Job Opportunities at Stanbic IBTC Bank

Location: Ring Road   Ibadan, Oyo  Application Link

              Umuahia   Abia   Application Link

               Okota   Lagos Island Lagos  Application Link

               Ojodu  Lagos Application Link

               NNPC  Abuja  Application Link

              Tejuosho Lagos Island Application Link
Job Sector: Banking

Job Details

• Retail & Business Banking

Job Purpose

• To ensure the availability of treasury cash, reserve and blank forms.
• Ensure the availability of a fully functional cash service to tellers including the custody and balancing of vault cash,  processing of vault deposits, withdrawal and handling of related reports.
• Control treasury cash, blank forms, safe custody items and duplicate keys.
• Understand and manage the risks associated with the custody of these items as well as the changes in the custody of assets through effective system controls.

Key Responsibilities/Accountabilities
Asset custodianship:

• Custodian of treasury cash, reserve, blank forms and keys & cash
• Ensure that the correct procedures for handling and movement of cash assets in the branch are adhered to.
• Ensure that the correct security procedures are adhered to when cash is moved to agencies and delivered to/collected from Cash Management Unit.
• Effective cash management to ensure vault approved limits are adhered to.
• Receive notes and coins from tellers to be lodged into the vault.
• Check physical cash received / evacuated in the presence of the Cash Management Unit (CMU) representatives.
• Control Keys for container / trolley (Used for transporting cash from vault to tellers).
• Assist with surprise checks of tellers.

Support functions:

• Attend to branch account payments.
• Issue Bank Cheques as required. 
  • Counter sign issued Bank Cheques as required.
  • Reconcile all branch suspense accounts as listed below.
  • Attend to Cash Advance transactions.
  • Attend to all Records Administration issues in the branch
  • Attend to all issues on refunds on all closed customers accounts

ATM Custodians Support functions:

• Carry out first level support (basic) on User's workstations, scanners, or other peripherals
• Resolve basic finacle issues such as applet, Invalid username/Password, or proxy exception errors, etc
• Map users' workstations to the Combo printer and ensure quality printout
• Assist RIS connect remotely to systems & resolve simple LAN issues
• ATM support including: simple power related issues on UPS and inverter, ATM operation support (Availability, Cash management, resolution of simple issues like cash jam, paper jam, etc)
• Supervise vendors, contractors, PM engineers to ensure a good and neat work is done in the branch

Reports:

• ATM Reports
• Operating Cash Report
• Listing of ATM Transactions

Accounts:

• Cash
• Vault Reserve
• ATM
• Overage Account
• Shortage Account
• SRAs
• Certified Cheque
• Stale Cheques
• Bank Cheques

Other Functions:

• Custom Duty Payments
• Mails Administration
• Administration of Stationery (vault out of stationary items)
• Maintenance of Office Equipment
• Call-over functions

Registers:

• Cash Advance Register - Petty cash
• Bank Cheque Register.
• Customs Duty Register (where applicable)

Preferred Qualification and Experience

• Bachelors Degree from an accredited University
• Minimum 2 years branch banking experience with exposure to tellering and safe custody.

Knowledge/Technical Skills/Expertise:

• Financial Analysis
• ATM operating and maintenance experience
• HSE certification

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Job ID: 34001
Location: Lagos Island, Lagos
Job Sector: Information Technology and Services

Job Details

• Information Technology: systems development, business analysis, architecture, project management, data warehousing, infrastructure, maintenance and production.

Job Purpose

• Application Support Management-Responsible for the Support and Administration of the Bank Application (Finacle & Pricing & Reports) and Services (UNIX) used by the Production for business continuity.
• Application maintenance Management -Management and Delivery of content and Services Online; tracking and ensuring all application defects and requirement are promptly resolve.

