- Manages the general operation of the Front Office e.g. Reception, Reservations, housekeeping , Concierge, Switchboard and Night Manager.
- Oversee Rooms Division operations including, but not limited, to Concierge, Reception, and Housekeeping.
- Evaluate Guest satisfaction levels and monitor trends with a focus on continuous improvement.
- Operate within departmental budgets through effective stock and cost controls and well managed work schedules.
- Monitor the appearance, standards and performance of the Room Division Team with an emphasis on training and teamwork.
- Ensure team members have an up-to-date knowledge of all room categories and amenities
- Maintain good communication and work relationships in all hotel areas and with external customers and suppliers.
- Ensure staffing levels cover business demands.
- Ensure ongoing training.
- Ensure communication meetings are conducted and post-meeting minutes generated.
- Recruit, manage, train and develop the Room Division team.
- Ensure team members comply with hotel security, fire regulations and all health and safety legislation.
- Proficient in property management systems.
- Assist other departments wherever necessary.
- Ensure the department adheres to Peniel Apartment policies and procedures.
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