Job Opportunities at First Bank of Nigeria

Job Identification: 354

Job Description
The officer will be responsible for handling T+1 inter and intra Bank settlement processing across the following channels:

• ATM reports (Remote-On-Us and Not-On-Us transactions)
• Electronic Interbank funds transfers (via Autopay, Remita, ADPS, Verve Prepaid, Quickteller, Upperlink, Prepaid card unload, Seamfix/Relational technologies paygate transfers)
• Mobile Recharge (via ATM / First Mobile / First Monie/ Web / Internet Banking )
• Web ( Remote-On-Us and Not-On-Us transactions)
• POS  (Remote-On-Us and Not-On-Us transactions)
• Prepaid cards (Card Loads and transactions on various channels)
• Bill Payment transactions ( Card Issuing & Acquiring)
• Channels Fund transfers ( via ATM, Mobile Banking Applications and Internet Banking)

Requirements
Education:

• Minimum Education: 1st Degree in a numerate discipline

Experience:

• Minimum experience: 1 years post NYSC experience.

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Job Identification: 353

Job Description

• Carry out prompt resolution of dispute and customers’ complaints on dispense errors
• Monitor assigned complaints across digital channels are resolved within TAT
• Ensure all issues logged on CRM are closed considering the SLA with the customers.
• Ensure resolution of all second level electronic transaction complaints in the bank.
• Generate, collate and process issuing transactions files on daily basis for claims processed on behalf of the bank’s customers on Mastercard.
• Review chargeback processing to ensure other banks’ claims on FBN customers are genuine claims.
• Ensure timely and proper resolution of customer’s complaints of failed or fraudulent transactions on electronic channels (ATM, POS, WEB and MOBILE).
• Processing chargebacks on claims

Requirements
Education:

• Minimum Education: B.Sc / HND in any discipline, preferably a numerate discipline

Experience:

• Familiarity with electronic banking products is very essential as well as sound knowledge of excel and CSV files.
• Analytical skills and willingness to learn is key recruitment criteria.

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Job Identification: 351

Job Description

• Investigation of outstanding items on accounts post Settlement period
• Treat all enquiries on outstanding reconciliation issues to ensure timely resolutions
• Treat and process outstanding open items issues with all staff to ensure compliance
• Direct operators on the appropriate entries to raise in order to close open items
• Maintain sound accounting on all transactions and ensure they are compliant with international   standards
• Daily matching process/closure of open items by Account Monitoring team on EPS accounts on TLM Corona within TAT specified.
• Manual reconciliation on EPS accounts not yet on TLM Corona.
• Resolve enquiries/issues raised by E business control team on reconciliation issues.

Education

• First Degree in any discipline
• Minimum experience: 1 year relevant experience.

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Job Identification: 362

Job Description

• Review onboarding documents and implement on the required platforms
• Resolve all firstmobile/Firstmonie/USSD/online banking profile management issues
• Token management and dispatch
• Escalate issues requiring higher level of support
• Merchant and corporate profile admin support on digital channels
• Digital channel and ATM monitoring

Requirements
Education:

• Minimum Education: First level Degree in any discipline

Experience:

• At least 2 years’ experience and willingness to learn is key recruitment criteria. Aptitude for web applications is an advantage.

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Job Identification: 352

Job Description

• Ensure to Provide Data Modelling, Data Cleansing and Data Enrichment techniques i.e. ETL Tool as obtainable in PBI. SQL Data Analyst additionally prepares procedures for database processes.
• Ensure to develop and document procedures, workflows and build VBA around repeated task
• Ensure to Provide Sound Analytical and Statistics skills, beginners in the use of relational databases especially Python and SQL
• Provide understanding of Data Analysis and Visualization tools (MS Excel, PowerBI, Tableau, etc.) to identify patterns, trends, relationship, and correlations.
• Ensure Proficiency in use of Microsoft Office Suites (MS Access, MS Word, MS PowerPoint,
• MS Visio, MS Excel, etc.)
• Ensure daily operations targets are achieved to meet defined business metrics
• Provide daily close Monitoring of TAT against established KPIs.
• Designing and implementation of training programs for staff on Microsoft office tools and data query script writing.

Education

• Minimum Education: First Degree in any Numerate discipline
• Data analyst and programming certification(s)

Experience:

• Minimum of 4 years data specialist experience
• Experience services and operations.
• Project management skill.
• Hands on experience in data mining and advanced excel skill.