Key Responsibilities/Accountabilities

• Providing capacity planning, monitoring, and maintenance of the Bank Application (Finacle & Pricing & Reports etc)
• Percentage uptime of application systems and software
• Ensure that service disruptions due to system downtime are minimized

Ensuring continuity and quality by owning the resolution of issues across platforms. Tracking progress and escalating as appropriate unless resolution reached:

• Successful resolution of applications issue
• Reduced number of incidents

To undertake advanced administration tasks as required e.g. to support problem resolution:

• Reduced number of incidents
• Meet deadlines on task assigned

To support the development teams and the 24/7 group in deploying applications and solving problems:

• Number of user-reported application-related issues resolved
• Reduced number of incidents

Reviewing and ensuring complete and appropriate handover of documentation prior to operational acceptance of new or changed applications:

• IT Audit rating by Internal Audit, Routine Control, and external audit

Preferred Qualification and Experience

• First Degree in IT and Computer Sciences
• Masters Degree Information Studies
• Other qualifications, certifications or professional memberships; Oracle SQL, Unix Administrator, Javascripts
• 3-4 years experience inInformation Technology

Knowledge/Technical Skills/Expertise:

• Application Knowledge for Support
• Refers to the knowledge and experience required to ensure provision of application maintenance and support services. Support typically takes the form of investigating and resolving problems and providing information about the systems. It may also include monitoring their performance.

IT Applications:

• Knowledge and understanding of IT applications and architecture.

IT Support:

• Ability to provide optimal IT support to departments to help facilitate meeting of the Bank's objectives.

Trouble Shooting Ability:

• Knowledge and understanding of IT diagostic tools including the replication of errors in test environments.

Debugging:

• The ability to analyse the behaviour of code to diagnose a problem and find the underlying cause. This includes but is not limited to using a debugger.

Data Analysis:

• Ability to analyse statistics and other data, interpret and evaluate results, and create reports and presentations for use by others

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Location: Lokoja Kogi, Nigeria Application Link

              Benin, Edo  Application Link

              Ile Ife   Application Link

             Bank Road, Kano Application Link
Job ID: 34008

Job Purpose
To render frontline service support

Key Responsibilities/Accountabilities
Control chequebooks:

• Attend to telephonic queries regarding cheque books.
• Control Automated Teller Machine (ATM) cards
• Receive and handle ATM cards according to laid-down policies and procedures.
• Ensure the ATM cards are locked away overnight.
• Dispatch and receive ATM cards to/from away branches.
• File ATM cards in received-date order.
• Handle retained ATM cards according to laid-down procedures.
• Perform daily balancing of ATM cards in conjunction with the Asset Custodian
• Attend to all telephonic enquiries regarding ATM cards.

Statements:

• Issue off-cycle statements at customer’s instance and take charges as appropriate
• Keep records of all source instructions from customers

Reactive selling:

• Identify cross-selling and migration opportunities and sell products/services reactively.
• Participate in tactical sales/marketing activities as required.

SIPML Management:

• Attend to all pension enquiries
• Processing of client withdrawal application.
• Processing of client change of account information and signature
• Processing of NSITF transfer.
• Processing of deceased person benefit withdrawal.
• Print statement of account and registration certificate for the client
• Cross sale.
• Render daily report on applicable platform.

SIAML Management:

• Attend to all Asset management enquiries
• Processing of client subscription.
• Processing of client redemption
• Processing of client change of account information.
• Processing of deceased person redemption
• Print statement of account and registration certificate for the client
• Dispatch all document to appropriate unit after execution
• Cross sale

 Preferred Qualification and Experience

• A Bachelor’s Degree in any related field
• 0-2years banking experience, preferably interfacing with customers.
• Strong relationship management background.
• Experienced in upholding the highest levels of service.
• Experience in completing credit applications successfully.

Knowledge/Technical Skills/Expertise

• Relevant business/financial qualification
• Interpret financial statements; assess sources of income and basic customer affordability calculations (debt to income ratio, loan to value ratio, instalment to income ratio, etc).
• Demonstrate high levels of computer literacy - able to capture/update customer database, successfully complete product/lending applications, ensure credit maintenance, etc.

