Job Summary
The Customer Service Representative (Exhibition Support) provides high-quality customer service and on-site support during exhibitions, trade shows, and events. This role ensures visitors, exhibitors, and stakeholders receive timely assistance, accurate information, and a positive overall experience. Candidates should have 1–5 years of customer service or event support experience, preferably in exhibitions, retail, or hospitality environments.
Key Responsibilities
Exhibition & On-Site Support
- Serve as the primary point of contact for exhibitors and visitors during exhibitions or events.
- Assist with registration, check-ins, booth assignments, and general event inquiries.
- Support exhibitors with setup guidance, operational information, and troubleshooting.
Customer Service Delivery
- Respond to customer inquiries through phone, email, or in person with professionalism and efficiency.
- Provide accurate information about exhibition schedules, policies, activities, and logistics.
- Handle complaints or issues from participants and escalate when necessary.
Coordination & Administration
- Work closely with the exhibition operations team to ensure smooth event execution.
- Prepare and distribute event materials, badges, passes, and documentation.
- Assist in coordinating exhibitor lists, appointment schedules, and feedback forms.
On-Site Issue Management
- Monitor exhibition areas for attendee flow, safety, and service quality.
- Resolve minor on-site issues (e.g., location inquiries, directional guidance, service requests).
- Coordinate with security, technical, or facility teams for escalated issues.
Post-Exhibition Activities
- Collect and compile visitor and exhibitor feedback.
- Assist with reporting, evaluations, and documentation for post-event debriefings.
- Support follow-up communication and service requests after the exhibition ends.
Required Skills & Qualifications
- 1–5 years of experience in customer service, events support, hospitality, or related areas.
- Strong interpersonal and communication skills; confident interacting with diverse groups.
- Ability to remain calm and professional in high-traffic or fast-paced environments.
- Strong problem-solving abilities with a customer-centric mindset.
- Basic administrative and computer skills (MS Office, email, CRM tools).
- Ability to work flexible hours during exhibitions (including weekends or extended hours).
- Business Administration, Operations Management, or related field (preferred but not required).
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Job Summary
The Operations Representative (General Support) is responsible for ensuring smooth day-to-day operational activities across the organization. This role supports administrative, logistical, and coordination tasks that contribute to efficient workflows, timely service delivery, and effective internal communication. Candidates should have 1–5 years of experience in operations, administration, or support functions and demonstrate strong organizational and problem-solving skills.
Key Responsibilities
Operational Support & Coordination
- Provide operational and administrative support to internal teams, ensuring efficient daily workflow.
- Assist with scheduling, planning, and tracking operational tasks and activities.
- Coordinate with different departments to ensure timely execution of operational procedures.
- Monitor ongoing projects or tasks and provide updates to supervisors or management.
Documentation & Reporting
- Prepare, update, and maintain operational documents, logs, and reports.
- Ensure accurate data entry and record-keeping within internal systems.
- Generate weekly/monthly performance or operational summary reports.
Logistics & Resource Management
- Assist in the coordination of logistics for internal and external activities (e.g., meetings, shipments, materials).
- Support inventory management, including ordering, tracking, and distributing supplies or assets.
- Liaise with vendors, suppliers, and service providers as needed.
Quality & Compliance
- Ensure compliance with internal operational procedures, safety guidelines, and company policies.
- Identify process gaps and suggest improvements to enhance efficiency and quality of operations.
Troubleshooting & Issue Resolution
- Respond to internal operational inquiries and support requests.
- Troubleshoot and resolve minor operational issues or escalate to relevant departments.
Required Skills & Qualifications
- Bachelor’s degree in Engineering, Computer Science, Operations Management, or related field
- 1–5 years of experience in operations, administrative support, or similar roles.
- Strong organizational and time-management skills.
- Excellent attention to detail and accuracy.
- Good communication and coordination abilities.
- Proficiency in MS Office Suite (Excel, Word, PowerPoint) or equivalent tools.
- Ability to work independently and handle multiple tasks in a fast-paced environment.
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