Job Opportunities at Owens And Xley Consults

Owens & Xley Consults - Our client, a Hair Salon, is recruiting to fill the position below:

Job Title: Head, Hair Sorter

Location: Ikoyi, Lagos

Summary

In this role, you will be responsible for breaking, blending, organizing processed hair as well as consulting and assisting clients with choosing their desired hair.

You will also be tasked with ensuring that all daily responsibilities are properly and accurately done by subordinates.

Responsibilities

• Comb processed hair to break hair
• Pull loose strands of hair across teeth of stationary comb to remove tangles
• Separate and organize hair strands according to length
• Mix various shades and textures of hair to obtain a blend
• Consult and assist clients in choosing their desired hair
• Assess clients’ hair quality and type to determine if the style that they have requested can be managed
• Advise clients on the style that they have requested based on hair assessment
• Train new sorters on the operational procedures
• Manage and coordinate sorting schedule and operations
• Submit daily reports on tasks carried out to Head of Operations
• Ensure work station is tidy at all times
• Perform other duties as assigned.

Requirements

• HND, OND or its equivalent
• 2-4 years experience as a hair sorter or related field.
• Good working knowledge for sorting human hair
• Experience in handling bulk human hair
• Excellent decision-making.
• Good interpersonal and people skills
• Courteous and polite in mannerism
• High degree of accuracy and attention to detail
• Flexible and mature in approach with ability to work unsupervised.
• Good time-management skills.
• Must demonstrate the confidence and ability to relate with stakeholders (clients, influencers, agencies etc.) in an assertive and professional way.

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Job Location: Ikoyi, Lagos.

Job Summary: In this role, you will be responsible for creating wefted hair extensions.

Responsibilities:

• Sew bulk human hair into wefted hair extensions
• Produce wefted hair using the business wefting technique
• Keep up to date with new hair wefting techniques and procedures
• Submit daily report on tasks carried out to the Head Wefter
• Keep work station tidy at all times
• Perform other duties as assigned

Requirements:

• Bsc, HND, OND or its equivalent
• 1-2 years’ experience as a hair wefter or related field.
• Good working knowledge of use of proper sewing/wefting machines
• Experience in handling bulk human hair
• Good interpersonal and communication skills
• Strong people skills
• Courteous and polite in mannerism
• Good time-management skills.
• High degree of accuracy and attention to detail
• Bright, friendly and personable
• Well groomed, confident and professional
• Flexible and mature in approach with ability to work unsupervised.

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Job Location: Ikoyi, Lagos.

Job Summary:

In this role, you will be responsible for creating various sizes of closures and frontals based on the standards of the business.

Responsibilities:

• Take accurate clients measurements to create customized closures and frontals
• Create customized closures, frontals and full lace wigs, 360 hair pieces that have realistic hairlines.
• Determine the right knotting techniques required for each job such as Split Knots, Single Knotting, Double Knotting, etc.
• Create lace closures ensuring parting is in line with clients’ specifications.
• Submit daily report on tasks carried out to Head Ventilator
• Keep workstation tidy at all times
• Perform other duties as assigned.

Requirements:

• Bsc, HND, OND or its equivalent
• 1-2 years’ experience as a hair ventilator or related field.
• Technical Skills
• Experience in handling bulk human hair, closures and frontals.
• Experience with different knotting techniques
• Good interpersonal and communication skills
• Strong people skills
• Courteous and polite in mannerism
• Good time-management skills.
• High degree of accuracy and attention to detail
• Bright, friendly and personable
• Well groomed, confident and professional

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Job Title: Head of Business (Travel & Tour Agency)

Job Location: Ikoyi, Lagos.

Job Summary:

In this role, you are responsible for leading and overseeing the work of employees within the company as well as ensuring the efficiency of business operations and setting strategic goals for the future.

Responsibilities:

• Ensure profitability of the company’s activities to drive sustainable development and long-term success.
• Develop goals and objectives that lead to growth and prosperity.
• Design and implement business plans and strategies to promote the attainment of goals.
• Ensure that the company has the adequate and suitable resources to complete its activities (e.g people, material, equipment etc.).
• Organize and coordinate operations in ways that ensure maximum productivity.
• Supervise the work of employees and provide feedback and counsel to improve efficiency and effectiveness.
• Maintain relationships with partners, vendors and suppliers.
• Gather, analyze and interpret external and internal data and write reports.
• Assess overall company performance against objectives.
• Represent the company in events, conferences, meetings etc.
• Ensure adherence to legal rules and guidelines.