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Job ID: 33999
Location: Lagos
Job Sector: Banking

Job Details

• Group Information Technology: systems development, business analysis, architecture, project management, data warehousing, infrastructure, maintenance and production

Job Purpose

• To process data by running End of day activities on application systems, take backup of databases, generate reports, print and circulate.
• Ensure that all work request / incidents logged in Remedy are responded to and resolved within the agreed time frame. Also ensure that calls are escalated and communicated to the required support area and user.
• Bank’s Data Centres (Live and DR) management.
• Provide high level competency with regard to application systems monitoring

Key Responsibilities/Accountabilities
Key Responsibilities:

• Ensure smooth Run and Support End of day processing & End of month processing on Finacle core, Finacle ODS, HP&L & MOD etc.
• Ensure that backups of application databases are done as stipulated in the backup policy and loaded into disaster recovery site.
• Ensure timely handling of System / Technical Job request logged in remedy e.g. System issues, new report request etc
• Cycle time to resolve issue assigned by the Helpdesk.
• Ensure the timely transfer of SWIFT messages, GBM, HPL, MIS, and Adaptiv files on a daily basis.
• Administer the Data Centre and Disaster Recovery Centre.
• Monitor and Report all the activities at the Data Centre.
• Ensure that there is no service disruptions at all times.

Preferred Qualification and Experience

• Minimum of first degree or its equivalent in numerate or semi-numerate disciplines such as engineering, computer sciences, statistics, mathematics,
• Professional qualification will be an added advantage eg SQL.
• Minimum of 2 year post qualification experience
• Information Technology - IT Operations
• 1-2 Years Experience in Finacle Banking Application and extensive knowledge of SQL

Knowledge/Technical Skills/Expertise
IT Support:

• Ability to provide optimal IT support to departments to help facilitate meeting of the Bank's objectives.

Documenting:

• Ability to document information pertaining to information systems and or process and operational specifications.

Data Analysis:

• Ability to analyse statistics and other data, interpret and evaluate results, and create reports and presentations for use by others.

IT Knowledge:

• Possesses a deep and broad knowledge base in fundamental IT technical skill sets. Stays informed on emerging trends.

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Job ID: 33857
Location: Lagos Island, Lagos
Job Sector: Computer Software

Job Details

• Group Information Technology: systems development, business analysis, architecture, project management, data warehousing, infrastructure, maintenance and production

Job Purpose

• Understand the bank’s current system architecture
• Work with the business to design cutting edge custom-applications that will allow our meet business to stay ahead of the competition and achieve their strategic goals.
• Take the leading role in the design of new solutions and engender innovation within the team.
• Ensure the design of applications according to business specifications

Key Responsibilities/Accountabilities

• Design structures and tools for systems which meet business needs, delivering the technical visualization of proposed applications for approval by the business and execution by the development team.
• Recommend and design structures and tools for systems which meet business needs, delivering the technical visualization of proposed applications for approval by the business and execution by the development team.
• Translating technical plans into detailed designs for implementation using selected products.
• Ensure that relevant technical strategies, policies, standards and practices are applied correctly.
• Work with users and business units to gather project requirements and define scope of work
• Transform business requirements into optimal systems implementations, as well as work with business users across the globe to fulfil their IT application needs

Preferred Qualification and Experience

• First Degree in IT and Computer Sciences
• Project Management Certification
• Demonstrable Programming skills
• 3-4 years experience in:
  • Information Technology - Solutions Development
  • Application development in .NET (VB and/or C#)
  • Relational database experience (MS SQL Server focused)
  • Familiarity with all aspects of the Software Development Life Cycle

Knowledge/Technical Skills/Expertise:

• Code Writing
• Awareness of the Software Development Life Cycle (SDLC)
• Trouble shooting ability

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Location: Abuja  Application Link

            Lagos Island, Lagos Application Link

            Port-Harcourt, Rivers  Application Link

             Jos, Plateau  Application Link
Job Sector: Financial Services

Job Purpose

• The Business Development Manager is responsible in providing tailored consultative solutions for all Pension and Gratuity related matters in the region by driving voluntary contributions across the employees of assigned institutions and growing SIPML’s market share in RSA Holders and Assets Under Management
• Responsible for ensuring clients perceive, feel and experience the Company positively through timely and conclusive resolution of pre and post sales issues; and other related/incidental matters.
• The Business Development Manager is also responsible to support and deliver on the universal financial solution goals of the Stanbic IBTC Group .

