Job Opportunities at Nicole Sinclair Consulting

• Sets up security system in the form of CCTV cameras in strategic location and ensures the cameras functions smoothly.
• Performs the function of installing, repairing and maintaining CCTV cameras.
• Visits sites and locations to identify the areas that need to be monitored by the CCTV camera.
• Responsible for providing observation security and force protection support
• Monitoring the activities captured on the cameras and informing the authorities in case of suspicious activities.
• Respond and reports alarms, suspicious activities and violators in accordance with established procedures and policy.
• Maintains the records of the screened activities in case of suspicious, illegal or immoral activities to be submitted in report forms.
• Keeps records of all CCTV tapes.
• Updates the organization about the novel technologies and procedures introduced concerning CCTV operations.
• Ensure all video security equipment is operating effectively and efficiently.
• Radom viewing of security videos ensuring site security and operation is maintained to high standards.
• Performs duties as instructed by the head of the security.
• Requisition required equipment and supplies and is accountable for its care, use, or return.
• Process all incidents related to security and reported in accordance with Company policies and procedures.
• Remain vigilant and ensures to take all reasonable measures to protect life, property and information.
• Responsible for the maintenance of inspection equipment to ensure optimum performance.

• Responsible for attending to guest personal business requests at the center, like producing legal document, preparing letter heads, conducting research online etc.
• Responsible for  computer system operations via Microsoft office suites, Corel draw desktop publishing etc
• Responsible for operating the printer, photocopier, scanner, laminating machine and other office equipment.
• Typing of documents as specified by the customer.
• Photocopying documents, books and others as needed.
• Ensures the office is stock with enough office materials, such as; A4 paper, ink, envelopes and others.
• Oversees all computer related activities 

• Supervising all the housekeeping department staff.
• Ensuring effective quantities of linen, cleaning materials and guest supplies, such as soap, shampoo, etc.
• Assisting in the awarding of rooms to attendants and supervision of rooms for cleaning
• Scheduling staff roster.
• Monitoring of room cleaning to ensure adherence to operational  standards
• Ensuring lost property is kept safely and returned to its owners
• Ensure appropriate furnishing in all apartments
• All other supervisory tasks as assigned 

• Manages the general operation of the Front Office e.g. Reception, Reservations, housekeeping ,  Concierge, Switchboard and Night Manager.
• Oversee Rooms Division operations including, but not limited, to Concierge, Reception, and Housekeeping.
• Evaluate Guest satisfaction levels and monitor trends with a focus on continuous improvement.
•  Operate within departmental budgets through effective stock and cost controls and well managed work schedules.
• Monitor the appearance, standards and performance of the Room Division Team with an emphasis on training and teamwork.
• Ensure team members have an up-to-date knowledge of all room categories and amenities
• Maintain good communication and work relationships in all hotel areas and with external customers and suppliers.
• Ensure staffing levels cover business demands.
•  Ensure ongoing training.
• Ensure communication meetings are conducted and post-meeting minutes generated.
•  Recruit, manage, train and develop the Room Division team.
• Ensure team members comply with hotel security, fire regulations and all health and safety legislation.
• Proficient in property management systems.
• Assist other departments wherever necessary.
• Ensure the department adheres to Peniel Apartment policies and procedures.

• Approves the requisition of products and other necessary food supplies.
• Ensures that high standards of sanitation, cleanliness and safety are maintained throughout all kitchen areas at all times.
• Establishes controls to minimize food and supply waste and theft.
• Safeguards all food preparation employees by implementing training to increase their knowledge about safety, sanitation and accident prevention principles.
• Develops standard recipes and techniques for food preparation and presentation which help to assure consistently high quality and to minimize food costs; exercises portion control for all items served and assists in establishing menu selling prices.
• Prepares necessary data for applicable parts of the budget; projects annual food, labor and other costs and monitors actual financial results; takes corrective action as necessary to help assure that financial goals are met.
• Attends food and beverage staff and management meetings.
• Consults with the Food & Beverage Director about food production aspects of special events being planned.
• Cooks or directly supervises the cooking of items that require skillful preparation.
• Ensures proper staffing for maximum productivity and high standards of quality; controls food and payroll costs to achieve maximum profitability.
• Evaluates food products to assure that quality standards are consistently attained.
• Interacts with food and beverage management to assure that food production consistently exceeds the expectations of members and guests.
• In conjunction with F&B management team, assist in maintaining a high level of service principles in accordance with established standards.
• Evaluates products to assure that quality, price and related goods are consistently met.
• Develops policies and procedures to enhance and measure quality; continually updates written policies and procedures to reflect state-of-the-art techniques, equipment and terminology.
• Establishes and maintains a regular cleaning and maintenance schedule for all kitchen areas and equipment.
• Provides training and professional development opportunities for all kitchen staff.
• Ensures that representatives from the kitchen attend service lineups and meetings.
• Periodically visits dining area when it is open to welcome members.
• Support safe work habits and a safe working environment at all times.

Business development activities

• To actively convert customer inquiries into confirmed sales to develop future and repeat business contributing to the profitability of the serviced apartments
• To deliver the brand standards of outstanding customer service
• Ensuring a clear and effective line of communication is maintained within the sales team with the Guest services team
• Identifying and pursuing new business sales opportunities both by use of the company database, networking, attending exhibitions etc.
• Build possible new business contacts through attending face to face sales meetings in order to build lasting relationships
• Working with the Head of Sales and marketing, Guest services to ensure the meeting of their set  targets
• Department must  create inspirational and cost-effective proposals while  pitching to the client/prospect
• Development and implementation of sales marketing campaigns(promotions) and client entertainment schemes
• Determining key requirements to enter new markets including  undertaking marketing analysis, devising and implementing a sales and marketing strategy for the purpose of seeking out new business in all relevant sectors
• To work without constant supervision and willing to work outside the normal 9-5 with flexible working hours including some evenings and weekends to accommodate business

Additional Requirements (measurable )

Prepare proposals – obtain and bid for major new clients

Market Research – Analyze and research potential business growth and opportunities from current existing clients & create a prospect list for targeting.

This list should be regularly revised which provides active leads that are identifiable through the use of contact categories. Egg. Focusing on associations, corporate, local authorities/ government bodies etc to enable successful categorization of the differing market sectors

Relationship Development – establish positive links with potential partners and stakeholders and target number of referrals for proposal