Operations Representative – General Support at Etcon Analytical and Environmental Systems & Services Limited

Job Summary

The Operations Representative (General Support) is responsible for ensuring smooth day-to-day operational activities across the organization. This role supports administrative, logistical, and coordination tasks that contribute to efficient workflows, timely service delivery, and effective internal communication. Candidates should have 1–5 years of experience in operations, administration, or support functions and demonstrate strong organizational and problem-solving skills.

Key Responsibilities

Operational Support & Coordination

• Provide operational and administrative support to internal teams, ensuring efficient daily workflow.
• Assist with scheduling, planning, and tracking operational tasks and activities.
• Coordinate with different departments to ensure timely execution of operational procedures.
• Monitor ongoing projects or tasks and provide updates to supervisors or management.

Documentation & Reporting

• Prepare, update, and maintain operational documents, logs, and reports.
• Ensure accurate data entry and record-keeping within internal systems.
• Generate weekly/monthly performance or operational summary reports.

Logistics & Resource Management

• Assist in the coordination of logistics for internal and external activities (e.g., meetings, shipments, materials).
• Support inventory management, including ordering, tracking, and distributing supplies or assets.
• Liaise with vendors, suppliers, and service providers as needed.

Quality & Compliance

• Ensure compliance with internal operational procedures, safety guidelines, and company policies.
• Identify process gaps and suggest improvements to enhance efficiency and quality of operations.

Troubleshooting & Issue Resolution

• Respond to internal operational inquiries and support requests.
• Troubleshoot and resolve minor operational issues or escalate to relevant departments.

Required Skills & Qualifications

• Bachelor’s degree in Engineering, Computer Science, Operations Management, or related field
• 1–5 years of experience in operations, administrative support, or similar roles.
• Strong organizational and time-management skills.
• Excellent attention to detail and accuracy.
• Good communication and coordination abilities.
• Proficiency in MS Office Suite (Excel, Word, PowerPoint) or equivalent tools.
• Ability to work independently and handle multiple tasks in a fast-paced environment.