Key Responsibilities/Accountabilities

• Achieve monthly sales target in RSA & Contributions
• Achieve and surpass assigned monthly RSA pin target
• Achieve and surpass assigned monthly/yearly contribution target
• Achieve and surpass assigned new employers targets
• Grow SIPML’s wallet share of employer’s business by generating and creating more contributing RSA pins.
• Provide advice to employers, on potential Pension/Gratuity solutions based on consultative analysis of their business model and pension industry dynamics.
• Identify, initiate and convert leads for SIPML.
• Operate within the Pencom guidelines and framework so as to avoid sanctions or infractions to the Company.
• Analyze and review potential labor challenges or peculiarities that may lead to sub-optimization for the employer or organization.
• Make physical / telephone calls / e-mails to clients for customer interactions
• Organize and facilitate Interactive sessions and Rotating Desks/PoW with clients and prospective clients.
• Effectively communicate and follow through, with client requests to back office /support units
• Maintain and update comprehensive employers’ database.
• Ensure Employers have updated contribution schedules.
• Collect schedules from Employer for upload to clients’ accounts.
• Follow up with employers on monthly pension contribution as at when due.
• Increase number of funded and contributing RSA Pins in the department.
• Consistently identify value to our customers by leveraging the various resources within the group
• Ensure not more than 5% customer attrition from assigned institutions during the transfer window
• Collect and correct email mandates for employees in assigned institutions
• Organize CFI capture with Organizations periodically by the regulator.
• Grow SIPML’s share of mind among clients/ organizations in assigned institutions
• Increase the funding and contribution ratios of employees’ contribution within assigned institutions
• Proffer possible strategies/ways to improve sales and relating to customers.

Ensure Legislative Compliance and SIBTC standards:

• Educate and enlighten employees and their employers about the dynamics of the Pension industry
• Operate within the Pencom guidelines and framework so as to avoid sanctions or infractions to the Company
• Ensure adherence to code of ethics and all other related guidelines
• Ensure smooth internal & external stakeholder management

Internal & External Relationships
Wealth - Internal Clients:

• Maintain close contact with all internal stakeholders within Wealth – Benefit Administration, Administration, Contribution & Collections, Investment Management, Information Technology, Client Services, Client Experience, SIIB, SIAML, SITL and across all segments

Regulatory Authorities - Manage the relationship:

• Liaise with Regulator on product development

Preferred Qualification and Experience

• First Degree in General Social Science
• Chartered Financial Analyst (CFA)
• Masters Degree in Marketing

Wealth Management - Relationship Management (Enterprise)

• Minimum of 5 years’ experience with exposure in sales relationship management & leadership position

Corporate Banking - Portfolio Management (Investments)

• Minimum of 5 years’ experience with exposure in client profiling

Personal and Business Banking - Customer Service and Sales

• Minimum of 5 years’ experience with exposure in sales relationship management

Wealth Management - Client Relationship Management,

• Minimum of three years sales experience with exposure in sales and relationship management

Knowledge/Technical Skills/Expertise
Effective Business Communication:

• The ability to communicate information and ideas in a clear and concise manner appropriate for the audience in order to explain, persuade, convince and influence others to achieve the desired outcomes..

Presentation Skills:

• The ability to communicate and deliver information verbally in a clear, concise and comprehensive manner to other people, using appropriate props and tools.

Compliance-Know-Your-Customer:

• Knowledge and practical application of the requirements for KYC Compliance including the determination of beneficial ownership in complex client corporate structures.

Brand Management:

• The ability to use marketing techniques to increase the perceived value of the organisation over time and build customer loyalty through positive brand awareness.

Customer Understanding:

• The ability to analyse customer needs by engaging with them, analysing their business objectives and their financial position.

Applications: Microsoft Office Suite:

• Ability to use Microsoft Office: Word, Excel, PowerPoint and Outlook.

Compliance:

• The ability to interpret regulations and laws that apply to the business and to provide information to business on how to comply e.g. Pension Reform Acts 2014.

