Job Opportunities at School Kits Limited

Job Description

Employee Management: You will ensure that the outlets are adequately staffed daily for effectiveness and efficiency.

Inventory Analysis: You must be able to forecast sales figures and inventory requirements for each location. Also, required to do a daily check and a periodic inventory analysis for each store and use the analysis coupled with sales figures to determine the optimal stock levels.

Customer Service and Engagement: You will be expected to attend to customer complaints, enquiry and questions

Cash Monitoring and Management at the retail outlets: You must ensure the lodgment of all cash received at the outlet every day except weekends when banks are non-operational

Outlet Operations: You are to ensure smooth running of the operations of the outlets you were assigned to. Follow-up with the Admin department on renewals as it applies.

Sales: You must be able to read, analyze, and interpret general business periodicals, sales figures and forecasting future sales, professional journals, technical procedures, or governmental regulations

QUALIFICATION/ATTRIBUTES:

• Minimum of BSC degree
• Proven working experience as a Retail Store Manager
• Knowledge of the retail operations
• Aptitude in decision-making and working with numbers
• Experience in collecting and analyzing data
• Strong leadership capabilities

SALARY / BENEFITS

• 70,000 - 100,000 monthly gross
• Health Cover
• Group life

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Job Details

• Attend to clients’ inquiries and complaints. Provide customer support services in accurate and timely fashion
• Ability to cross sell and up sell
• Familiarization with organization’s products and advise customers on its availability
• Build positive and productive relationship with customers
• Keep records of sales proceeds at the end of the day
• Maintain high level of professionalism and competence in every client interaction
• Work in compliance with company policies and procedures
• Present and portray a positive image of the organization, its products and services to clients
• Give regular and timely updates on stock level to the store manager
• Recommend potential products or services to the store manager by collecting customer information
• Work together as a team with other colleagues.
• Carry out tasks as assigned by the store manager

Candidate Requirements

• Minimum qualification HND/B.Sc. in Social Sciences and Humanities
• Excellent People and Communication skills
• Experience in Retail/ Education sector
• Proficiency in  Microsoft packages
• Experience in Customer service especially in a one-on-one interaction
• Fast learner
• Responsible and committed to task assigned to handle
• Ability to blend into a new environment and work with people of different ethnicity
• Ability to work under pressure
• Punctual
• Attentive to details
• Courteous
• Ability to Cross Sell and Up-sell
• Certification in Customer Service would be an added advantage

Remuneration

Lagos, ₦50 000 - ₦60 000 / Month (Negotiable)
 
Other Benefits: Health Insurance, Training, Group life Insurance, etc.

Job Type

Permanent

Sectors: Education, Retail

Required Skills

Customer Service: Minimum of 1-year experience
Sales and Marketing experience is also an added advantage.

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JOB SPECIFICATION

• Monitoring competitor products, sales and marketing activities.
• Identify business opportunities and target markets
• Identify, arrange and Visit potential customers for new business
• Provide customers with quotations
• Negotiate the terms of an agreement and close sales
• Formulate business proposals according to customers’ business needs
• Gather market and customer information and provide feedback on buying trends
• Represent School Kits Limited at exhibitions, events, seminars and workshops as it applies
• Identify new markets and business opportunities
• Record sales and send copies to the Head of your unit and the Chief Operating Officer
• Manage account and expansion activities
• Develop new opportunities and close existing ones
• Build meaningful relationships within the company and outside
• Develop detailed territory plans
•  Ensure appropriate and timely delivery of service and products
• Follow up on service and / or product once the delivery has been made
• Research market trends and products
• Challenge objections in order to get the customer to buy a product
• Check quantity and quality of products at the store prior to delivery
• Record sales information and maintain customers’ records
• Make rapid calculations of costs in order to provide temporary quotations
• Prepare sales reports by analyzing and summarizing information
•  Review your own sales performance periodically against set targets

Qualification:

