Job Vacancies at 9mobile Nigeria

Job: IRC4341

Job Summary

• Execute 9mobile's Strategic Partners and specialized channel strategies, ensure proper execution of all specialized channel strategies and provide operational directives to manage the SME and channels business team.

Principal Functions

• Develop account management plans for key major 9mobile Enterprise Strategic Partners (ESPs) and Specialized Channel Partners (SCPs) including retention, sales and revenue growth plans.
• Develop sales strategy and plan for the SME and online channel
• Allocate accounts/territories, targets to ESPs, SCPs and Account Managers for SME and Specialized Channel
• Identify and recommend appropriate training interventions for ESPs, SCPs and Account Managers for SME and Online Channels
• Discharge all administrative duties that will enable the seamless functioning of the SME channel
• Plan promos and manage incentive issues for ESPs and SCPs
• Manage the hiring and management of ESPs and SCPs nationwide
• Ensure all allocated targets to channel are met
• Ensure call plans are adhered to
• Ensure maintenance of accurate database of all ESPs and SCPs
• Carry out other assignments as directed by Director, Enterprise Segment.

Educational Requirements

• Bachelor's Degree in Social Sciences, Arts, Science or Humanities. M.Sc. or MBA will be an advantage
• Excellent communications skills, good Knowledge of Microsoft Excel, Microsoft word & PowerPoint
• 6 - 8 years work experience with at least two in a supervisory role
• Work experience in channel Management, distribution, Sales and territory Management Experience, Customer and Account Management.

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Job: IRC4344
Location: Port Harcourt, Rivers

Job Summary

• Assist in the achievement of defined enterprise SME sales target in assigned region/industry/sector and maintain relationships with existing Enterprise Strategic Partners (ESPs).

Principal Functions

• Assist in ensuring adherence to periodic SME sales plan.
• Manage / maintain assigned ESPs while ensuring acquisition of new ESPs and overall achievement of assigned sales targets.
• Maintain accurate and up to date sales records/documentation for SMEs including prospect sheets, ESP and customer database and funnel analysis.
• Possess detailed technical knowledge of specifications and usage of EMTS's product spectrum.
• Assist in the identification of new sales prospects (in assigned sector), develop periodic prospect list to facilitate customer sourcing for ESPs
• Ensure sales administrators of ESPs consistently adhere to standard customer service policies in their interactions with 9Mobile customers.
• Process ESP / customer orders and follow-up with distribution team to ensure prompt product delivery in line with organisational policies.
• Log and address ESP complaints; escalate appropriate issues and follow-up with relevant personnel to ensure proper resolution.
• Liaise with relevant unit / team / function in carrying out all relevant activities.
• Attend team / divisional / departmental meetings as required and assist in the preparation of relevant presentations and proposals.
• Provide guidance and manage the performance of subordinates.
• Prepare / compile agreed periodic activity and performance reports for the attention of the Manager, Corporate& SME Sales
• Perform any other duties as assigned by the Manager, Corporate & SME Sales.

Educational Requirements

• First degree or its equivalent in a relevant discipline.
• Minimum of three (3) to five (5) years relevant work experience.

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Job: IRC4340

Job Summary

• Develop and implement Key Account management strategies in 9mobile's major and strategic accounts.

Principal Functions

• Manage the day to day coordination of the Business Account Managers to deliver specified KPIs
• Develop strategies and plans to drive deeper adoption of 9mobile's product and services across all solution spectrum, in 9mobile key business accounts
• Develop sales and account plans to harness, cross and up selling opportunities in key business accounts
• Plan and execute strategies to grow usage revenue to meet revenue target in key business accounts
• Meet sales and revenue target in key managed accounts
• Develop channels and modalities forgathering local and international intelligence of competitions'  activities and emerging trends within managed sector or industry
• Develop standard plans to drive excellent customer service to managed accounts
• Develop customer support structures to manage issues emanating from account
• Coordinate all administrative duties that will enable the seamless functioning of managed accounts
• Develop standard plans for the Identification of solution and revenue opportunities and coordinate solution team in developing apt product and services to meet such needs
• Drive strategies for the establishment and maintenance of appropriate communication channels with accounts,
• Develop reporting guidelines and formats and produce appropriate reports and data analysis to manage key business accounts
• Manage and Coordinate respond to all local and international Group bids
• Manage debt collection across all Key business accounts
• Manage all account and bill reconciliations across all key business accounts
• Coordinate activities of key business accounts across all verticals
• Work closely with the BI/CVM team to generate account analysis for management's business decisions

Educational Requirements

• First Degree or equivalent. Additional business degrees will be an advantage
• Six years Account Management experience, two of which must have been spent at least as a team supervisor
• Excellent management and business analytical skills
• Demonstrate ability to drive business development
• Ability to provide leadership and direction to all support functions, in the effort to deliver excellent customer service to major customers
• Customer management experience
• Sales Management experience.