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Job ID: 34010
Location: Benin, Edo  Application Link

              Computer Village Ikeja Lagos Application Link

              Port Harcourt, Rivers  Application Link

              Ariaria Branch, Abia  Application Link
Job Sector: Banking

Job Purpose

• To provide a basic, branch-based business banking sales and service facility to a portfolio of small business customers requiring uncomplicated and standardized financial product solutions

Key Responsibilities/Accountabilities

• Explain, promote and sell a range of appropriate Stanbic IBTC product offerings and solutions that meet the financial needs of small business customers.
• Selling includes acquiring and opening new business accounts (walk-in customers)
• Cross-selling additional products & services to existing customers (walk-in customers, during pro-active telephone conversations).
• Identifying sales leads for associate company stakeholders e.g. Vehicle and Asset Finance; Electronic Banking (Business Online); Card; etc. Mining existing customer data to identify expansion and/or additional business opportunities.
• Identifying opportunities to migrate top-end customers.
• Performing a liaison role between customers and back-office service fulfillment and credit functions.
• Educating clients regarding the parameters and routine procedures governing standard SME product and service offerings to ensure the correct customer behavior and product usage.
• Adhering to record keeping requirements as outlined by CBN and the Nigeria Financial Intelligence Unit (NFIU)

Preferred Qualification and Experience
Educational Qualification:

• Minimum of a 2.2 BSc. degree from an accredited University

Work Experience:

• Minimum of 2 years relevant experience in Banking preferably in relationship/transactional banking.
• Business Assistant experience to the Business Manager is ideal.
• This experience provides an understanding of how to interact with and sell to personal banking customers, as well as how the principles of scored lending are applied in practice.
• Experience in Credit origination.
• Previous experience running a small business.

Knowledge/Technical Skills/Expertise
Technical Competencies:

• Business and Financial Advisory
• Knowledge of Asset Management Products
• Credit Analysis
• E-Channel management

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Job ID: 34020
Location:  Sapon Oyo  Application Link

               New Benin, Edo Application Link

                 Oyo  Application Link

                 Zaria City  Lagos Mainland, Lagos Application Link
Job Sector: Banking

Job Purpose

• To drive execution of branch sales plans and to collaborate with the Head, Service Support (HSS) in ensuring that all customers receive a consistently high quality service in a Model C branch.
• To manage available resources (sales staff, systems, processes) and ensure that a strong customer-focused service culture becomes entrenched in a  branch.

Key Responsibilities/Accountabilities

• Manages the branch resources to ensure delivery and maintenance of customer service standards at all times and at every service outlet within the branch, by putting the right people in the right places and also by enabling their self- development (coaching and training) for improved service delivery.
• Monitors customers’ complaints through the customer query register identifying the root causes and addressing them at source to prevent recurrence.
• Manages and oversees the provision of appropriate products and services via the most suitable channel to ensure that customer needs are met.
• Identifies opportunities to migrate customers to more appropriate, cost effective channels.
• Drives the use of 5 star process by all members of staff who are constantly in contact with the customers e.g. CIC, Tellers, Customer Service Consultants Customer Consults, Business Bankers and the Receptionist.
• Drives adherence to good housekeeping by all the staff.
• Ensure that the branch premises, furniture, fittings and operating systems are well maintained and that they are at all times user friendly to both Staff and its Customers.

Sales management:

• Develops and implements branch sales strategy reflective of the local market conditions to ensure that the branch’s sales targets are met. This includes coaching staff on product knowledge, cross selling and keeping up to date with changes and developments in the local market/area to drive optimal achievement sales opportunities.
• Co-ordinates cross selling opportunities with other business departments like CIB, VAF and Business Banking for possible personal market businesses/ opportunities.
• Conducts daily meetings with the sales team (Relationship Managers) and carry out reviews on the previous day and jointly plan for the week ahead.
• Drives multi-channel utilisation and servicing to optimise sales opportunities.

Risk management:

• Drives and manages a culture that emphasises and demonstrates the importance of internal control to all staff to ensure that staff adheres to the Bank’s routine at all times by making them aware of the Bank’s best practice systems, processes and procedures.
• Ensures availability of the GRG on each member of staff terminal and use of the same by all staff.
• Manages use of the routine checklist for effective routine control and ensure that laid down instructions are adhered to by all the departments.
• Oversees and manages maintenance of an effective control structure with control activities defined at each level and that duties are appropriately segregated.
• Monitors internal controls to ensure their adequacy and effectiveness and where necessary recommend amendments to address uncontrolled risks as identified.
• Ensures that all routine controls relating to new business (i.e. KYC and relative mandates) are applied effectively.
• Financial management
• Ensures that all aspects of revenue collection and operational expenditure are actively monitored and that they are in line with the operating budget.
• Drives and manages the net profitability of the branch; ensure effective management of revenue collection and expenditure control
• Monitors actual figures in the Trial Balance and Profit and Loss against budget and / or against past months’ performance and investigate undue variations.
• Drives the growth of deposits, loans and overdrafts to increase profitability of the branch.