• Minimum of a B.Sc or HND in Social Sciences, Project Management and other related fields
• 2 - 3 years’ Experience in Sales and Marketing, preferably in the Textile/ Educational sector
• A professional qualification in marketing would be an added advantage

Skills Required:

•  Excellent attention to Details
•  Develop plenty of stamina; Able to withstand pressure
• Strong Leadership: You must be able to lead and motivate yourself
• Smart and Teachable 
• Communication: excellent communication and people skills is very essential
• Customer service

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JOB DESCRIPTION

• Ensuring correct usage of QuickBooks software by the sales team to carry out sales orders.
• Training sales team- both new and old- and ensuring adherence to existing and reviewed sales process.
• Reviewing and updating sales processes in line with the executive management guidelines and requirements.
• Developing and implementing strategic marketing and sales plans and forecasting to achieve corporate objectives for School Kits Limited products and services.
• Planning and overseeing advertising and promotion activities including print, online, electronic media, and direct mail.
• Managing day-to-day performance of all sales team members and deliver reviews.
• Working with the management team to generate ideas for sales boost and motivational initiatives.
• Leading and scheduling weekly and/or monthly team meetings with sales team.
• Tracking of sales team metrics and report data to the executive management team on a regular basis.
• Ensuring effective control of marketing results, and taking corrective actions when necessary to guarantee that achievement of marketing objectives falls within designated budgets.
• Overseeing and evaluating market research and adjusting marketing strategy to meet changing market and competitive conditions.
• Monitoring competitor products, sales and marketing activities.
• Ensuring correct usage of QuickBooks software by the sales team to carry out sales orders.
• Training sales team- both new and old- and ensuring adherence to sales process.
• Reviewing and updating sales processes in line with the executive management guidelines and requirements.
• Establishing and maintaining relationships with industry influencers and key strategic partners.
• Guiding preparation of marketing activity reports and presenting to School Kits Limited executive management team.
• Establishing and maintaining a consistent corporate image throughout all product lines, promotional materials, and events.
• Directing sales forecasting activities and sets performance goals accordingly.
• Directing market channel development activity and coordinating sales distribution by establishing sales territories, quotas, and goals.
• Representing School Kits at exhibitions, seminars and workshops to promote product.
• Meeting with key clients, assisting sales representatives with maintaining relationships and negotiating and closing deals.
• Preparing periodic sales report showing sales volume, potential sales, and areas of proposed client base expansion.
• Reviewing and analyzing sales performances against programs, quotes and plans to determine effectiveness.

Skills Required

• Proficiency in QuickBooks usage for Sales orders’ processes and analysis
• Excellent attention to Details
• Strong Leadership: You must be able to lead  and motivate the retail team
• Communication: excellent communication and people skills is very essential
• Customer service: Customers pay the bills. You must have a strong commitment to customers and ensure you get familiar with them on name basis as much as you can
• Familiarization: it’s very important you and your team are very familiar with the School Kits’ SKUs and display prices, functions and value proposition for the client and alternative products
• Decision making ability: It’s very important you are fully informed about the company’s policy and retail guidelines, to enable you make/ advise on decisions as it concerns the business
• Responsibility: You must develop a sense of responsibility towards all company property- items for sale, generator, water supply, environment cleaning, refuse disposal, furniture and shop fittings, computers and accessories
• Ability to work under pressure especially during the peak period and handle challenging situations
• Personal attributes: Confident, Self-driven, Positive and Enthusiastic
• Excellent prioritization and organizational abilities
• Ability to consistently and independently problem solve and achieve objectives
• Ability to perform effectively and efficiently in both individual and team environments
• Prompt in responsiveness to subordinates’ needs
• Result-driven
• Familiarity with data analysis and reporting

Qualification:

• Minimum of a B.Sc or HND in Social Sciences, Project Management and other related fields 
• 3-5 years’ Experience in Business Development / Sales and Marketing with a proven track record
• A professional qualification in marketing would be an added advantage

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Location  (Lekki)

Job Description

The job responsibilities would include but not limited:

