IT Support at SKLD integrated Services LLC

FUNCTIONAL EXPERTISE

• Update system as soon as new version of OS and application software comes out
• Implement the policies for the use of the computer system and network
• Setup security policies for users. A sysadmin must have a strong grasp of computer security (e.g. firewalls and intrusion detection systems)
• Documentation in form of internal wiki
• Password and identity management

COMPETENCY:

• Well developed hardware and software skills
• Proficient in Networking
• Excellent leadership and interpersonal skills
• Analytical and problem solving skills
• Decision making skills
• Effective verbal and written communications skills
• Attention to detail and high level of accuracy
• Very effective organizational skills
• Computer skills including the ability to operate and manage computerized financial, payroll and human resource information systems, spreadsheet and word-processing programs, and email at a highly proficient level
• Time management skills

KEY RESPONSIBILITIES:

• Install new / rebuild existing servers and configure hardware, peripherals, services, settings, directories, storage, etc. in accordance with standards and project/operational requirements.
• Develop and maintain installation and configuration procedures.
• Contribute to and maintain system standards.
• Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs, and verifying completion of scheduled jobs such as backups.
• Maintain system efficiency.
• Ensure design of system in a manner that allows all components to work properly together.
• Troubleshoot problems reported by users.
• Make recommendations for future upgrades.
• Maintain network and system security.
• Analyze and isolate issues.
• Monitor networks to ensure security and availability to specific users.
• Evaluate and modify system's performance.       
• Identify user needs.
• Maintain integrity of the network, server deployment, and security.
• Provide staff and users with assistance solving computer related problems, such as malfunctions and program problems or liaise with the vendors.
• Test, maintain, and monitor computer programs and systems, including coordinating the installation of computer programs and systems.
• Expand or modify system to serve new purposes or improve work flow.
• Assist in the purchase of computer hardware and software as it applies.
• Train staff and users to work with computer systems and programs as it applies.
• Determine computer software or hardware needed to set up or alter system.
• Develop, document and revise system design procedures, test procedures and quality standards.
• Design new, Modify existing network framework to suit work demands