People management:

• Responsible for inspiring, motivating, leading and managing the team.
• Responsible for the recruitment, development and retention of relevant skills in order to meet the business needs.
• Ensures the effective selection of staff by matching the skills and competencies to the requirements of the job.
• Ensures skills assessments and competency-based training takes place as and when required.
• Builds organisational capabilities through evaluating likely future requirements and ensuring that individuals are provided with the best possible development opportunities in line with these.
• Creates an environment in which learning and development are emphasised and valued.
• Takes personal responsibility for coaching and mentoring others.
• Effectively delegates authority and responsibility, in line with business objectives, to ensure the empowerment, motivation and effectiveness of all direct and indirect reports.
• Promotes a culture where the values of the Bank are seen to be ‘alive’

Preferred Qualifications and Experience

• First degree and an additional professional qualification
• 5-7 Years branch banking experience in Bank Branches with exposure to all areas under control. Experience in managing a diverse range of people and activities is essential

Knowledge/Technical Skills/Expertise:

• Written Communication - Applies concepts without requiring supervision, able to provide technical guidance when required
• Customer Acceptance and Review - The ability to assess if the client qualifies to receive the services applied for based on established parameters and criteria.
• Client Knowledge - Knowledge of the bank's clients, their names, requirements, history of relationship and key relationship issues.
• Managerial Budgeting - The ability to plan the work unit budget and manage income and expenditure, through responsible implementation of policies, practices and decisions.
• Coaching and Mentoring - The knowledge and skills required to direct, instruct, and train an employee/s with the aim to fulfil a goal, in order to develop specific skill/s in an enthusiastic, motivating manner.
• Operational Planning - The ability to translate the organisation's vision and long term goals into medium and short term deliverables.

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Job ID: 34013
Location: Abuja Application Link

              Trans Amadi Branch Port Harcourt Rivers Application Link
Job Sector: Banking

Job Purpose

• To develop and maintain a portfolio of important revenue generating client relationships within the defined affluent market segment.

Key Responsibilities/Accountabilities

• Sales - 4 NTB accounts/week/RM, which translates to 16 NTB accounts per month and 192 per year.
• Accountable for developing and implementing an integrated customer marketing plan, which addresses wealth creation, wealth preservation, wealth enhancement and lifestyle enhancement ; this is achieved through an in-depth analysis of the clients balance sheet so as to identify opportunities and match these opportunities to products/ solutions provided by the group.
• Monitor the delivery of different groups (Wealth, Lending, and Transactional) as well as other specialist product and service providers against customer plan.
• Grow portfolio profitability through the utilisation of available multi-channel delivery strategies, such as actively managing customer migration onto electronic banking channels.

Preferred Qualifications and Experience

• A First degree or equivalent in any discipline and relevant professional certification in Banking, Business and Finance such as Chartered Financial Analyst (CFA) or Associate of Chartered Institute of Bankers (ACIB) from the Chartered Institute of Bankers of Nigeria (CIBN)
• A Master's degree in Business/Finance or its equivalent would be an advantage

Knowledge/Technical Skills/Expertise
Relationship Management:

• Liaises with other banking units to process and handle client transactions to ensure that the most appropriate financial solutions for the customer are proffered
• Support Relationship Manager in maintaining close contact with clients to establish an intimate knowledge of their needs
• Familiarity with Bank branch operations.