• Acquaint subordinates with product knowledge and software training where necessary
• Manage/Motivate Client Service officers and support staff to meet or exceed sales targets
• Assign workers to specific projects such as cleaning, rearranging of stocks, receiving new inventory or restocking based on the frequency
• Keep track of stock ordering through inventory management software
• Give daily, weekly and monthly update on sales activities- items in most/ least demand, customer preference and market trends- to head of Supply Chain department
• Attend to customer inquiries (including but not limited to school clients)
• Deal with customer Queries, resolution of complaints and escalate when necessary
• Maintain awareness of market trends and monitoring what competitors are doing
• Manage petty cash expense at the outlet
• Keep abreast of developments within the Lekki metropolis
• Train and develop the staff working under you (leadership and personnel effectiveness)
• Attendance Register to be kept and monitored for all reporting staff
• Supervise and ensure the Cleanliness of the outlet

SKILL and COMPETENCE:

• Leadership: You must be able to lead and motivate your team
• Communication: excellent communication and people skills is very essential
• Customer service: Customer pays the bill. You must have a strong commitment to customers and ensure you get familiar with them on name basis as much as you can
• Familiarization: it’s very important you and your team are very familiar with the items on display- prices, functions and value proposed for the client
• Sales: everyone that walks into the store is a potential customer, you must be able to make a sales pitch that eventually leads to sales
• Decision making ability: It’s very important you are fully informed about the company’s policy and retail guidelines, to enable you make decisions as it concerns the business
• Responsibility: You must develop a sense of responsibility towards all company property- items for sale, generator, water supply, environment cleaning, refuse disposal, furniture and fitting, computers and accessories
• Ability to work under pressure especially during the peak period and handle challenging situations
• Personal attributes: Confident, Self-driven and Enthusiastic

QUALIFICATION/ATTRIBUTES:

• Minimum of HND or BSC
• Proven working experience as a Retail Store Manager
• Knowledge of the retail operations
• Aptitude in decision-making and working with numbers
• Experience in collecting and analyzing data
• Strong leadership capabilities

Job Type: Full-time

Salary: ₦70,000.00 /month

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Key Responsibilities

• Develop a thorough knowledge of Schoolkits products
• Order fulfillment and store keeping
• Create products and quality content for all ecommerce platforms and website
• Ensure all products uploaded are available in stock
• Ensure homepage, product departments of the website are regularly updated with new content and products
• Liaise with photographer to ensure clear and crisp images

Skills and Qualifications

• Excellent communication skills, written and verbal
• Proficient with Microsoft word, excel and powerpoint
• Proactive, enthusiastic, fast learner, open minded and willing to grow in the ecommerce sector
• Self-starter, able to work under own initiative and get things done
• Ecommerce knowledge
• Photography/Design background preferred but not required
• IT and social media savvy
• Degree holder in any field

Should be between 20-25 years

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OVERALL JOB SCOPE:

You are (to):

• Oversee School Kits Limited's online sales and presence
• Responsible for conveying a consistent brand image that attracts customers by encouraging sales on the Web
• Oversee the e-commerce team activities in managing the online transaction system and the outlook of the website
• Stay abreast of changes in the online marketing environment to best serve the objectives of School Kits Limited and adjusts plans accordingly.
• Responsible for overseeing other aspects of the website such as the advertising and content components

SKILLS and ATTRITUBES:

• Focus on user experience: You’ll need to have an understanding of how to create and maintain a well-designed site with proper branding and almost flawless functionality.
• Brand development/cohesion: You need to be able to adhere to, and reinforce, the brand standards set by School Kits, while adapting campaigns to online media (as applicable).
• Marketing: You need to be mindful of brand engagement with an eye for meeting/exceeding sales targets.
• Prioritization: You (and your team) would need to prioritize your ideas in order to acquire shoppers, convert sales, and create loyal customers.
• Self and Team Leadership: As the team grows, your ability to train, supervise, motivate and discipline your team members will be paramount to your success.
• Project Management: You will have to operate under timeline, budgetary and other restrictions.
• Effective Communication:  You need to be able to effectively communicate your departmental vision to your team mates and also communicate progress with the executive management, as well as any suggestions/recommendations to improve efficiency.

