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  • Posted: Jan 20, 2017
    Deadline: Not specified
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    Nicole Sinclair Consulting is a dynamic Human Resources Consulting firm. We are positioned to help nurture your business, its people and maximize vision.
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    Head of Room Division

    A Rooms Division Manager is responsible for overseeing all Rooms Division operations to deliver an excellent Guest and Member experience while evaluating guest satisfaction and setting department targets and objectives. 

    Responsibilities

    • Manages the general operation of the Front Office e.g. Reception, Reservations, housekeeping ,  Concierge, Switchboard and Night Manager.
    • Oversee Rooms Division operations including, but not limited, to Concierge, Reception, and Housekeeping.
    • Evaluate Guest satisfaction levels and monitor trends with a focus on continuous improvement.
    •  Operate within departmental budgets through effective stock and cost controls and well managed work schedules.
    • Monitor the appearance, standards and performance of the Room Division Team with an emphasis on training and teamwork.
    • Ensure team members have an up-to-date knowledge of all room categories and amenities
    • Maintain good communication and work relationships in all hotel areas and with external customers and suppliers.
    • Ensure staffing levels cover business demands.
    •  Ensure ongoing training.
    • Ensure communication meetings are conducted and post-meeting minutes generated.
    •  Recruit, manage, train and develop the Room Division team.
    • Ensure team members comply with hotel security, fire regulations and all health and safety legislation.
    • Proficient in property management systems.
    • Assist other departments wherever necessary.
    • Ensure the department adheres to Peniel Apartment policies and procedures.

    Competency/Skill/Requirements

    • Should possess at least a B.Sc in Hotel Management, Business Administration or a related field.
    • Should have 7-10 years of experience in a hotel environment or related field, prior supervisory/managerial experience is required.
    • Strong leadership skills to manage and motivate the team.
    • Excellent organisational and planning skills.
    • Excellent communication and inter personal skills.
    • Good financial awareness.
    • Accountable and resilient.
    • Ability to work under pressure.
    • High degree of initiative.
    • Flexibility to respond to a range of different work situations.
    • Familiar with Property Management System.
    • Excellent organizational and time management skills.
    • Excellent computer skills.

    Method of Application

    Interested and qualified? Go to Nicole Sinclair Consulting on www.nicolesinclair.com to apply

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