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Location: Calabar, Cross River
Job ID: 27126

Job Purpose

• To ensure an in-depth understanding of all customers in his/her portfolio, using the Customer Value Chain Analysis (CVCA) tool, in order to effectively meet the needs of the customers.
• To execute the Commercial Banking Customer Value Proposition (CVP) and Industry Value Propositions (IVPs) initiatives and activities aimed at optimising both customer experience and profitability for the Bank.
• To execute an effective relationship management strategy in line with overall Commercial Banking strategy of leading with Transactional Banking.
• To ensure that close personal attention is given to providing a full array of customised financial solutions and services tailored to meet the growth needs and potential of the portfolio.
• To grow and retain a portfolio of high value Commercial Banking relationships by performing proactive and value adding portfolio management.
• To achieve financial and non-financial targets for the portfolio.

Key Responsibilities/Accountabilities
In-Depth Understanding of all Clients in the Portfolio:

• Ensure that all customers in the portfolio meet the segmentation criteria to be in Commercial Banking.
• Perform customer value chain analysis (CVCA) for each name in the portfolio to gain an in-depth understanding of the customer’s business and identify opportunities linked to the customer’s business strategies.
• Use the outcome of the CVCA exercise as a basis for proactively managing the customer relationship going forward.
• Ensure that the annual customer review and every other engagement with the customer are used as an opportunity to deepen the understanding of the customer’s business.

Execution of the Commercial Banking Customer Value Proposition (CVP), Industry Value Propositions (IVPs), and other Agreed Initiatives:

• Ensure effective implementation of the Commercial Banking Customer Value Proposition (CVP) to the customers in the portfolio.
• Ensure effective implementation of all the Industry Value Propositions (IVP) for the country’s Commercial Banking business.
• Ensure effective implementation of all other initiatives aimed at achieving the strategic objectives of Commercial Banking in Nigeria.

Relationship and Portfolio Management:

• Ensure a deep understanding of the Commercial Banking customer’s business through regular value-adding interaction with the customer at their place of business.
• Complete a customer value chain analysis to further understand the customer’s needs and identify sales opportunities, and deploy banking solutions to meet those needs.
• Ensure accurate and updated customer information.
• Implement a Customer Relationship Management (CRM) as well as Customer Engagement Management (CEM) strategy to ensure regular contact of all Commercial Banking customers in the portfolio as per the customer value proposition (CVP).

Grow and Retain a Portfolio of High Value Commercial Banking Relationships:

• Formulate, drive, measure and manage the implementation of agreed initiatives and a retention strategy for the portfolio to grow profitability per client and share of wallet across the Commercial Banking segment.
• Achieve the DTF ratio budget for the portfolio, and optimal DTF ratio for each customer in the portfolio based on their industry of operation.
• Optimally utilize Salesforce as CRM tool to manage pipeline and action plans resulting from CVCA exercise.

Deliver The Financial And Non-Financial Targets For The Portfolio:

• Achieve the financial budgets for the portfolio through optimal growth of balances, margin management and revenue streams.
• Implement and control the pricing tactics and parameters for the portfolio in line with pricing policy and financial targets.
• Measure, track and manage profitability (total revenue, ARPC, CoF, average assets yields, LTD ratio) targets/budgets for the portfolio.
• Ensure recovery of all revenue generating fees from customers in the portfolio.
• Drive and monitor the financial performance of the portfolio by proactively implementing measures that promote full banking relationship with customers.

Preferred Qualification and Experience

• A good first Degree from a reputable university (minimum of second class lower).
• A professional qualification or 2nd degree will be an added advantage.
• 3 – 5 years cognate experience in relationship management, in a Business Banking or CIB environment.
• Practical direct exposure to lending principles/previous working experience in Credit Risk Management is an added advantage.

Knowledge/Technical Skills/Expertise
Financial targets :

• Portfolio profitability as measured by income after impairments, total revenue, ARPC, CoF, average assets yield, LTD ratio.
• Net balance sheet growth (liabilities as measured by CASA and performing risk assets).
• Quality of risk assets as measured by level of impairments.

Non-financial targets:

• DTF ratio.
• Quality of relationship management as measured by clients’ positive experiences/level of clients’ satisfaction/client retention.
• TAT on client’s transactions.
• Effective utilization of Salesforce.
• Quality of CVCAs.
• Quality of Credit structuring and documentation.
• Quality of call reports, promptness of annual reviews, etc.
• Accurate segmentation, mapping and tiering of clients in the portfolio.
• Acquisition of profitable NTB clients.