KEY RESPONSIBILITIES:

Content Management:

• Oversee all content creation activities for School Kits Ecommerce website.
• Work closely with the marketing team to devise a web content strategy that aligns with the company's wider goals.
• Create a content marketing calendar to ensure regular content on the website throughout the year.
• Write entertaining and informative search engine optimised copy.
• Keep up to date with industry best practice and monitoring content activities of competitor websites.
• Oversee developing the product description
• Repurpose content for different mediums including social media and video.
• Create entertaining and informative video content for the website.
• Work alongside the social media manager (outsourced) to create content for the different social media channels.

Knowledge Sharing:

Train the ecommerce team on managing the website’s content and operations

Marketing:

• Develop and implement the strategic online marketing plan/programs to increase sales
• Devise strategies to drive online traffic to the company website.
• Track conversion rates and make improvements to the website.
• Utilise a range of techniques including paid search, SEO and PPC for directing traffic to the site.
• Evaluating customer research, market conditions and competitor data.

Site Development/ Maintenance:

• Work with website designers/ developers to continuously improve the School Kits’ ecommerce site.
• Oversee the updating of all sections of the website including homepage and all other categories.
• Check site content and systems regularly to ensure that they are working properly, prices and product information are updated, new products added and non-available products are removed
• Improve the usability, design, content and conversion on School Kits’ ecommerce site.

Security:

Work with payment providers to maintain payment mechanisms that are secure and that protect customers’ personal details when they pay by debit or credit card on School Kits ecommerce site.

Logistics:

• Work with the Admin department (dispatch rider) to ensure timely delivery of online orders.
• Develop a pickup and delivery schedule to ensure orders are fulfilled.

You would be required to perform other duties in line with role as the E-commerce Manager.

REPORTING LINE:
You will report to the Chief Operating Officer (COO)

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FUNCTIONAL EXPERTISE

• Update system as soon as new version of OS and application software comes out
• Implement the policies for the use of the computer system and network
• Setup security policies for users. A sysadmin must have a strong grasp of computer security (e.g. firewalls and intrusion detection systems)
• Documentation in form of internal wiki
• Password and identity management

COMPETENCY:

• Well developed hardware and software skills
• Proficient in Networking
• Excellent leadership and interpersonal skills
• Analytical and problem solving skills
• Decision making skills
• Effective verbal and written communications skills
• Attention to detail and high level of accuracy
• Very effective organizational skills
• Computer skills including the ability to operate and manage computerized financial, payroll and human resource information systems, spreadsheet and word-processing programs, and email at a highly proficient level
• Time management skills

KEY RESPONSIBILITIES:

• Install new / rebuild existing servers and configure hardware, peripherals, services, settings, directories, storage, etc. in accordance with standards and project/operational requirements.
• Develop and maintain installation and configuration procedures.
• Contribute to and maintain system standards.
• Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs, and verifying completion of scheduled jobs such as backups.
• Maintain system efficiency.
• Ensure design of system in a manner that allows all components to work properly together.
• Troubleshoot problems reported by users.
• Make recommendations for future upgrades.
• Maintain network and system security.
• Analyze and isolate issues.
• Monitor networks to ensure security and availability to specific users.
• Evaluate and modify system's performance.       
• Identify user needs.
• Maintain integrity of the network, server deployment, and security.
• Provide staff and users with assistance solving computer related problems, such as malfunctions and program problems or liaise with the vendors.
• Test, maintain, and monitor computer programs and systems, including coordinating the installation of computer programs and systems.
• Expand or modify system to serve new purposes or improve work flow.
• Assist in the purchase of computer hardware and software as it applies.
• Train staff and users to work with computer systems and programs as it applies.
• Determine computer software or hardware needed to set up or alter system.
• Develop, document and revise system design procedures, test procedures and quality standards.
• Design new, Modify existing network framework to suit work demands