC report……).

Required Skills and Qualifications

• Bachelor's Degree or above in Telecommunications, Computer Science, Engineering
• Certifications in Data Science related field
• Basic understanding of telecom technology
• Able to understand customers’ business, Analyze customer needs / requirements, challenges and expectations.
• Excellent relationship building, active listening and presentation skills.
• Good usage of Ms-Office Suite
• Knowledge of Telecomms
• Analytical skill and ability to highlight issues in time
• Big data analysis ability
• Team management skills and ability
• Proactive attitude.
• Quality Check and Report effectiveness
• Report Automation and Optimization.

Required Experience:

• At least 4 years experience in Telecommunications company would be preferable.
• Be familiar with Telecom policies and regulations for the ICT Industry (Wireless, Wireline, IP, RAN, Data center, Cloud, Managed services).

Additional Requirements:

• Strategic thinker and able to adapt new technologies
• Mature and positive attitudes; strong sense of quality; able to work well in a fast-paced, multi-culture dynamic environment.
• Excellent written, oral and listening skills in English Language
• Be able to accept high pressure
• Presentation skills;
• Communication skill and Team working;
• Office skills in advanced level (Excel, PowerPoint, Word).

Salary
N400,000 - N700,000 / month.