Manager, Key Accounts at T2 (Formerly 9Mobile)

Job: IRC4340

Job Summary

• Develop and implement Key Account management strategies in 9mobile's major and strategic accounts.

Principal Functions

• Manage the day to day coordination of the Business Account Managers to deliver specified KPIs
• Develop strategies and plans to drive deeper adoption of 9mobile's product and services across all solution spectrum, in 9mobile key business accounts
• Develop sales and account plans to harness, cross and up selling opportunities in key business accounts
• Plan and execute strategies to grow usage revenue to meet revenue target in key business accounts
• Meet sales and revenue target in key managed accounts
• Develop channels and modalities forgathering local and international intelligence of competitions'  activities and emerging trends within managed sector or industry
• Develop standard plans to drive excellent customer service to managed accounts
• Develop customer support structures to manage issues emanating from account
• Coordinate all administrative duties that will enable the seamless functioning of managed accounts
• Develop standard plans for the Identification of solution and revenue opportunities and coordinate solution team in developing apt product and services to meet such needs
• Drive strategies for the establishment and maintenance of appropriate communication channels with accounts,
• Develop reporting guidelines and formats and produce appropriate reports and data analysis to manage key business accounts
• Manage and Coordinate respond to all local and international Group bids
• Manage debt collection across all Key business accounts
• Manage all account and bill reconciliations across all key business accounts
• Coordinate activities of key business accounts across all verticals
• Work closely with the BI/CVM team to generate account analysis for management's business decisions

Educational Requirements

• First Degree or equivalent. Additional business degrees will be an advantage
• Six years Account Management experience, two of which must have been spent at least as a team supervisor
• Excellent management and business analytical skills
• Demonstrate ability to drive business development
• Ability to provide leadership and direction to all support functions, in the effort to deliver excellent customer service to major customers
• Customer management experience
• Sales Management experience.