Requirements:

• BSc/Ba in Business Management or relevant field; MSc/MA will be an advantage.
• 2- 4+ years of experience in a managerial role.
• Proven experience working with a travel agency.
• Should be well-versed in all business matters.
• Proven experience as business head or relevant role.
• Excellent organizational and leadership skills.
• Outstanding communication and interpersonal abilities.
• Thorough understanding of diverse business processes and strategy development.
• Excellent knowledge of MS Office, databases and information systems.
• Good understanding of research methods and data analysis techniques.
• Must be a competent leader who can provide guidance that enhances performance in a manner which incorporates the company’s vision and culture.

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  Location : Lekki, Lagos       

Job Overview : In this role, you are responsible for attracting potential customers by answering product and service questions; suggesting information about other products and services.  You will process 
orders, prepare correspondences and fulfill customer needs to ensure customer satisfaction, while staying true to the company’s core values.

General Responsibilities: 

• Open and maintain customer accounts by recording account information 
• Ensure clients are attended to in a professional manner 
• Resolve product or service problems by clarifying the customer's complaint; 
• determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up with client and inhouse team to ensure resolution. 
• Maintain financial accounts by processing customer adjustments 
• Recommend potential products or services to management by collecting customer 
• information and analyzing customer needs based on feedback collated 
• Prepare product or service reports by collecting and analyzing customer information
• Contribute to team effort by accomplishing related results as needed 
• Manage large amounts of incoming calls 
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships of trust through open and interactive communication 
• Provide accurate, valid and complete information by using the right methods/tools and templates. 
• Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.
• Keep records of customer interactions, process customer accounts and file documents 
• Create communication template and guideline 
• Go the extra mile to engage customers without crossing familiarity boundaries 
• Resolve customer complaints via phone, email, mail or social media 
• Use telephones to reach out to customers and verify account information 
• Greet customers warmly and ascertain problem or reason for calling 
• Cancel or upgrade accounts
• Assist with placement of orders, refunds, or exchanges 
• Advise on company information 
• Take payment information and other pertinent information such as addresses and phone numbers.
• Place or cancel orders 
• Answer questions about warranties or terms of sale. 
• Act as the company gatekeeper 
• Suggest solutions when a product malfunctions 
• Compile daily, weekly and monthly reports on overall customer satisfactio
• Confirm the size of panel fabrics and communicate variances in measurement to the client is not available to come in physically for consultation.                    

Requirements:

• HND or BSC in any related discipline 
• Experience 1-2 years experience in a customer service role.
• Experience in the fashion industry is a plus 
•  High level of professionalism 
• Research skills 
• Organizational and coordination skills 
• Result-oriented team player with exceptional 
• motivation and interpersonal skills. 

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Location:Lekki,Lagos 

Salary:300,000-330,000 with other Benefids

In  this role, you responsible for leading, directing and managing the day-to-day Administrative activities. As the Business Manager, you will also provide oversight and monitor processes related to recruitment, compliance, compensation, benefits, training and development; as well as oversee administrative functions.
Roles and Responsibilities

• Supervise the overall functions of the HR and the day-to-day operations of the office.
• Responsible for recruitment, compensation & benefits, performance evaluation, training & development, counseling, employee conduct, and disciplinary issues.
• Conduct new-employee orientations; and conducts reference checks.
• Formulate, develop and implement administrative strategies, policies and processes.
• Provide HR reports to the Business Director.
• Supervise subordinates to perform tasks effectively.
• Supervise the admin officer and admin assistant closely to ensure they perform assigned tasks effectively.
• Review inventory reports provided by the admin/ inventory officer.
• Develop and manage effective employee communication.
• Forecast likely levels of demand for products to meet the business needs and monitor stock levels.
• Ensure proper maintenance of office building, equipment, fixed assets and facilities.
• Maintain records related to purchasing, vendors, bids, quotes and other correspondence.
• Ensure adherence to good procurement practices across the organization.
• Identify potential suppliers, negotiate and manage existing suppliers; build and maintain good working relationshipsPlan, schedule, and promote office events, including meetings, conferences and training sessions.
• Work with the accounting and management team to set budgets, monitor spending and other expenses.
• Perform other tasks as assigned.

Qualifications

• 5 to 7 years work experience.
• A Bachelor’s degree in Business Administration or a related field.

Requirements

• Good understanding of office management and human resource processes
• Good knowledge coordination, planning, control, operations and compliance
• Strong negotiation & persuasion abilities
• Vast knowledge in customer and relationship management
• Proficient in MS Office application
• Critical thinker and problem-solving skills
• Great team player
• Good time-management skills
• Great interpersonal and communication skills
• Good communication skills (written and verbal)
• Good knowledge in inventory, contract, vendor and project management
• Working knowledge of Finance and/or Accounting in terms of budgeting, cost management, risk management