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Stanbic IBTC Holdings PLC is a full service financial services group with a clear focus on three main business pillars - Corporate and Investment Banking, Personal and Business Banking and Wealth Management.
Stanbic IBTC Bank legally became part of Standard Bank Group 24th August 2007. The Standard Bank Group merged its Nigerian operations, Stanbic Bank Nig...
Job ID: 34001
Location: Lagos Island, Lagos
Job Sector: Information Technology and Services
Job Details
- Information Technology: systems development, business analysis, architecture, project management, data warehousing, infrastructure, maintenance and production.
Job Purpose
- Application Support Management-Responsible for the Support and Administration of the Bank Application (Finacle & Pricing & Reports) and Services (UNIX) used by the Production for business continuity.
- Application maintenance Management -Management and Delivery of content and Services Online; tracking and ensuring all application defects and requirement are promptly resolve.
Key Responsibilities/Accountabilities
- Providing capacity planning, monitoring, and maintenance of the Bank Application (Finacle & Pricing & Reports etc)
- Percentage uptime of application systems and software
- Ensure that service disruptions due to system downtime are minimized
Ensuring continuity and quality by owning the resolution of issues across platforms. Tracking progress and escalating as appropriate unless resolution reached:
- Successful resolution of applications issue
- Reduced number of incidents
To undertake advanced administration tasks as required e.g. to support problem resolution:
- Reduced number of incidents
- Meet deadlines on task assigned
To support the development teams and the 24/7 group in deploying applications and solving problems:
- Number of user-reported application-related issues resolved
- Reduced number of incidents
Reviewing and ensuring complete and appropriate handover of documentation prior to operational acceptance of new or changed applications:
- IT Audit rating by Internal Audit, Routine Control, and external audit
Preferred Qualification and Experience
- First Degree in IT and Computer Sciences
- Masters Degree Information Studies
- Other qualifications, certifications or professional memberships; Oracle SQL, Unix Administrator, Javascripts
- 3-4 years experience inInformation Technology
Knowledge/Technical Skills/Expertise:
- Application Knowledge for Support
- Refers to the knowledge and experience required to ensure provision of application maintenance and support services. Support typically takes the form of investigating and resolving problems and providing information about the systems. It may also include monitoring their performance.
IT Applications:
- Knowledge and understanding of IT applications and architecture.
IT Support:
- Ability to provide optimal IT support to departments to help facilitate meeting of the Bank's objectives.
Trouble Shooting Ability:
- Knowledge and understanding of IT diagostic tools including the replication of errors in test environments.
Debugging:
- The ability to analyse the behaviour of code to diagnose a problem and find the underlying cause. This includes but is not limited to using a debugger.
Data Analysis:
- Ability to analyse statistics and other data, interpret and evaluate results, and create reports and presentations for use by others
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